Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Can you refuse to go to a client if they are physically violent and what are the steps to take?

Hi Sheila, can you refuse to go to a client if they are physically violent? And can you leave the premises?

 

Dear M,

 

Thank you for your question.

 

It is of course a difficult question to answer.

 

This is something that you must discuss with the Registered Manager of your service.

 

The service has an important responsibility to you as an employee as well as to the service user for whom you care but your service should also have a policy on this.

 

If your service has the Quality Compliance Systems (QCS) policies and procedures then they will have policy QQ06 Management and Prevention of Violence at Work.

 

There will be a policy and the terms of the policy should be followed by the management of the service to deal with the client who is being physically violent.

 

Of course you shouldn't have to face physical violence at any time so the matter needs to be dealt with as quickly as possible.

 

There is additional advice for employers on the Health and Safety Executive (HSE) website:

 

Violence at work: A guide for employers

 

With best wishes.

 

Sheila

 

 


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






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