Expert Insights

As I was driving home last night at 8pm after doing the ‘mum’s taxi’ bit, the motorway overhead signs were flashing ‘Gritting in Progress’, I had the car heating belting…

Dental team members need to show that the care they provide meets the standards expected by regulators. They must also have systems in place to monitor and constantly improve their…

Social care has been moving inexorably over past decades, from a heavily medicalised model with an emphasis upon disease and disability, towards a more distinctly social model. This has led…

The Working Time Regulations 1998 (“WTR”) entitle employees and workers to rest breaks, daily rest periods and weekly rest periods. A rest break for an adult worker is 20 minutes…

What is a chaperone? A chaperone is an ‘impartial observer’ who may accompany patients into a medical appointment (usually ones of a sensitive or intimate nature).  This is often a…

As a care provider, it is your responsibility to ensure that  allergen information is provided for the food you serve, but how much do care home staff and service users…

I was delighted to be able to attend the National Care Forum Managers Conference last week. NAPA had worked with them to set up an Arts Festival within the Conference.…

There are two contrasting approaches to developing quality in services and personal relations. There is a problem solving approach which looks at negative outcomes and attempts to fix them to…