Ask Senga Scotland

Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

We received a complaint at our service and the person was not happy with the outcome after the investigation and threatened to go to the Care Inspectorate. Will this mean they will come out and investigate and drop our grades?

Hi Senga,

We received a complaint at our service and the person was not happy with the outcome after the investigation and threatened to go to the Care Inspectorate. Will this mean they will come out and investigate and drop our grades?

 

Hello Lorraine,

 

No, it doesn’t mean that at all. The person can complain to the regulator at any time or even without coming to the provider. The Care Inspectorate do try and steer the people to approach the provider first to try and resolve the issue.

 

They Care Inspectorate may ask for your investigatory notes and all documentation relating to the complaint and they may well come to the service to investigate depending on the complaint.

 

It does not however mean the grades will automatically be affected. Even if they uphold parts of the complaint, your care inspector will discuss this with you. In some circumstances depending on the outcome of the complaint, grades are reviewed.

 

I hope this clarifies things.

 

Senga

 

 


What would you like to ask Senga?

Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.

Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.







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