Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

26th October 2016

For what reasons might CQC refuse a registration?

I have invested heavily invested on a project I am expecting CQC to come and inspect and register.
Can CQC refuse registration for any reason at all?



I do not expect that you will have invested heavily in a project that will require appropriate CQC registration without doing the appropriate research including market research.


When CQC comes to inspect and register they will expect that the project will be ready to commence business and will have in place a person to be registered to be the Registered Manager and all the policies, procedures and forms necessary so you should familiarise yourself with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014


From Day 1 of opening your service you will have to meet all the criteria. I think that you will find the first web address below helpful as well as one of the other two depending on what service you hope to provide.


Regulations for service providers and managers

How CQC regulates: Community adult social care services

How CQC regulates:Residential adult social care services


You will need to demonstrate a clear understanding of the law and that you have the experience and qualifications necessary either as a provider or as a registered manager. You may also find it helpful to look at the information about the Key Lines of Enquiry (KLOE) on the CQC website.


So the answer to your question is that CQC can refuse registration but only when they do so acting within  the context of the law.


Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top