Ask Senga Scotland

Senga will try to answer as many of your Scottish Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

What communication methods would you suggest when informing service users of the new Health and Social Care Standards?

Dear Senga

It was recommended at a recent inspection that I support service users and their families to be aware of the new Health and Social Care Standards. I have put up a poster, but can you advise of others communication methods I can use to inform all?

 

 

Hello Chloe,

 

Yes, I can think of a few ideas.

 

Why not put on the agenda of your next resident/relative meeting?

 

You could go through the roadshow presentation the care inspectorate produced, which you can access here.

 

There is a very good informative animation, specifically for carers of service users which could be delivered, you will find that here.

 

I would also show the examples of what they mean to people, all these resources are available on the Care Inspectorate website.

 

Have copies of the HSCS available to distribute to all and ensure you also have the easy read version available for anyone this may help.

 

I hope these examples are helpful to you.

 

Good Luck

 

Senga

 


What would you like to ask Senga?

Senga Currie is Head of Care Development (Scotland) at QCS, she possesses a strong command of the issues facing the care sector informed by her long career as a registered mental nurse and registered general nurse for 38 years, working in various areas within the NHS, community nursing, the field of addictions and the private sector. With 21 years of experience working with care homes, starting as a nursing sister and moving into roles of home manager, regional manager, care services manager and regulation manager.

Senga will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Senga cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the Care Inspectorate Scotland.







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