Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

17th February 2016

Demanding family vs best interests of the Client

I was wondering how do care homes deal with a demanding family, that are not always within the best interests of the Client?

Dear Marie,

I think you will be surprised how many times I am asked a question similar to yours.

My first question of course is who is funding the service user.

If it is the local authority then you should be discussing this with them. I am sure they will be able to offer you advice and may want to speak with the family and will be supportive of you.

If the service user is privately funded then I would be grateful if you come back to me with some information about the demands being made and I will be happy to respond again. You can write to me privately if that is what you would prefer. Same email address but asking for a private response.

Best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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