Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Continued professional development for care staff

If employees are NVQ3 qualified in Health and Social care , do they still require further training / refresher courses in areas of drug administration, mental capacity, dementia and good hygiene, amongst other courses?

Dear Debbie,

Thank you for your training and development question, here's the answer courtesy of Neil Crawford, Principle of our Health & Social Care training partner, Access Skills.

Neil says:

All care staff should have a continuing professional development programme which keeps them refreshed and up-to-date with any legislation, regulation or best practice changes. CQC inspection will look to be satisfied that appropriate arrangements are in place to ensure staff are developed and trained appropriately to meet the current and future needs of service users.

Many of the topics in your question are so important that being reminded of the things previously told makes it a worthwhile process even when there has been no apparent changes in practice. Staff can forget or be unsure, particularly if they do perform tasks infrequently. It is therefore helpful to both remind staff and also bring to their attention changes in either practice or the context where they have occurred.


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.







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