Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

18th August 2020

What is the role of an agency/agency staff in relation to responsibility in a residential home?

As an agency staff in a residential home, what is the role of my agency in relation to responsibility whilst I am providing care support in the home?


Dear I,

Thank you for your question. You don’t state what your role is as an agency worker for example whether you are a care worker or a registered nurse. This will have an impact on the responsibilities that you will have. However, without knowing what role you have, I would suggest you speak to the agency that has engaged you every time you are offered an assignment. They should explain what is expected of you. When you arrive at the home for the first time, you should have an induction and also be part of any handover. This handover should outline what you need to do and what you are responsible for. If you aren’t sure, you do need to ask. I hope this helps.

*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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