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Care Agencies
Human Resources

Human Resources Management made simple

  • Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 504 pages of guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Human Resources is essential for virtually any business, HR in domiciliary care agencies is usually among those areas which gets neglected and is typically not given the focus it should get. It is a vital administration function and there are many elements of HR that have legal responsibilities which need to be released at a managing level.

Policies and procedures included in Human Resources package

Simply choose the category:

  • AB02 - Business Continuity Policy and Procedure

    AR44 - Closure of Service Policy and Procedure

    CC07 - Clinical Waste Disposal Policy and Procedure

    CC34 - Infection Control Policy and Procedure

    HS13 - Pandemic Policy and Procedure

    HS11 - Personal Protective Equipment (PPE) Policy and Procedure

    HS16 - Coronavirus Policy and Procedure

    HS20 - Assessing and Reducing Risk to Workforce (COVID-19) Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    PC19 - Home Working Policy and Procedure

    PA11 - Furlough Policy and Procedure

    PR28 - DBS/Disclosure Policy and Procedure

    PM24 - Death in Service Policy and Procedure

    CP27 - Resuscitation Policy and Procedure

    CR66 - Domestic Violence and Abuse Policy and Procedure

    CC10 - Body Temperature Policy and Procedure

    CC112 - Respiration Observation Policy and Procedure

    CC114 - Oxygen Saturation Monitoring Policy and Procedure

    CC116 - Blood Pressure Monitoring Policy and Procedure

    CC118 - Pulse Rate Monitoring Policy and Procedure

    CC120 - Level of Consciousness Policy and Procedure

    CR70 - Advance Care Planning Policy and Procedure

    CC98 - Swabbing Policy and Procedure

    MIGM02 - Mini Mock Inspection - COVID19 Quality Audit

    CC122 - Admissions During COVID-19 Policy and Procedure

    CL03 - Body Temperature Policy and Procedure

    AR45 - Statement of Purpose Policy and Procedure

    AB39 - Business Plan Policy and Procedure

    AC22 - Registration Authority Notification Policy and Procedure

    AB40 - Financial Administration Policy and Procedure

    QC25 - Good Governance Policy and Procedure

    CR62 - Safeguarding Policy and Procedure

    QQ22 - Quality and Quality Assurance Policy and Procedure

    AR46 - COVID-19 Registration Factsheet

  • AB03 - Business Expenses Policy and Procedure

    AB07 - Computer, Email and Internet Usage Policy and Procedure

    AB08 - Financial Administration Policy and Procedure

    AB15 - Tender Information Policy and Procedure

    AB16 - Register of Other Interests Policy and Procedure

    AB06 - Business Plan Policy and Procedure

    AB17 - Service User File Policy and Procedure

    AB18 - Anti-Bribery Policy and Procedure

    AB19 - Record Keeping Policy and Procedure

    AB25 - Vehicle Insurance Policy and Procedure

    AB26 - Social Networking Policy and Procedure

    AB27 - Adverse Weather Conditions Policy and Procedure

    AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    AB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

    AB36 - Supporting Service Users During Adverse Weather Policy and Procedure

    EU01 - EU Exit Guidance

    AB37 - Data Security and Protection Policy and Procedure

    AB14 - Stock Control Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC07 - Emergency Communication Policy and Procedure

    AC10 - Monitoring of Business Communications Policy and Procedure

    AC04 - Communication Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC16 - Registration Authority Notification Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AC19 - Mobile Phone Use Policy and Procedure

    AC24 - Media Handling Policy and Procedure

    AR01 - Child Protection Policy and Procedure

    AR05 - Photographs Policy and Procedure

    AR21 - Statement of Purpose Policy and Procedure

    AR26 - Volunteers Policy and Procedure

    AR27 - Witnessing of Documents Policy and Procedure

    AR06 - Refusal to Hold Records Policy and Procedure

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR34 - Termination of Service User's Service Contract Policy and Procedure

