Expert Insights

Latest news stories and opinions about the Dental, GP and Care Industries. For your ease of use, we have established categories under which you can source the relevant articles and news items.

17th October 2017

What Can be Included Within an Investigation Report?



Employers will often find, during the course of an investigation, that various issues, aside from the primary incident, will be brought to their attention about the employee. However, the question which has arisen from these facts is whether the inclusion of incidents within an investigation report, which did not subsequently result in disciplinary action, warrants the dismissal as unfair. This issue was discussed in the recent case of NHS 24 v Pillar UKEATS/0005/16/JW

The Facts

The Claimant was a nurse practitioner who was subsequently dismissed by the Trust on grounds of gross misconduct following a third Patient Safety Incident (PSI). The facts of the matter arose from the Claimant who, in 2013, had directed a patient who was experiencing symptoms akin to a heart attack to their out-of-hours GP instead of contacting the emergency services. The Tribunal was therefore asked to determine whether reference to two previous PSIs should have been referenced within the Investigation Report.

With regards to the first two incidents, these had not been subject to the disciplinary procedure and the Tribunal at First Instance held that the inclusion of these incidents was contrary to a “reasonable investigation” under British Home Stores v Burchell 1980 ICR 30. Notably, the Claimant had not been provided with an expectation on whether any previous PSIs would be taken into account should a further incident arise.

Although the Tribunal held that dismissal was within the band of reasonable responses in terms of the evidence, the use of the previous two PSIs rendered the process unreasonable.

The decision was subsequently appealed by the Trust.


The EAT held that the decision at First Instance was inconsistent and perverse in accordance with the Burchell test. Lady Wise held that the dismissal was fair, based on the fact that the inclusion of the previous PSIs was due to an assessment of clinical competence and the Claimant’s inability to reach these standards. The EAT held that the Burchell test is used to assess the relevance and sufficiency of evidence as opposed to the quantity involved.

Key Points

Whilst Employers will be pleased to know that previous issues may be considered in conjunction with a disciplinary hearing, even if those matters have not previously been subject to a formal process, it should be noted that this does not provide an unequivocal right to include “anything and everything” in an investigation report.

The investigation report should not be viewed as a point-scoring exercise, but to measure the standards expected of an employee and where necessary, to refer to incidents and matters which may demonstrate a failure to comply with these standards. Employers should be mindful of “over-egging” a report, as this could potentially give rise to unfair dismissal.


*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Julie Duane

Napthens LLP – Employment Law Advocate

Julie is one of our Employment Law Specialists from Napthens Solicitors. Read more

Join over 130,000 users already using the QCS Management System!
Start Free Trial Buy Now
Back to Top

Register here for your FREE TRIAL

  • Try our unique Management System, or any of our individual packs
  • PLUS! Gain FREE trial access to our Mock Inspection Toolkit
  • Over 2,300+ pages of easy to use guidance and 300+ policies & procedures

Simply fill out the form below and get full access for 24 hours to a QCS Management System of your choice.