Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
- Ask Sheila
Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
Is it a violation of Data Protection to publicly display a Staff Rota in the care home locker room?
Would it be breaking the Data Protection Law to pin a Staff Rota in the locker room of a care home, for staff to copy?
How do I make sure my care home website meets Accessible Information Standards?
I have a care home and we have our own website but I have been told I need to update it to make sure it meets Accessible Information Standards, what do I need to do. We are commissioned by the Local Authority?
Does someone with an NVQ 2 still need to do the Care Certificate?
If I employ someone with care experience and an NVQ 2 in health and social care, do they still need to complete the care certificate?
I have heard about the Kickstart fund, can I use it to help with my recruitment?
I run a domiciliary care agency, what is the kickstart fund and can I use it to help with the shortage of care workers in my area?
I’m a Director of a care company – How can I prepare for my interview with the CQC?
I would just like to know as a Director of a care company for the interview with CQC what do I actually need to know, please? I’ve been in this line of work for 30 years and have decided to start up my own company as I feel there is a great need out there! I have a manager on board that has experience but I’ve never been a director before.
How do you calculate annual leave when a member of staff leaves and what is half-day rounding?
I have been informed that holidays are calculated using the 5.6 weeks (28 days). I have also been informed that we can longer use the 12.07% accrual method for calculating holidays. How then do we accrue holidays upon termination? What is half-day rounding?
How do you report a regional director for discrimination and bullying?
I’m emailing you in regards to what the procedure would be on reporting a regional director for discrimination and bullying? As well as harassment and disregarding a resident’s right to making a decision for themselves. For example, the regional director has been forcing residents to get up earlier then they’d like and stay up longer then they’d like, as well as forcing them to sit in certain rooms and refusing entry to other rooms because it “looks better”.
What does the Statement of Purpose mean by ‘places where services are provided’?
What does it means the places where services are provided in a statement of purpose for domiciliary care? Can you please help me with this, please?
Can a resident be restrained in a wheelchair for safety?
For safety purposes, can a resident be in a wheelchair with a strap?
What is an acceptable room temperature for a Nursing Home?
What should room temperature be in a Care Nursing home?