Ask the Care Specialists

Welcome to our 'Ask the Care Specialists', your one-stop portal for social care-related questions. Our team of specialists will try to answer as many of your Social Care questions as possible.

Is a carer who is shadowing allowed to visit clients alone?

Can I ask if a carer is on shadowing, is she allowed to visit clients on her own? Where clients are double-up calls for hoisting, should there be 2 carers, not 1 carer and the shadowing carer only?

Thank you for your question. The purpose of shadowing is to gain an insight into what the role entails and shadow shifts should be carried out by an experience care team member. It is an opportunity for the new care worker to use the knowledge and the skills they have acquired in induction and shouldn’t then be seen as a new pair of hands ready to plug any recruitment holes.  Therefore, all carers should be supervised when on shadowing and must not visit customers on their own. Double-up calls for hoisting should always be conducted by two carers in addition to the carer that is shadowing. Only once shadowing has been completed and the carer is signed off and fully inducted can they conduct visits on their own or as part of a double-up call.  I hope this helps

Philippa Shirtcliffe

QCS Clinical Policy Lead

Philippa Shirtcliffe is Head of quality at QCS. She is a registered nurse with over 30 years working in Health and Social Care. She has had varied career undertaking operational and strategic leadership roles within social care. Read more

What would you like to ask our Specialists?

Have you got a social care question that you just can't find the answer to? Our team of sector specialists are here to provide you with easy-to-understand top tips on a wide range of topics, from dementia, mental health to employment law or every day operational queries to help you deliver outstanding care.

Our specialists will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends. To learn more about the team visit:

Please note that our specialists cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC. If your query relates to someone who is at risk of harm or in danger you must follow your local safeguarding procedures.

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