Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

22nd February 2017

Can I refuse care to an abusive client?

I work in a care home that mainly caters for alcoholics with alcohol related problems, and some former drug addicts. I need to know if I may refuse a client my help if they are constantly abusive towards me. There are other staff who may see to their needs, apart from myself.


Dear J,


Thank you for your question.


This is of course a difficult one to answer.


You should discuss this with your Registered Manager and find a solution together.


A solution needs to be found that is acceptable to all parties and this cannot and should not be done by you arbitrarily deciding who you are prepared to provide care to.


If other people are prepared to work with the service users in question, then I am confident that a solution will be found.


Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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