Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

21st June 2017

Is CQC registration required?

Dear Sheila,

Can I just confirm whether a small day centre for elderly people (including those with dementia) would require CQC registration if it provided personal care i.e. assisting service users to the toilet? Also, does the need to register differ depending on whether it is just one self-employed staff member or a staff member supported by multiple volunteers?

Thank you for your time.

Kind regards,


Dear Beth,


Thank you for your question.


I get so many questions about registration by CQC and Day Centres.


There is really useful guidance on the CQC website about Day Centres:


The opening paragraph of this briefing document makes it clear that


"The regulated activity of personal care consists of the provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is provided. As an example, this includes personal care provided by a domiciliary care agency. It also includes Shared Lives schemes."


A Day Centre is obviously not the residence of any of the people that attend.


The flow chart on page 3 of the document also clearly identifies that day care  is out of scope of registration.


Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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