    AR35 - Missing Service User Policy and Procedure

    AR38 - Duty of Candour Policy and Procedure

    AR40 - CQC Ratings Display Policy and Procedure

    AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

    AR42 - No Reply Policy and Procedure

    AR43 - Consumption of Alcohol Policy and Procedure

    REGDC01 - Business Continuity Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

  • CC11 - Diabetes Policy and Procedure

    CC31 - Service Users with Communication Difficulties Policy and Procedure

    CC17 - GP and Visiting Professionals Policy and Procedure

    CC33 - Nutrition and Hydration Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CC41 - Dementia Policy and Procedure

    CC43 - Bipolar Disorder Policy and Procedure

    CC44 - Late and Missed Visits Policy and Procedure

    CC37 - Medical Emergency Policy and Procedure

    CC38 - Mobility Policy and Procedure

    CC39 - Oxygen Use Policy and Procedure

    CC45 - Personal Shopping Policy and Procedure

    CC46 - Depression Policy and Procedure

    CC60 - Anxiety Policy and Procedure

    CC62 - Grief and Loss Policy and Procedure

    CC63 - Suicide Prevention Policy and Procedure

    CC66 - Adults with Autism Policy and Procedure

    CC71 - Double Up Home Care Policy and Procedure

    CC76 - Expected Death Policy and Procedure

    CC77 - Promoting Independence with Continence Policy and Procedure

    CC79 - Moving and Handling Policy and Procedure

    CC82 - PEG Policy and Procedure

    CC80 - Double Handed Hoists Policy and Procedure

    CC88 - Supporting Independence in Personal Care Policy and Procedure

    CC90 - Heatwave Policy and Procedure

    CC84 - Unexpected Death Policy and Procedure

    CC83 - Live-in Care Policy and Procedure

    CC93 - Oral Care Policy and Procedure

    CC97 - Immunisation Policy and Procedure

    CC100 - Choking Policy and Procedure

    CC99 - Falls Management Policy and Procedure

    CC96 - Pressure Sore Management Policy and Procedure

    CR60 - Use of Bed Rails Policy and Procedure

    CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure

    CR30 - Participation Policy and Procedure

    CC107 - Management of Medical Devices Policy and Procedure

    CC108 - Catheter Care Policy and Procedure

    CC109 - Supporting Independence with Holidays Policy and Procedure

    CR61 - Access to NHS Services Policy and Procedure

    CR64 - Accessible Information Standards Policy and Procedure

    CC110 - Clinical Procedures Policy and Procedure

    CC123 - Positive Behaviour Support Policy and Procedure

    CC125 - Changes in Health State Policy and Procedure

    CC130 - Co-Production Policy and Procedure

    CC177 - Staff Immunisation Policy and Procedure

    CC08 - Promoting Independence with Continence Policy and Procedure

    CC09 - Daily Communication Meetings Policy and Procedure

    CC42 - Schizophrenia Policy and Procedure

    CR02 - Advocacy Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR05 - Choice of Carer Gender Policy and Procedure

    CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    CR17 - Restraint Policy and Procedure

    CR19 - Risk Taking Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

    CR28 - Staff Identification Policy and Procedure

    CR29 - Equality and Human Rights Policy and Procedure

    AR30 - Hate Crime Policy and Procedure

    CR46 - Mental Capacity Act (MCA) 2005 Policy and Procedure

    CR26 - Deprivation of Liberty in Community Settings Policy and Procedure

    CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    PE07 - Modern Slavery and Human Trafficking Policy and Procedure

    CR33 - Data Protection and Confidentiality Policy and Procedure

    CR34 - Sex, Sexuality and Relationships Policy and Procedure

    CR58 - Professional Boundaries Policy and Procedure

    CP35 - Smoking Policy and Procedure

    CL07 - Ventilation via Tracheostomy Policy and Procedure

    CL01 - Respiratory Rate Policy and Procedure

    CL02 - Oxygen Saturation Policy and Procedure

    CL04 - Systolic Blood Pressure Policy and Procedure

    CL05 - Pulse Rate Policy and Procedure

    CL06 - Level of Consciousness Policy and Procedure

  • CP01 - Care and Daily Living Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

