Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

13th May 2015

What are the KLOEs that CQC will ask about?

Hi, I am a new care manager and I am still waiting for my checks to go through. I'm worried about my interview, what are the KLOEs that the CQC will ask about? - Sharon

Dear Sharon,

As you know CQC has five key questions:

Is it Safe?
Is it Effective?
Is it Caring?
Is it Responsive?
Is it Well-Led?

The Key Lines of Enquiry (KLOE) give the prompts and sources of evidence that you will need to answer these five questions.

You can find the KLOEs for care home here

and for home care here

Best wishes.


*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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