Dental Practice Archives | QCS


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Do you have an effective customer care strategy?

March 1, 2016
The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now…
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Working with Extended Duties for Dental Nurses

January 19, 2016
For many years dental nurses with an ambition to play an extended role in patient care, have enrolled onto courses to develop their knowledge and skills so that they can…
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Keep Consent Requirements in Focus

November 18, 2015
Although urban myths around dentists over powering their patients to deliver unwelcome and painful procedures are firmly embedded in the public psyche, they are of course far removed from the…
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Whistleblowing – ‘But, why does it have to be me?’

October 16, 2015
In my experience, the statement ‘But, why does it have to be me?’ –  is the most frequently asked question by those considering formally raising a concern about a fellow…
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Implementing your Quality Care Policies and Procedures

October 10, 2015
Over the past three years the continuously changing nature of care quality compliance has become clearer to Registered Providers and Managers across the UK. At first many thought that to…
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Organisation of your Dental Policies and Procedures

October 3, 2015
Your practice polices are working documents and should be organised so that they can influence the running of the practice. I am frequently asked, “What’s the best way to organise…
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Personal Protective Equipment (PPE) used in the dentist work environment

September 18, 2015
Dentist Environment In a dentist environment, personal protective equipment (PPE) will need to be worn by personnel to ensure that they are protected from the biological hazards that they could…
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Infection control and safety in the dental practice

September 13, 2015
Every person at some stage in their lives will have entered a dentist practice. Most people will see the dentist on a regular basis to ensure a planned preventative dental…
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