Ask Sheila - Archive England

Sheila Scott OBE has now retired and therefore is no longer available to answer your social care questions. However, you might still find the answer you’ve been searching for down below.

17th August 2016

What should we do when enforcement officers visit a resident for collection of money owed?

What should we do if enforcement officers arrive to see a resident who has capacity, to ask for money owed to the local authority when they have court authorisation?

Dear Joan,

This is an interesting question. If the resident has mental capacity and that the Courts have made an order, then your resident must make payment to the Local Authority.

It is the resident’s welfare that you must be concerned about of course. Therefore, you should ask the resident if he/she is comfortable to see the enforcement officer on their own or if they would like to have someone with him/her.

If they would like to have someone with them, would he/she like to have a member of their family or a friend, or would they be happier to have someone from the home attend. The important thing here is that for a resident in a care home this could be frightening and I am sure that in most cases the Local Authority would like this to be handled with sensitivity. Try to work with the Local Authority as they do their job to ensure the well-being of your resident.

With best wishes.


PS if anyone from a Local Authority is reading this I would be very pleased to hear what they think.

*All information is correct at the time of publishing.

About Sheila

Sheila Scott OBE has now retired and over the years , prior to her retirement she has answered thousands of your social questions. You can still access the many questions below.

For Sheila Scott OBE as the former CEO of National Care Association (NCA), care is Sheila's life. She possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business, and as a leader in the care sector.

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