Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

27th July 2016

Do admin, maintenance and laundry staff need full training?

Do the Admin, maintenance and laundry person has to go through the full training as Care Staff?

Dear Parkash,

Thank you for your question.

When they join your staff all new employees should receive a basic induction.

The induction should be tailored to their job but should include important areas such as Fire Safety and understanding their own role within the life of the care home.

After that their training should be entirely relevant to their role in the home.

The maintenance person should for instance have a clear understanding of Health and Safety and should have specialist training, the laundry person should also have Health and Safety training with a particular emphasis on COSHH and also basic training in the prevention of infection.

Administrative staff should have training to address any gaps in their knowledge and you should contact your local college to find out what courses are available.

Depending on the role in the home, you might consider for instance that it was appropriate for people working in say in a care home caring for people with dementia that they should have dementia awareness training especially if they are likely to have regular contact with residents.

I think it is important that you remember that as the Registered Manager it is your job to manage the home and to assess that the person whatever their job has the appropriate training.

All good wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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