Expert Insights

In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to make a formal complaint, I respond directly to them,…

There are so many pressures and stresses in General Practice life that the choice of subject for a writer is overwhelming.  I asked a friend in general practice today what…

Some positions in life can seem more difficult depending on what angle we are viewing them from.  Our obligations concerning disability access is one of those issues.  On one hand,…

This month, Ángela Covadonga Bachiller took up her new post as a town councillor in the Spanish city of Valladolid. She states in a press release that she wants to…

These are terms on which even HR professionals can be unclear; indeed the latter has different definitions depending on the source chosen. If you look at the Chartered Institute of…

The newly appointed CQC Chief Inspector of Adult Social Care, Andrea Sutcliffe, will make developing a ratings system for homecare inspections a priority in her first few months of post.…

About three years ago, I wrote an article about the futuristic advances in dentistry that we could only dream of.  I thought I was being clever in discussing the idea…

The public were made aware of a heated debate this week with headlines “Charges to See Your GP”.  This was the result of the publication of a survey by Pulse…