I work in a care home that mainly caters for alcoholics with alcohol related problems, and some former drug addicts. I need to know if I may refuse a client my help if they are constantly abusive towards me. There are other staff who may see to their needs, apart from myself.
Thank you for your question.
This is of course a difficult one to answer.
You should discuss this with your Registered Manager and find a solution together.
A solution needs to be found that is acceptable to all parties and this cannot and should not be done by you arbitrarily deciding who you are prepared to provide care to.
If other people are prepared to work with the service users in question, then I am confident that a solution will be found.
What would you like to ask Sheila?
Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
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