Ask Sheila
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
How do I report my concerns about the quality of the carers?
Hi Sheila, how do I report my concerns about the quality of the carers attending my father?
Dear S,
Thank you for your question.
You should have received a complaints policy from the home when your father was admitted.
It will normally tell you that in the first instance you should take your concerns to the Registered Manager of the home.
If you are not satisfied then you can contact the Care Quality Commission (CQC).
I hope this is helpful.
Sheila
What would you like to ask Sheila?
Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.
Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.
Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.
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