Ask Sheila - Archive 
Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.
How do I report my concerns about the quality of the carers?
Hi Sheila, how do I report my concerns about the quality of the carers attending my father?
Dear S,
Thank you for your question.
You should have received a complaints policy from the home when your father was admitted.
It will normally tell you that in the first instance you should take your concerns to the Registered Manager of the home.
If you are not satisfied then you can contact the Care Quality Commission (CQC).
I hope this is helpful.
Sheila
*All information is correct at the time of publishing.
About Sheila
Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.
For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.
Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.
Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.
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