Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






Latest Questions

What is the new process for completing the Provider Information Return (PIR)?

After the webinar we did in March I answered several questions on the PIR and since then we have received further information from CQC which I set out below.

  From April 2018 providers will start receiving email requests to complete their Provider Information Return (PIR) using the new online system, which is currently being tested by over 300 volunteers.   What...

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What are the correct staffing ratios in a Care Home?

I’m working in a nursing home with 13 residents of which 10 are 2 carers requirement. What are the correct staffing levels please? Thank you

  Dear D,   Thank you for your question. Nursing homes are expected to have a registered nurse on duty at all times.   CQC offers the following advice relating to the regulation concerning staffing...

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How will GDPR affect us in Care Homes?

How will the GDRP affect us in care homes?

  Dear L,   Thank you for your very important question.   This is a matter that has to be taken very seriously and it isn't just a matter for care homes, it is a...

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Does the Care Certificate replace Induction?

Does the Care Certificate replace Induction?

 

  Dear H,   Thank you for your question which was sent to us during Sheila Speaks - Care Certificate webinar.   The Care Certificate does not replace induction, it is part of the induction...

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How is the Department of Health consulting with the adult social care sector prior to the publication of the Green Paper by the Government later this year?

Dear Sheila, I keep hearing about the Green Paper that the Government will be publishing later this year and on Sunday I read in a newspaper that part of the Green Paper will be about the social care workforce. I am always worried about recruiting and retaining staff in my domiciliary care service. The article said that the Department of Health is consulting the sector. How are they doing this?

 

 

Dear R,   Thank you for your question which comes at a most opportune moment.   There is a consultation going on which closes on 9th April.   The Department of Health's website says that: "The...

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Do Day Care Centres need to be Registered with the CQC?

Dear Sheila, I have been told that you have advised that Day Care Centres do not have to be registered. Is this really correct as I am hoping to start a centre very soon and I wish to be sure that I comply with the law.

 

Dear S,   I know that it sounds extraordinary but day care centres have never been required to be register.   CQC says on page 19 of a very useful document on their website...

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Is the Care Certificate equivalent to NVQ 2?

I have the care certificate but my employer is saying that it is not equivalent to NVQ 2,  could you please advice as to whether they are right?

  Dear S,   Thank you for your question.   Your employers are right. The Care Certificate is not equivalent to NVQ 2 or to a Level 2 Diploma in Care.   The Care Certificate is a...

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Is a Registered Nurse’s PIN affected if he/she works in a Care Home which is not registered with the CQC to provide nursing care?

I am hearing more and more of Registered Nurses working in Care Homes that are not registered with CQC for Nursing Care.
How does this affect these nurses PIN?

  Dear G,   Thank you for your question.   This is my understanding of how a nurse retains their registration year on year (I am sure that if I am wrong a nurse will...

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Is It Ok for the Management to Ask Me to Stay on for Longer After Working an Eleven Hour Waking Night Shift?

Hi Sheila, when doing an eleven hour waking night shift, is it ok for the Management to ask me to stay on for longer in the morning? Say up to 11:00 am after starting at 9:00 pm the night before. There are adequate day staff but some of their calls are being added to the night shift rota at the end of their shift which makes leaving at 8:00 am impossible. The shift I am employed for is from 9:00 pm to 8:00 am officially.

  Dear C,   Thank you for your question.   I consulted Chris King, one of our employment law specialists from Napthens Solicitors about your question and this is his advice:   Under the Working Time Regulations...

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How Many Consecutive Days Am I Legally Allowed to Work?

Hi Sheila, how many consecutive days am I legally allowed to work? As some weeks I have to work 8 consecutive days & it has been 10 consecutive days with no rest day in between.

 

  Dear C,   Thank you for your question.   I consulted Chris King, one of our employment law specialists from Napthens Solicitors about your question because it is important for you to have advice...

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