Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

07th October 2015

Staff refusal of appraisal and development

Can staff refuse an Appraisal and to Develop their existing skills for example the administration of medicines?

Dear Angela,

I have sought advice from QCS’s employment law advisers, Napthens ( and this is our joint response.

You should have in place a policy about training, appraisal and development and what your expectations are.  This way, you can direct the employee to the policy if they refuse to attend an appraisal or to develop their skills.

In any event, requiring your employee to undergo an appraisal or training in connection with an important aspect of their role is likely to amount to a reasonable management instruction.  If the employee refuses to comply with the instruction, this could give rise to disciplinary action, depending on the reasons for their refusal.

With regard to training and development staff must receive training if they are to carry duties in a care home for instance they cannot be involved in lifting a service user unless they have had the appropriate training, nor can a member of staff handle medication unless they have had the appropriate training.

Skills for Care give information about training in the Care Sector. It is important that all members of staff keep up to date with training and are made aware of latest developments.

There is also information at

HSE publish a book called Health and Safety in care homes which tells you exactly what to do and what your legal obligations are.

Best wishes.



*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

Please do get in touch with our team of specialists if you can’t see an answer to the question you may have and we will be happy to help.

Here at QCS we have an extensive panel of specialists with a wide range of knowledge and experience so don’t worry if you have a social care question you are struggling to find the answer to, our team are here to help.

    Join over 130,000 users already using the QCS Management System!
    Start Free Trial Buy Now
    Back to Top