Gathering meaningful feedback is not always straightforward.
Surveys can take time to create, be difficult to analyse, and often leave services unsure whether they are asking the right questions.
Built with a former CQC inspector and aligned to national standards, QCS Feedback Surveys helps you understand what matters most, take action on feedback, and show how you’ve responded with confidence.
Designed to work alone. Built to work together.
With QCS as your operational backbone, our tools support every stage of improvement.
Feedback Surveys help you understand what matters most to the people who use your service. Combined with Mock Inspections and Audits, you can easily identify opportunities to improve, take action and build the evidence to show what’s changed when its needed.
Why Choose QCS Feedback Surveys?
Built on expert guidance, helping care homes stay aligned with current standards and confident they’re doing things right.
Get meaningful feedback sooner with service-specific templates, ready to use from day one.
Easily turn feedback from residents, families and staff into clear actions you can track.
See what’s working and where improvements are needed in just a few clicks.
Share surveys quickly and get more responses with QR codes and website embedding.
Keep feedback consistent across every service, with everyone working from the same approach and standards.
How do QCS Surveys work?
Collect feedback linked to CQC quality statements so you can see what’s working well and where action is needed.
Create surveys tailored to your service and region, including GP patient survey questionnaires, without starting from scratch.
Send surveys via email, QR code or web link at any time!
See key themes, trends and risks instantly from your survey dashboard.
Built by a former CQC inspector to help you collect and interpret feedback in line with CQC expectations.
Our built-in tools help you turn feedback into action and build evidence of continuous improvement.
How Providers Are Using QCS
At Care Show London 2024, care providers shared how tools like QCS Feedback Surveys help them capture feedback, make confident decisions, and maintain consistency across teams while building clear evidence of the care they deliver.
Watch the video to hear their stories.
See our Surveys in ActionFAQs
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Start by deciding who you want feedback from, such as residents, families or staff, and what you want to learn.
Your questions should be clear, relevant and easy to answer, with a simple way to review the results. QCS Feedback Surveys makes this easier with ready-made templates tailored to care settings, including resident & relative satisfaction surveys, helping you collect meaningful feedback, identify actions and evidence continuous improvement.
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Yes. While there’s no set survey format required, feedback should help demonstrate how your service listens, learns and improves.
QCS Feedback Surveys are built around current regulatory frameworks, including CQC key questions and quality statements, as well as standards in Scotland and Wales.
Developed with a former CQC inspector, you can easily collect feedback that supports continuous improvement and show clear evidence of action.
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Our surveys are easy to share.
You can use QR codes or embed them directly into your website.
People can respond anonymously or by name, making it easy to gather feedback from residents, families and staff in the way that works best for them.
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Collecting feedback is only the first step.
QCS Feedback Surveys help providers act with confidence by turning responses into clear improvement plans. You can assign actions, track progress and monitor outcomes in one place, making it easier to follow through on feedback and build evidence of the positive changes you’ve made.