Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

08th October 2019

What does it mean by “The different needs your service meets” in the ‘Statement of Purpose’ document?

Hi Sheila,
We are working on our "Statement of Purpose" and we are applying for a Domiciliary Service. May I ask what does it mean by "The different needs your service meets"?


Dear Elyn,


Thank you for your question.


Care Quality Commission (Registration) Regulations 2009, Schedule 3 point 2 says that the service provider must include in the Statement of Purpose:


The kinds of services provided for the purposes of the carrying on of the regulated activity and the range of service users’ needs which those services are intended to meet.


You therefore need to record the services you intend to provide and to whom you intend to provide them.


I am presuming that you will not be providing nursing so you can say that.


You must say who you intend to provide the services to i.e. could be services to older people or younger adults or people with a learning disability or those with a mental illness or some other specialist group.


You will know the kinds of services you are intending to provide to meet service needs so if you were providing services to older people you might say personal care to include:


  • Dementia care
  • Bathing
  • Dressing
  • Incontinence care
  • Heating of food and assisting with eating
  • Personal grooming
  • Administration of prescribed medication

There are many other things you could put in and I am just trying to give you an indication.


Under no circumstances should you mention a task that you will not be able to provide.


You could also mention in this section the training that will be delivered to your care workers so that they are able to meet the needs of service users.


I hope that this is helpful.


Best wishes.




*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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