Ask the Care Specialists

Welcome to our 'Ask the Care Specialists', your one-stop portal for social care-related questions. Our team of specialists will try to answer as many of your Social Care questions as possible.

Is assisting someone with washing their hands after using the toilet classed as personal care?

I run a day care centre for adults with learning disabilities, we are not CQC registered as we do not provide personal care. I have a young man that wants to come that may need help washing his hands after using the toilet. Would this be classed as personal care? Or is it changing of pads that is classed as help going to the toilet and therefore personal care?

Good to hear from you and hope that the huge challenges of managing the undoubted impact of COVID-19 on your day service hasn't been too traumatic for you, and you feel ready to meet the ongoing issues you will encounter.


With regard to your question of whether providing assistance to wash someone's hands classes as the provision of personal care a short answer is no, you wouldn't need to register with CQC in these circumstances. This is because the CQC state that the regulated activity of personal care is only applicable when it is provided in the place where the person is living. And as you run a day centre this is not where the person lives. You could in fact provide more assistance that purely hand washing and still not need to register with CQC.


In addition with the increased need for infection control in services it may also be necessary to assist more people with increased hand washing or other hygiene control processes, which may be seen as physical assistance and an element of personal care. I think CQC will see the priority as supporting people to be healthy and for you to support the control any infection, and would not like you to be concerned about the registration implications of providing good hygiene to the people using your service.


Thanks for contacting QCS, and hope that your service is able to get back to normal in the near future, all the best

What would you like to ask our Specialists?

Have you got a social care question that you just can't find the answer to? Our team of sector specialists are here to provide you with easy-to-understand top tips on a wide range of topics, from dementia, mental health to employment law or every day operational queries to help you deliver outstanding care.

Our specialists will try to answer as many of your questions as possible, giving priority to frequently asked questions and questions regarding current events and trends. To learn more about the team visit:

Please note that our specialists cannot offer answers to matters requiring legal advice. If your matter concerns a specific service provider, please contact the CQC. If your query relates to someone who is at risk of harm or in danger you must follow your local safeguarding procedures.

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