Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

21st August 2019

I am unhappy with my mothers bill for private home care, what can I do?

Hi Sheila, my mother was discharged from hospital with a 'free' care package of two visits a day from a care company. This then ended and she agreed to pay for visits to continue - we have no written agreement with the company and I am now shocked at the bill. There is a list of charges 'hidden' in the centre of blank pages in the log which she says she did not know was there.

My mother is competent to a degree but is very vulnerable, she is 94 and recovering from hip surgery and lives alone. Surely there should be some paperwork to support a payment of what she then asked for which this would be about £1500 a month? My mother can't afford this.


Dear Ann,


Thank you for your question.


Your mother should have expected to receive a signed copy of the terms and conditions of the package of care being provided, this should have been clear and the home care provider taking the time to ensure she understood these before the care package commenced.


I would advise you to contact your local Authority and advise them of the situation your Mother now finds herself in and you should request a further breakdown of what those charges were. Ask your local authority to carry out an assessment of your Mother's needs and to advise you on the way forward.


I hope this is helpful.


With best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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