Ask Sheila England

Sheila will try to answer as many of your English Social Care questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Refusing care for homes with pets?

I would like to ask a question, can a carer refuse to provide services to a customer because a customer has a cat or a dog in their property? Thank you.

 

Dear Susannah,

 

Thank you for your question.

 

Pets play a very important part in the lives of many elderly and frail individuals. For many older people a pet may well be the only company that person has apart from their carer during the course of a day.

 

If you have a problem with a particular pet, or if there is a very good reason why you cannot work with animals for instance an allergy or if the pet bites for instance then this is a matter that you should discuss with your manager.

 

It should not be a case of refusing, it should be a case of discussing any concerns that you have with your manager and finding an appropriate solution.

 

You should look at your contract of employment and I think that your Manager should also look at any contract that there is with the local Council.

 

It certainly would not be reasonable to expect you to work in a home if there was an unrestrained dangerous dog allowed to wander freely.

 

In a case that I was involved with before it was agreed that the pet should be kept in a separate room while the visit took place.

 

Best wishes.

 

Sheila

 


What would you like to ask Sheila?

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

Sheila will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends.

Please note that Sheila can not offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC.







Join over 60,000+ users already using the QCS Management System!
Start Free Trial
Back to Top
Autumn Special Offer £400 Discount. Don't Miss Out!
Find out more
Autumn Special Offer - Save £400