Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






Latest Questions

How many staff members should be on day and night duty in a Care Home?

Hi Sheila,  how many carers are required to be on night duty with 30 residents? How many would be needed during the day for 20 residents?

 

Dear Mary,   Thank you for your question, this is the advice I gave some time ago to a similar question.   CQC Guidance on The Health and Social Care Act 2008 (Regulated Activities)...

Read full answer

What is the process when registering a Domiciliary Care Home with the CQC?

Hi Sheila

I am in the process to register as  a new provider of domiciliary care with CQC? I have submitted the application already, what are the CQC expectations for me to  have in place before they visit or interview me, I guess some of the items are insurance, policies etc. Thank you

  Dear R,   Thank you for your question.   I want to refer you to the Care Quality Commission guidance on "Apply online as a new provider".   The 10 points identified by CQC are:   1.   ...

Read full answer

What are the four characteristics in the MCA, where you must never assume a person lacks capacity?

Hi Sheila, can you tell me what the four characteristics in the Mental Capacity Act are, where you must never assume a person lacks capacity?

  Dear C,   Thank you for your question.   These are the principles of the Mental Capacity Act:   When looking at capacity you must always:  Assume that a person can make their own decisions unless...

Read full answer

What will be the impact of GDPR on site visits in Care Homes?

Hi Shelia, I’m just about to have my first person and site visit next week, I’m so confused about the General Data Protection Act and what impact it will have on me and what I actually need to do.
can you help?

  Dear J,   Thank you for your question.   There are a number of processes that you need to go through to make sure that you are compliant.   This is a matter that has to...

Read full answer

When changing employer, would I be required to completing the care certificate?

Hi Sheila, I have level 5 diploma. When changing employer would I be required to complete the care certificate?

  Dear S,   Thank you for your question.   Assuming that your Level 5 Diploma is in Health and Social Care and that you have experience in working in the sector then the answer...

Read full answer

What is the difference between Personal Care and Nursing Care?

Hi Sheila, what is the difference between Personal Care and Nursing Care?

  Dear N,   Thank you for your important question, I often get questions about this subject and this is the response I gave to a similar question several months ago:   The Care Quality...

Read full answer

Should Night Care Workers be paid for breaks?

Hi Sheila, do night care workers have to be paid for breaks which they take whilst on duty at night? They would not be leaving the building and they are provided with food. Thanks

  Dear M,   Thank you for your question.   The first place to look is the contract of employment. What does that say?   I asked Chris King an Employment Law Specialist from the Employment team...

Read full answer

What is the difference between NVQ Health and Social Care & a Diploma Level 2?

Hi Shelia, can you tell me the difference between NVQ health and social care and a diploma level 2?

  Dear C,   Thank you for your question.   The delivery of National Vocational Qualifications (NVQ) was withdrawn in 2015 and replaced by the Qualifications and Credit Framework (QCF) which included the diploma qualification.   On...

Read full answer

Do I need to register with CQC?

Dear Sheila, I am setting up an agency with the purpose of helping older people with tasks such as cleaning, shopping, laundry, ironing etc. Some people tell me that I must register with CQC but CQC tells me I don’t need to. Can you please help me? Thanks

  Dear E,   The answer to your question is no you do not need to register because you will not be providing any of the services which are required by law to...

Read full answer

How does GDPR relate to residents in Care Homes?

Hi I’m doing my level 3 in health and social care I’ve been asked to write how GDPR relates to our residents.

  Dear S,   Thank you for your question.   GDPR will have no direct impact on residents of care homes but care homes will hold a great deal of confidential information about residents relating...

Read full answer

Join over 44,000 users already using the QCS Management System!
Start Free Trial
Back to Top
Start FREE Trial Click here