Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

11th October 2017

Acts and Guidelines most Applicable to Quality Management in Health and Social Care

Which acts and guidelines are currently most applicable or legally required to be complied with regarding quality management in H&SC?


Dear A,


Thank you for your question.


All the information that you require is on the Care Quality Commission (CQC) website. There are some differences between the regulations and guidance for health and for social care.


If you go to the CQC website and follow this link there are then several sections so you could choose "Adult Social Care" and decide whether it is residential care or community care that you want to look at.


Further down the page there are sections about healthcare.


If you click on the area that you are looking for there is a huge amount of information about what is required.


There is one other area which you should look at which is the Key Lines of Enquiry (KLOE}. This series of questions and prompts gives a good overview of the regulator's view of quality management and I would refer you specifically to the "Is it well-led?" section. There is a different set of KLOEs for each category of care. This is the link to the area for residential care: Residential Provider Handbook


The KLOEs for Adult Social Care have recently been reviewed and the revised set will come into effect in November 2017.


I hope this is helpful.


Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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