    CP21 - Continuity of Care Policy and Procedure

    CP28 - Cooperating with Other Providers Policy and Procedure

    CP29 - Review Assessment Policy and Procedure

    CP32 - Specialist Needs Policy and Procedure

    CP02 - Discharge Pack Policy and Procedure

    CP13 - Supporting Safe Travel and Mobility Policy and Procedure

    CP16 - Wound Care Management Policy and Procedure

    CA18 - Admission and Discharge Policy and Procedure

    CP33 - Behaviour that Challenges Policy and Procedure

    CP31 - Advance Decision Policy and Procedure

    CA13 - Pre-Admission and Admission Policy and Procedure

    CP521 - Sleeping Care Plan

    CP520 - Skin Care Plan

    CP519 - Personal Hygiene Care Plan

    CP518 - Pain Management Care Plan

    CP527 - Oral Care Plan

    CP517 - Nutrition and Hydration Care Plan

    CP513 - Moving and Handling Care Plan

    CP516 - Mental Health Care Plan

    CP515 - Medication Care Plan

    CP526 - Financial Care Plan

    CP511 - Falls Risk Management Care Plan

    CP510 - Epilepsy Care Plan

    CP525 - Environment Care Plan

    CP524 - Domestic Care Plan

    CP509 - Diabetes Care Plan

    CP508 - Cultural, Spiritual, Social and Relationships Care Plan

    CP507 - Continence Care Plan

    CP506 - Communication Care Plan

    CP505 - Choking Care Plan

    CP504 - Chest Infection Care Plan

    CP503 - Catheter Care Plan

    CP502 - Breathing Care Plan

    CP501 - Behaviours That May Challenge Care Plan

    CP523 - Activity Care Plan

    CP522 - Urinary Infection Care Plan

    CP532 - Advance Care Plan

    CP533 - Positive Behaviour Care Plan

    CA515 - Sleeping Assessment

    CA514 - Skin Assessment

    CA513 - Personal Hygiene Assessment

    CA512 - Pain Assessment

    CA525 - Oral Care Assessment

    CA511 - Nutrition and Hydration Assessment

    CA510 - Moving and Handling Assessment

    CA509 - Mental Health Assessment

    CA508 - Medication Assessment

    CA524 - Financial Assessment

    CA523 - Environment Assessment

    CA522 - Equipment Assessment

    CA521 - Domestic Assessment

    CA506 - Cultural, Spiritual, Social and Relationships Assessment

    CA505 - Continence Assessment

    CA504 - Communication Assessment

    CA520 - Clinical Assessment

    CA503 - Breathing Assessment

    CA519 - Behaviours That May Challenge Assessment

    CA517 - Activity Assessment

    CD508 - Visit Summaries

    CG501 - Timeline for Assessment, Care Planning and Review

    CD503 - Visiting Professional Record

    CD502 - Family and Advocate Communication Record

    CD501 - Daily Progress and Evaluation Record

    CD507 - Care Review and Evaluation Record

    CD506 - Care Plan Consent Form

    CP528 - Care Plan Confirmation Form

    CP529 - Care Plan Contents List

    CP530 - Care plans cover sheet

    CA518 - Enquiry Form

    CA516 - Personal History

    CR505 - Medication Risk Assessment

    CR504 - Financial Risk Assessment

    CR503 - Equipment Register

    CR502 - COSHH Risk Assessment

    CR501 - Behaviours That May Challenge Risk Assessment

    CR500 - Activity Risk Assessment

    CG502 - QCS Care Planning and Assessment Guidelines

    CG503 - Care Planning Quick Document Finder

    CS535 - Urinary Infection Care Plan - Example

    CS534 - Sleeping Care Plan - Example

    CS533 - Skin Care Plan - Example

    CS532 - Personal Hygiene Care Plan - Example

    CS531 - Pain Management Care Plan - Example

    CS562 - Oral Care Plan - Example

    CS530 - Nutrition and Hydration Care Plan - Example

    CS526 - Moving and Handling Care Plan - Example

    CS529 - Mental Health Care Plan - Example

