Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

18th July 2017

How do I demonstrate compliance and outstanding?

How I can implement and demonstrate compliance with KLOEs in my service and what kind of evidence can I put in my file to show to demonstrate we are working towards achieving outstanding rating for my service?
I look forward to a detailed reply.
Thanks Sheila.

Dear Qasim,

Thank you for your question.

You do not say what category of service you are providing but the principles are the same whatever the service.

The first thing you need to be familiar with is the provider handbook:

The important documents (the appendices) are found here (below) and contain the KLOE's for Care Homes and a second one for Home Care
These appendices with the KLOEs identify the KLOEs themselves and then the potential sources of evidence.

You need to go through these systematically, some may or will not apply to your service but you need to be sure that you can demonstrate that you are compliant with all the relevant points.

Every service is different but the evidence you put forward would be the types of forms that you use to collect evidence and policies and procedures. You will also need to have evidence of all training undertaken.

There are some areas that CQC may take a particular interest in and these will probably include;

The Handling of Medication

Matters relating to the Mental Capacity Act looking closely at Best Interest decisions

Deprivation of Liberty Safeguards

Care Plans

Staff Records

Other evidence would include audits and any decisions that you have made to improve the quality of the service you provide.

The outstanding rating is not easy to achieve but you would need to be demonstrating your quality assurance improvements no matter how small and any innovative practice you have introduced.

There is a great deal of information on the CQC website.

Best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top