Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






Latest Questions

What notifications do you have to send to CQC and the local authority?

Hi Sheila, what notifications do you have to send to CQC and KCC as soon as they happen?

  Dear N,   Thank you for your question.   Notifications to CQC is an important part of the responsibilities of the Registered Manager. The Registered Manager does not have to complete every notification themselves...

Read full answer

What are the five Key Lines of Enquiry?

Hi Sheila, I’m just about to go for the deputy manager position in my care home which is a seventy nine bedder. Can you advise me on the five key lines of enquiry that I would be expected to know?

 

  Dear J,   Thank you for your question. KLOE stands for Key Lines of Enquiry. It’s important to clarify that they are 5 Key Questions (not 5 key lines of enquiry) and these...

Read full answer

What support is available when a hospital patient who has broken her hip is not able to return to her own home immediately because of mobility issues?

Hi Sheila, I’d like to understand what help I can get for my eighty year old mum who has recently had a fall, broken her hip and is in hospital. She already has mobility problems and will be unable to walk up two flights of stairs to her flat.
I would like to find out what support she may be entitled to whether that is care, housing etc

  Dear K,   Thank you for your question.   Your Mother will not be discharged from hospital without a care plan.   This means that someone should already be planning what will happen to your Mother...

Read full answer

Who should I contact to find out information about accessing care for myself?

Hi Sheila, who can I contact to find out more information about accessing care for myself? I have been given a social practitioner who doesn’t seem to be helping me with my situation, I am in a wheelchair and cannot use my left side.

  Dear M,   Thank you for your email.   I believe that a social work practitioner works in a Social Work Team and it is disappointing that you are not receiving the help you...

Read full answer

How do I advertise my service?

Hi Sheila, I am a new care provider with 18 years experience in care (different sectors; residential care, nursing, hospital, community domiciliary,supported living with people with disability, end of life care, enablement care for people recovering after hospital admission). I have management experience with experience in recruitment and have care and support workers available for work. How do I advertise my service?

  Dear H,   Thank you for your question.   The marketing of a new business is very important. Hopefully once your business is known you will never look back.   Are you registered with CQC?   Do you...

Read full answer

What is a respectable time to get a resident up, washed and dressed in the mornings?

Hi Sheila, what is a respectable time to get a resident up, washed and dressed in the mornings?

  Dear C,   Thank you for your question.   All care should be provided with a person centred approach.   The time that service users rise should be based on their wishes.   If it is not so...

Read full answer

What financial support is available for equipment and any necessary adaptations that need to be made to a person’s home when they have had a stroke?

Hi Sheila, my wife will be discharged from hospital shortly, we need financial support to get her battery operated wheelchair and to update our ground floor toilet. She is recovering from stroke which has left her with severe right sided weakness. She had the stroke in 2012 but was very ill in January 2019 had to be admitted to hospital due to bleed in her brain which further restricted movement. She is presently in hospital for rehabilitation. Is there anywhere we can get grants or support for this?

  Dear J,   Thank you for your question.   If your wife needs a battery operated wheelchair then I would expect the NHS to supply it for her before she is discharged from hospital.   With...

Read full answer

Who should I contact to find out information about accessing care for myself as a person confined to a wheelchair and receiving benefits?

Hi Sheila, who should I contact to find out information about accessing care for myself as a person confined to a wheelchair and receiving benefits?

  Dear C,   Thank you for your question.   There is not a great deal of information in your email but I am going to assume that you are already in contact with your...

Read full answer

Can a residential care home refuse to carry out a Continuing Healthcare Assessment prior to transferring my mother to a Nursing Home?

Hi Sheila, my mother has vascular dementia and breast cancer with diabetes 2 and high blood pressure with irritable bowel. She is frail but can walk with a stick, she was placed in a residential care home by social services and is currently funded. She has been there 18 months but she has refused all medications, she is verbally abusive to everyone and tells residents the food is poisoned so they refuse the cooked meals. The home has now said she needs to be in a nursing care as they cannot meet her needs. I understand this and  I have asked them to do a Continuing Health Care Assessment while she is still with them. I don’t feel they are happy to do this and they have suggested a nursing home but I would like the assessment done before she is moved. Can they refuse to do it and if so who can I get to do it for us?

  Dear S,   Thank you for your question.   The process for applying for NHS continuing healthcare can seem complex so I have looked to simplify the details of how to apply and the...

Read full answer

Are family carers or friends of a family able to claim to be self employed carers?

Hi Sheila, are family carers or friends of a family able to claim to be self employed carers? CQC states that family carers do not have to register even when they do personal care but what would be the situation if they declared that they are a self employed? Also if they provide care to more than one person does this help them to achieve this status?

  Dear B,   Thank you for your question.   Whenever I receive a question (and I do receive several every week) about whether or not a person needs to register with CQC I always...

Read full answer

Join over 53,000+ users already using the QCS Management System!
Start Free Trial
Back to Top
Start FREE Trial Click here