What should I do if a service user’s mother said she gave him some sleeping tablets because he couldn’t sleep? | QCS

What should I do if a service user’s mother said she gave him some sleeping tablets because he couldn’t sleep?

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Answered by Emily Kerrigan

We would need more details to provide a fuller answer. However, where you support a service user and have any concerns when visiting to provide a service, you should report these to your registered manager. Your manager will follow the company processes in place and investigate the circumstances surrounding any concerns you may have to determine the best course of action. It may materialise that a safeguarding needs to be raised.

About Emily Kerrigan

Emily has a background in quality and compliance with specific expertise in audit. Her previous roles have included working with domiciliary care branches that required improvement and supporting them to action plan and improve their quality and compliance. Working at one of the largest UK domiciliary care providers ensured Emily was exposed to significant numbers of CQC, CIW and Care Inspectorate Scotland inspections. She led internal audits bench marking against regulatory standards , supporting managers in the drive to deliver high quality care and support. Emily has a proven track record in supporting the transformation of branches that require improvement, moving them to compliant and on the journey to outstanding. Read more

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