What do the KLOE’s stand for?

Answered by Sheila Scott

Dear Elizabeth,

KLOE stands for Key Lines of Enquiry.

They are the prompts and potential sources of evidence that inspectors use when inspecting a registered service.

You can find more information here:

http://www.cqc.org.uk/content/what-changes-have-been-made-key-lines-enquiry-and-how-might-affect-rating

You can find the KLOE themselves at:

For home care services:

http://www.cqc.org.uk/sites/default/files/20140924_asc_community_services_kloe_prompts_and_sources_of_evidence_column_final_v1-0.pdf

For care home service:

http://www.cqc.org.uk/sites/default/files/20140924_asc_residential_kloe_prompts_and_sources_of_evidence_column_final_v1-0.pdf

Best wishes,

Sheila

About Sheila Scott

Sheila Scott OBE from National Care Association (NCA). Care is Sheila’s life; she possesses a strong command of the issues facing the care sector informed by her long career as a nursing professional, the owner and manager of a care business and as a leader in the care sector.

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