CQC Fundamental Standards

Toolkits and Guidance to help you stay Compliant

CQC Fundamental Standards

  • Ease of use with QCS, who will guide you through compliance for your registered service
  • Save time on organising and updating your compliance documentation against the CQC's Fundamental Standards
  • Peace of mind that your compliance requirements are being met with the QCS management system

The new Fundamental standards have profoundly changed the way the CQC carry out Inspections. At QCS, all of our customers are already reassured that all policies, procedures and compliance tools on our digital platform adhere to the new Fundamental Standards and reflect the change to the CQC’s Key Lines of Enquiry (KLOES) which the CQC are now using as the assessment framework to inspect Care providers. The QCS Compliance Management System includes over 50 brand new policies which help Care provides manage their business and prepare for any CQC inspection.

There are significant changes to the ordering, focus and content of the KLOES and the main changes QCS has made to reflect the CQC’s new criteria are:

  • All policies in the new format reflect the wording, numbering and content of the revised KLOES
  • Policies that haven’t yet been converted into the new format will still reflect the changes and show the most relevant new KLOE
  • The ‘Compliance Tools’ area of the management system that includes the Fundamental Standards and Mock Inspection policies have been fully reworked
  • The Mock Inspection toolkit policies have been fully revised with a full assessment of each Care service against each new KLOE that is based upon CQC judgement criteria.

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    QCS is easy to navigate to find policies. if you speak to the right person who have more in depth idea about the content, you'll get good guidance. I commend the team for being helpful, especially Kate Lockley who's been superb in clarifying mind-boggling areas to customise my policies. She's been very approachable and patient despite throwing loads of questions. Staff like her makes the QCS system worth having, knowing that someone can always be there to listen to any… Cath
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Expert Insights

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Ask Sheila

Sheila Scott OBE from National Care Association (NCA)

Latest Question

What is the new process for completing the Provider Information Return (PIR)?

After the webinar we did in March I answered several questions on the PIR and since then we have received further information from CQC which I set out below.

  From April 2018 providers will start receiving email requests to complete their Provider Information Return (PIR) using the new online system, which is currently being tested by over 300 volunteers.   What...

Read full answer

Policy Updates

Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: DPC09
Updated: 09th April 2018

Part-Time Employees Policy and Procedure

Human Resources Contract of Employment Region: | Reference: GPC09
Updated: 09th April 2018

Part-Time Employee Policy and Procedure

Human Resources Contract of Employment Region: | Reference: WPC11
Updated: 05th April 2018

Employment of Non UK Citizens Policy and Procedure

Human Resources Absence, Holidays and Sickness Region: | Reference: SPR16
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