Helping providers like you prove quality care every day.
Trusted users
Policy updates every month
Care locations
5-star reviews
Lyra is the expert you always have on shift. Offering QCS knowledge when your team needs it.
Built into the platform and updated daily, your guidance stays current and easy to access whenever you need it.
Faster answers. Clearer guidance. More confidence in daily care decisions. Fully integrated with QCS Compliance Centre, Lyra gives staff instant access to trusted policies without interrupting managers or searching through lengthy documents, helping teams stay consistent across every service.
Meet Lyra, your AI care assistant from QCS
Need to know how to change a Stoma bag? Just ask Lyra.
Lyra is an AI-supported guidance tool for Care Providers, proven to save time without cutting corners.
Your team can ask questions on the go and get straightforward, compliant answers in seconds.
Because every answer is grounded in QCS guidance and linked back to its original source, staff can build confidence while understanding the reasoning behind every response rather than relying on generic AI-generated content.
With clear links to the content they are based on, so staff can see exactly where the guidance is coming from.
See Lyra in ActionRight guidance. Right now.
Care teams make hundreds of decisions every day.
Sometimes you need to check a policy, understand a procedure or confirm what good practice looks like in a real situation.
Before Lyra, this meant searching through folders, asking a manager or waiting for a member of the team to support. Slowing your team down and adding pressure.
As an AI care home software platform that is designed to support every care setting, Lyra delivers trusted guidance in seconds, removing friction from decision-making.
Questions get resolved faster, and teams can act with the assurance that they’re working in line with policy, procedure, and best practice.
How Lyra helps care teams
Early Lyra users are already seeing its value.
It’s saving care team’s time; it’s building confidence and bringing consistency.
- 57.7% report time saved: Lyra helps staff find guidance faster, without searching through long policies.
- 48.4% report feeling more confident.
- 60% of Lyra adopters use it weekly.
How Care Teams Can Use Lyra
Frontline staff
Ask questions and get clear answers in seconds. Use Lyra to check a policy, understand a procedure or feel more confident before taking the next step. From medication queries to safeguarding, infection prevention and person-centred care, Lyra provides trusted guidance that helps staff make informed decisions while remaining aligned with QCS policies.
Registered managers
If staff use Lyra, they won’t need to come to you for answers. As your care home AI assistant, Lyra can reduce interruptions and empower team members to grow. Managers can spend less time answering routine policy questions and more time coaching teams, supporting quality improvement and leading their service.
Quality and compliance leads
Keep teams closer to QCS content. Lyra helps staff interpret guidance more consistently across roles, shifts and sites. Lyra works particularly well alongside QCS Audit Centre, helping teams understand audit findings, interpret policies consistently and support continuous improvement across the organisation.
Owners and directors
Give your organisation a safer way to use AI in social care and protect your client data. Lyra is grounded in QCS content, cited to source and built to support care decisions, not replace them. Combined with QCS Compliance Centre, Lyra provides a secure, organisation-wide approach to AI that supports governance while keeping sensitive customer information protected.
Why trust Lyra?
Built on the knowledge of 100 care experts
Drawing on QCS expert-maintained content and policy, shaped by people who truly understand social care.
Not the open web
Lyra securely uses QCS content, not general internet sources. Continuously updated to keep answers relevant.
Every answer is cited to source
Lyra shows where its answer comes from, so staff can check the content, policy or guidance behind it.
Built for care
We built Lyra for care providers like you, so it’s designed around the questions and concerns you face every day, not generic content.
Human judgment stays central
Lyra helps staff understand guidance faster, and supports their care decisions to be made with confidence.
Fully integrated
Lyra is fully integrated with QCS Compliance Centre, giving staff instant access to policies, procedures and guidance without switching systems. When used alongside QCS Audit Centre and Learning Centre, it helps organisations connect guidance, training and quality assurance in one trusted ecosystem.
Why use Lyra?
Find answers fast
No more searching through folders or lengthy policy documents when someone needs quick guidance. Staff can find trusted answers in seconds, helping maintain confidence during busy shifts.
Save time for what matters
Less time searching for information means more time delivering safe, person-centred care and supporting the people who rely on your service.
Ask anything
Give your team a clear way to find answers to any question they may have, explained in plain English.
Support consistency
Align every team on the same trusted QCS guidance, helping reduce variation between services and supporting consistent care across every location.
Strengthen safe AI use
Give teams access to AI designed specifically for adult social care, using trusted QCS content rather than information gathered from across the open web.
Reduce manager interruptions
Give staff the confidence to find answers before escalating questions.
Use it anywhere
Access Lyra through QCS, whether your team is on site, in the office or on the move.
See how Lyra supports faster, more confident decisions
Discover how Lyra helps care providers make faster, more confident decisions by putting trusted, source-backed guidance at every team member’s fingertips.
Whether used on its own or alongside QCS Compliance Centre, Learning Centre and QCS Audit Centre, Lyra helps organisations build confidence, consistency and evidence across every service.
Book a demo Start your free trialFAQs about AI in social care and Lyra
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Lyra is the QCS AI care assistant for adult social care. When staff ask Lyra a question, they’ll get policy answers in seconds, in plain English. Lyra uses QCS expert-maintained content and policies and cites its sources, so your team can see where each answer comes from. It’s like having the knowledge of 100 care experts on every shift.
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Generic AI tools may use information from across the open web. Lyra securely uses QCS content, built on the knowledge of 100 care experts, and in line with CQC-compliance. That means answers are focused on care guidance your team already trusts, with links back to the source. Unlike general AI tools, Lyra has been built specifically for adult social care. Every answer is grounded in trusted QCS policies, guidance and expert content, with citations that allow staff to verify the source before acting.
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AI can be a great tool for those in social care. However, it needs clear rules, trusted sources and human oversight. Lyra is built around those principles. It supports staff by helping them find guidance faster, but human judgement stays central. Lyra does not make care decisions for your team. Lyra is designed to support professional decision making, not replace it. Managers and care professionals always remain responsible for applying guidance appropriately within the context of each individual they support.
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We do not train Lyra on any customer data. Instead, it is trained on our secure QCS policies. Lyra is designed to give staff a secure way to access QCS guidance without relying on the open web or alternate non-secure AI tools.
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Yes. Lyra helps staff find trusted answers before escalating every question. In QCS research, 58% of Care Managers reported faster access to information. It is fully built into the QCS system, so any team member with the account can try it out. Managers also benefit from fewer routine interruptions, giving them more time to focus on leadership, coaching and service improvement while knowing staff have access to trusted guidance whenever they need it.
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Lyra supports AI care compliance by helping staff quickly find trusted guidance linked to policies, legislation and best practice. When used alongside QCS Compliance Centre, organisations can ensure teams are always referring to the latest approved policies rather than relying on memory or generic internet searches.
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Lyra is a flexible tool that can support frontline staff, registered managers, quality and compliance leads, owners and directors. It is especially useful when teams need quick, trusted guidance without searching through long documents. But it can also be used to test policy knowledge and reinforce understanding.
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Lyra is not a standalone AI care planning software tool – it does not write care plans for you. What it does is support AI care planning for care homes by giving staff instant, source-backed answers to the policy and best practice questions that shape good care plans, so planning stays consistent and human judgement stays central.
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Yes. Lyra is fully integrated with QCS Compliance Centre, allowing staff to ask questions about policies and procedures in seconds. It also complements QCS Audit Centre by helping teams understand audit requirements and QCS Learning Centre by reinforcing learning with trusted, policy-backed guidance. Together, these products create a connected approach to compliance, workforce development and quality improvement.