    CS528 - Medication Care Plan - Example

    CS561 - Financial Care Plan - Example

    CS524 - Falls Risk Management Care Plan - Example

    CS523 - Epilepsy Care Plan - Example

    CS560 - Environment Care Plan - Example

    CS559 - Domestic Care Plan - Example

    CS522 - Diabetes Care Plan - Example

    CS521 - Cultural, Spiritual, Social and Relationships Care Plan - Example

    CS520 - Continence Care Plan - Example

    CS519 - Communication Care Plan - Example

    CS518 - Choking Care Plan - Example

    CS517 - Chest Infection Care Plan - Example

    CS516 - Catheter Care Plan- Example

    CS515 - Breathing Care Plan - Example

    CS514 - Behaviours That May Challenge Care Plan - Example

    CS558 - Activity Care Plan - Example

    CS513 - Sleeping Assessment - Example

    CS512 - Skin Assessment - Example

    CS511 - Personal Hygiene Assessment - Example

    CS510 - Pain Assessment - Example

    CS557 - Oral Care Assessment - Example

    CS509 - Nutrition and Hydration Assessment - Example

    CS508 - Moving and Handling Assessment - Example

    CS507 - Mental Health Assessment - Example

    CS506 - Medication Assessment - Example

    CS556 - Financial Assessment - Example

    CS555 - Environment Assessment - Example

    CS554 - Equipment Assessment - Example

    CS553 - Domestic Assessment - Example

    CS504 - Cultural, Spiritual, Social and Relationships Assessment - Example

    CS503 - Continence Assessment - Example

    CS502 - Communication Assessment - Example

    CS552 - Clinical Assessment - Example

    CS501 - Breathing Assessment - Example

    CS551 - Behaviours That May Challenge Assessment - Example

    CS550 - Visit Summaries - Example

    CS549 - Visiting Professional Record - Example

    CS548 - Family and Advocate Communication Record - Example

    CS547 - Enquiry Form - Example

    CS546 - Daily Progress and Evaluation Record - Example

    CS545 - Care Review and Evaluation Record - Example

    CS544 - Care Plan Consent Form - Example

    CS543 - Medication Risk Assessment - Example

    CS542 - Financial Risk Assessment - Example

    CS541 - Equipment Register - Example

    CS540 - COSHH Risk Assessment - Example

    CS539 - Behaviours That May Challenge Risk Assessment - Example

    CS538 - Activity Risk Assessment - Example

    CS537 - Activity Assessment - Example

    CS536 - Personal History - Example

    CP531 - Care Plan Confirmation Form - Example

    CS563 - Advance Care Plan - Example

    CS564 - Positive Behaviour Care Plan - Example

  • CP04 - Service User Fire Evacuation Policy and Procedure

    HR02 - Health and Safety Policy and Procedure

    HR01 - Health and Safety Policy and Procedure

    HS01 - Accident and Incident Reporting Policy and Procedure

    HS02 - Environmental Policy and Procedure

    HS03 - Flooding Policy and Procedure

    HS04 - Hazard Reporting Policy and Procedure

    HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HS07 - Workplace Environment Policy and Procedure

    CC49 - Sharps and Needlestick Policy and Procedure

    HS09 - Display Screen Equipment Policy and Procedure

    PM20 - First Aid Policy and Procedure

    PM21 - Pool Car Policy and Procedure

    CC101 - Blood Spillage Policy and Procedure

    HS12 - Driving For Work Policy and Procedure

    HR04 - Risk Assessment Policy and Procedure

    PM22 - Lone Working Policy and Procedure

    CC23 - Sharps and Needlestick Policy and Procedure

    MR04 - Fire Safety Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    MR08 - Fire Safety in Service Users' Homes Policy and Procedure

