Ask the Care Specialists

Welcome to our 'Ask the Care Specialists', your one-stop portal for social care-related questions. Our team of specialists will try to answer as many of your Social Care questions as possible.

Is it acceptable to operate a care agency from home?

Is it acceptable to operate a care agency from home?

Thank you for your question. I am presuming you mean a Domiciliary Care Agency? I am also not clear who you have registered with if you have not registered your premises. If you are providing domiciliary care with the regulated activity of personal care, then you will need to make an application to the Care Quality Commission to enable you to deliver this service in England. See the Scope of Registration if you are unsure.  If you are within scope and you have not registered, you cannot provide personal care.

If you need to register with CQC, there are a number of things that you need to consider as although it is possible, you will need a separate space to be able to run the agency from home because you will need to:

  • Ensure confidentiality of information
  • Have a space to speak with clients and staff – even if that is over the phone
  • Possibly you will be using the ‘office’ for 1-1s

This really means you need to have a separate office at home where confidential information can be locked away in that room. You should also complete a risk assessment regarding security. If there are other members of your family in the home this will need to be thought about also.

CQC have information on their website specifically for domiciliary Care providers.   They say ‘You must include information about how appropriate your premises are. This is within the 'locations' section of your application. You may plan to deliver personal care within people’s homes, but we still need information about your premises. This is because it is where the regulated activity will be legally carried on and managed from. We may refuse your application if we find your premises are inadequate. For example, if people’s records are not kept safely and securely.’

Abi Spence

Registration and Inspection Specialist

Abi has worked for and with Government agencies relevant to social care for the past 12+ years. Primarily with the Department of Health, Social Services Inspectorate, Commission for Social Care Inspection (CSCI) and since its inception the Care Quality Commission (CQC). As part of this long involvement Abi has developed a wide and detailed understanding of relevant issues and has worked closely with stakeholders such as people that use services, carers, providers, local government, the Department of Health, Ofsted and the Audit Commission. Read more

What would you like to ask our Specialists?

Have you got a social care question that you just can't find the answer to? Our team of sector specialists is here to provide you with easy-to-understand top tips on a wide range of topics, from dementia, mental health to employment law or every day operational queries to help you deliver outstanding care.

We try to answer as many of your questions as possible. We give priority to frequently asked questions and questions regarding current events and trends. To learn more about the team visit:

Please note that our specialists cannot offer answers to matters requiring legal advice. Please do have a look at our website at other answers provided by our experts and in our Expert Insights section There is a wealth of information here freely accessible that could help you.

Important note: We are not in any way affiliated or connected to the Care Quality Commission, Care Inspectorate Scotland, or Care Inspectorate Wales. If your query relates to someone who is at risk of harm or in danger, you must follow your local safeguarding procedures. It is important that you speak to your regulator who will provide you with the best guidance and support.

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