Ask the Care Specialists

Welcome to our 'Ask the Care Specialists', your one-stop portal for social care-related questions. Our team of specialists will try to answer as many of your Social Care questions as possible.

Can care staff refuse to have the COVID vaccine?

I am a manager of a care home and my home is due to get the vaccinations next week, 2  of my staff have said they will refuse. What should I do

Thank you for your question. Great news you will be receiving your vaccine, I am sure you will agree it seems like there is a small, distant glimmer of hope that we will start to see an improvement in what I imagine has been a challenging year for you.  The question about staff and vaccines is something that has been raised by a number of QCS customers. QCS has just released guidance on this written by our Partners, Royds Withy King which you can find here on our website. With the rising number of cases of COVID-19, it is really important that staff do have the vaccine. However, you cannot force them. There are no plans to mandate the vaccine by either the government or CQC. If staff are refusing, it is important to try and understand why with the following approach;

  • provide factual and reliable information about the vaccine;
  • bust any myths or conspiracy theories;
  • identify any concerns staff have; and
  • discuss how their concerns might be overcome.

Do have a read of the guidance, I hope it helps.

Philippa Shirtcliffe

QCS Clinical Policy Lead

Philippa Shirtcliffe is Head of quality at QCS. She is a registered nurse with over 30 years working in Health and Social Care. She has had varied career undertaking operational and strategic leadership roles within social care. Read more

What would you like to ask our Specialists?

Have you got a social care question that you just can't find the answer to? Our team of sector specialists are here to provide you with easy-to-understand top tips on a wide range of topics, from dementia, mental health to employment law or every day operational queries to help you deliver outstanding care.

Our specialists will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends. To learn more about the team visit:

Please note that our specialists cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC. If your query relates to someone who is at risk of harm or in danger you must follow your local safeguarding procedures.

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