Ask Sheila

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Demanding family vs best interests of the Client

I was wondering how do care homes deal with a demanding family, that are not always within the best interests of the Client?

Dear Marie,

I think you will be surprised how many times I am asked a question similar to yours.

My first question of course is who is funding the service user.

If it is the local authority then you should be discussing this with them. I am sure they will be able to offer you advice and may want to speak with the family and will be supportive of you.

If the service user is privately funded then I would be grateful if you come back to me with some information about the demands being made and I will be happy to respond again. You can write to me privately if that is what you would prefer. Same email address but asking for a private response.

Best wishes.

Sheila


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.






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