    MB09 - Security Policy and Procedure

    MB05 - Security Policy and Procedure

    ME05 - Service Equipment Maintenance Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    ME09 - Asbestos Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Leave Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PR27 - Standards of Conduct, Performance and Ethics Policy and Procedure

    PM19 - Menopause Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC06 - Appearance Policy and Procedure

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Fixed-Term Workers Policy and Procedure

    PC08 - Staff Handbook

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PC18 - Agency Staff Policy and Procedure

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    PE09 - Transgender Policy and Procedure

    PJ02 - Job Description - Administrator

    PJ04 - Job Description - Carer

    PJ09 - Job Description - Deputy Manager

    PJ29 - Job Description - Senior Carer

    PJ35 - Job Description - Registered Manager

    PJ36 - Job Description - Registered Provider

    PJ37 - Job Description - Care Coordinator

    PJ43 - Job Description - Clinical Lead

    PJ26 - Job Description - Registered Nurse

    PM02 - Stress and Mental Health in the Workplace Policy and Procedure

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PM15 - Smoking at Work Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PM18 - Relationships at Work Policy and Procedure

    PM08 - Staff Levels Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PR22 - Director or Trustee's Development Appraisal Policy and Procedure

    PP09 - Supervision Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR16 - Right to Work Checks Policy and Procedure

    PR17 - Manager’s Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR20 - Apprenticeship Agreement Policy and Procedure

    PR23 - References Policy and Procedure

    PR24 - Induction and Onboarding Policy and Procedure

    PR25 - Training Policy and Procedure

    PR26 - Recruitment Policy and Procedure

  • CM03 - Overarching Medication Policy and Procedure

    CM30 - Storage of Medication Policy and Procedure

    CM31 - Safe Disposal of Medication Policy and Procedure

    CM32 - Controlled Drugs Policy and Procedure

    CM33 - Other Routes of Medication Administration Policy and Procedure

    CM34 - Administration of Medicines Policy and Procedure

    CM35 - Recording the Administration of Medication Policy and Procedure

    CM36 - Over the Counter Medication Policy and Procedure

    CM37 - Training and Competency on Medications Policy and Procedure

    CM38 - Medication Errors and Near Misses Policy and Procedure

    CM39 - Auditing and Monitoring of Medication Policy and Procedure

    CM40 - Covert Medication Policy and Procedure

    CM41 - As Required and Variable Dose Medication Policy and Procedure

    CM42 - Medication Away from Home Policy and Procedure

    CM43 - Collection of Prescriptions Policy and Procedure

    REGDC02 - Medication Management Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QQ17 - Management and Prevention of Violence at Work Policy and Procedure

    QC24 - Good Governance Policy and Procedure

    QQ20 - Quality Meetings Policy and Procedure

    QA07 - Social Value Policy and Procedure

    QP01 - Employee Satisfaction Survey

    QP04 - Staff Retention Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ08 - Management Meetings Policy and Procedure

