Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

19th September 2018

Can you refuse to go to a client if they are physically violent and what are the steps to take?

Hi Sheila, can you refuse to go to a client if they are physically violent? And can you leave the premises?


Dear M,


Thank you for your question.


It is of course a difficult question to answer.


This is something that you must discuss with the Registered Manager of your service.


The service has an important responsibility to you as an employee as well as to the service user for whom you care but your service should also have a policy on this.


If your service has the Quality Compliance Systems (QCS) policies and procedures then they will have policy QQ06 Management and Prevention of Violence at Work.


There will be a policy and the terms of the policy should be followed by the management of the service to deal with the client who is being physically violent.


Of course you shouldn't have to face physical violence at any time so the matter needs to be dealt with as quickly as possible.


There is additional advice for employers on the Health and Safety Executive (HSE) website:


Violence at work: A guide for employers


With best wishes.





*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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