Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
I am a new manager and have to deliver training on the Health and Social Care Standards, can you advise on how this should be done?
Hello Senga, I know the National Care Standards have changed and these have been replaced with Health and Social Care Standards. I am a recently appointed Deputy Nursing Manager and part of my role is to participate in delivering training. I have never done this before, and I am extremely nervous. I must deliver a workshop on the Health and Social Care Standards to new employees at their induction. Whilst I know of them, I don’t know how to start delivering a workshop.
Can you help me please, it is putting me off my new job as I am so nervous?
Congratulations and well done on your new post. I fully understand your anxiety, I remember this situation very well indeed, excited about the new role but anxious about certain aspects of the post. Remember Donna this is expected and everyone who has delivered training would feel like this for the first few times until their confidence develops with experience. Think back to doing your first injection and other skills you do now with ease.
Be prepared and if possible, deliver in front of your friends or family to do a trial run.
Advertise your sessions with plenty of notice to the inductees, ensure you have the location (with explanation if necessary) and timings of the session. Come equipped with the names of those confirmed attendance.
Make a planner of the session with timings, this will keep you to plan. E.g. introduction and housekeeping. Housekeeping is important to frame the session. Tell the attendees where the toilets are, timing for tea, lunch etc, if there are any expected fire alarms testing and where to go if an alarm is activated.
Bring an attendance sheet and ask everyone to sign to verify their attendance.
I would have all your materials printed and ready to distribute prior to the workshop e.g. handouts.
There is actually a very good presentation developed by the Care Inspectorate. You could use this to deliver the session and it can be downloaded here. The standards can be viewed here and there is a video explaining what the standards means to users. An easy read version is also available.
I would suggest leaving approximately 10 minutes for questions at the end of the session, and don’t forget to give each person an evaluation sheet to gauge how the session went.
Good Luck Donna I’m sure you will smash it!
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Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.
Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.