    QQ13 - Quality and Quality Assurance Policy and Procedure

    QQ16 - Quality Review Policy and Procedure

    QQ19 - Auditing Policy and Procedure

    QC16 - Care Communication and Information Policy and Procedure

    QC21 - Spot Checks Policy and Procedure

    QC07 - Key Worker Policy and Procedure

    QC11 - Named Nurse Policy and Procedure

    QQ23 - Accident and Incidents Audit

    QQ25 - Dignity Audit

    QQ26 - Dignity Audit - Staff Observation

    QQ27 - Fire Safety Audit - Office Environment

    QQ28 - Fire Safety Audit - Staff

    QQ29 - First Aid Audit - Office Environment

    QQ30 - First Aid Audit - Staff

    QQ42 - PPE Audit

    QQ43 - PPE Audit - Staff Observation

    QQ44 - RIDDOR Audit

    QQ45 - Sharps and Needlesticks Audit - Containment and Disposal

    QQ46 - Sharps and Needlesticks Audit - Staff Training

    QQ47 - Slips, Trips and Falls Audit - Office

    QQ48 - Slips, Trips and Falls Audit - Service User

    QQ49 - Slips, Trips and Falls Audit - Service User's Home

    QQ24 - Safeguarding Audit

    QQ31 - Hoists and Lifts Audit

    QQ32 - Infection Control Audit

    QQ36 - Medication Audit - Controlled Drugs

    QQ37 - Medication Audit - Covert and Self Medication

    QQ38 - Medication Audit - Homely Remedies

    QQ39 - Medication Audit - Ordering and Returns

    QQ40 - Medication Audit - Storage, Security, Audits and Checks

    QQ41 - Medication Audit - TMARS

    QQ78 - Pressure Prevention Audit

    QQ00 - Quality Audit Guidance

    QQ84 - Care Planning Audit

    QQ85 - Financial Transaction Audit

  • KH08 - Food Hygiene Policy and Procedure

    KC11 - Food Allergens Policy and Procedure

    KC08 - Supply of Service User’s Own Food Policy and Procedure

    MR09 - CCTV and the Use of Hidden Cameras Policy and Procedure

  • FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Provider Information Return Policy and Procedure

  • MICS01 - Mock Inspection: Safe

    MI01 - Mock Inspection Toolkit Introduction

    MICC01 - Mock Inspection: Caring

    MICR01 - Mock Inspection: Responsive

    MICW01 - Mock Inspection: Well-Led

    MICE01 - Mock Inspection: Effective

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Impact Assessment (Privacy Notice) Policy & Procedure

    GDPR08 - Website Privacy and Cookies Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPR11 - NHS Data Opt-Out Policy and Procedure

    AB61 - Archiving, Disposal and Storing of Records Policy and Procedure

    GDPR12 - COVID-19 Privacy Notice Policy and Procedure

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

    GDPRG07 - GDPR Updates in Care Sector Briefing Note

  • FSP10 - Stakeholder Surveys Policy and Procedure

    FSP11 - Service Users Survey

    FSP12 - Friends, Relatives and Advocates Survey

    FSP13 - Staff Survey

    FSP14 - External Professionals Survey

  • REGDC03 - CQC Registered Manager Application and Interview Policy and Procedure

    REGDC04 - CQC New Provider Registration Guidance Policy and Procedure

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Human Resources Management made simple

  • Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 504 pages of guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Human Resources is essential for virtually any business, HR in domiciliary care agencies is usually among those areas which gets neglected and is typically not given the focus it should get. It is a vital administration function and there are many elements of HR that have legal responsibilities which need to be released at a managing level.

Ongoing Support and Guidance for HR

  1. Simple to use

    online interface for all HR activity

  2. All policies required

    to manage your staff in line with HR requirements

  3. Easy upgrade path

    from the HR Module to the Full Management System

  4. Fully comprehensive approach

    Up to 406 pages with 104+ easy to follow HR policies and procedures, available in Word and PDF

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. Includes

    Job Descriptions & Staff Handbook

  9. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  10. Provides compliance

    for HR under The Health and Social Care Act 2008

  11. Fully customised documents

    As required by the CQC documents are specific to your organisation and not generic

  12. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 406 pages of HR guidance?

HR Management in Domiciliary Care

The success of any organisation will depend on its staff members; even more so in a delicate sector like  health and social care , therefore recruiting the ideal employees and then handling employee relationships, is an essential element in getting long-lasting success.

It will likely be challenging to positively answer most of the CQC Key Questions (The Mum Test) and KLOEs without the appropriate staff to assist you.

The QCS Human Resources Module is a complete source of recruiting, managing and keeping your staff members including policies and procedures which includes: Absence, Holidays and Sickness, Contracts of Employment, Equality and Disability, Job Descriptions, Performance and Discipline, Recruitment, Induction and Training.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Annual Plan Full Payment +VAT Monthly Plan 12 monthly payments +VAT
£2195.00 £182.92

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