Can I refuse care to an abusive client? | QCS

I work in a care home that mainly caters for alcoholics with alcohol related problems, and some former drug addicts. I need to know if I may refuse a client my help if they are constantly abusive towards me. There are other staff who may see to their needs, apart from myself.

Sheila Scott
Answered by Sheila Scott


Dear J,


Thank you for your question.


This is of course a difficult one to answer.


You should discuss this with your Registered Manager and find a solution together.


A solution needs to be found that is acceptable to all parties and this cannot and should not be done by you arbitrarily deciding who you are prepared to provide care to.


If other people are prepared to work with the service users in question, then I am confident that a solution will be found.


Best wishes.



About Sheila Scott

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector. 3. Read more

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