Care Agencies - Scotland | QCS

Care at Home in Scotland

We’re more than just a digital provider; we are your dedicated companion on your journey to social care excellence.

 

Start Free Trial Buy Now

Why Care at Home Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • We understand your challenges – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Navigating the complexities of running a social care business in Scotland can be challenging. We are dedicated to supporting you at every step, ensuring your business not only adheres to compliance but also flourishes. QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are specifically designed to aid you in delivering exemplary care that makes a real difference in people’s lives. With our resources, you can concentrate on delivering impactful care that resonates within the Scottish care community.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with the Care Inspectorate framework. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.

 

“QCS is an excellent platform to use, it is well laid out and displays current policies and procedures in line with current legislation. It removes the necessity to have a hard copy folder in offices. It also allows you to monitor usage of the platform for staff members”
Megan – Trustpilot Review

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Care at Home in Scotland

PDF Icon

AB41 – Policy Management Policy and Procedure

PDF Icon

SAB03 – Business Expenses Policy and Procedure

PDF Icon

SAB06 – Business Plan Policy and Procedure

PDF Icon

SAB07 – Computer, Email and Internet Usage Policy and Procedure

PDF Icon

SAB08 – Financial Administration Policy and Procedure

PDF Icon

SAB15 – Tender Information Policy and Procedure

PDF Icon

SAB16 – Register of Other Interests Policy and Procedure

PDF Icon

SAB17 – Service User Administration File Policy and Procedure

PDF Icon

SAB19 – Record Keeping Policy and Procedure

PDF Icon

SAB20 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

PDF Icon

SAC04 – Communication Policy and Procedure

PDF Icon

SAC07 – Emergency Communication Policy and Procedure

PDF Icon

SAC09 – Information Pack Policy and Procedure

PDF Icon

SAC10 – Monitoring of Business Communications Policy and Procedure

PDF Icon

SAC14 – Monitoring of Business Performance Policy and Procedure

PDF Icon

SAC16 – Registration Authority Notification Policy and Procedure

PDF Icon

SAC19 – Mobile Phone and Portable Device Use Policy and Procedure

PDF Icon

SAC24 – Media Handling Policy and Procedure

PDF Icon

SAF06 – Purchasing Policy and Procedure

PDF Icon

SAF07 – Service User’s Finances Policy and Procedure

PDF Icon

SAF08 – Receipt of Delivered Goods Policy and Procedure

PDF Icon

SAR01 – Child Protection Policy and Procedure

PDF Icon

SAR05 – Photographs Policy and Procedure

PDF Icon

SAR09 – Refusal to Hold Records Policy and Procedure

PDF Icon

SAR10 – Service User Contract

PDF Icon

SAR16 – Service User Guide

PDF Icon

SAR23 – Statement of Purpose

PDF Icon

SAR26 – Volunteers Policy and Procedure

PDF Icon

SAR27 – Witnessing of Documents Policy and Procedure

PDF Icon

SAR34 – Termination of Service User’s Service Contract Policy and Procedure

PDF Icon

SAR35 – Missing Service User Policy and Procedure

PDF Icon

CC34 – Infection Control Policy and Procedure

PDF Icon

SCC07 – Clinical Waste Disposal Policy and Procedure

PDF Icon

SCC34 – Infection Control Policy and Procedure

PDF Icon

SHS11 – Personal Protective Equipment (PPE) Policy and Procedure

PDF Icon

SHS13 – Pandemic Policy and Procedure

PDF Icon

SHS16 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

PDF Icon

SAB02 – Business Continuity Policy and Procedure

PDF Icon

SAR06 – Closure of Care at Home Service Policy and Procedure

PDF Icon

SCC10 – Body Temperature Policy and Procedure

PDF Icon

SCC112 – Respiration Observation Policy and Procedure

PDF Icon

SCC114 – Oxygen Saturation Monitoring Policy and Procedure

PDF Icon

SCC116 – Blood Pressure Monitoring Policy and Procedure

PDF Icon

SCC118 – Pulse Rate Monitoring Policy and Procedure

PDF Icon

SCC120 – Level of Consciousness Policy and Procedure

PDF Icon

SCP27 – Resuscitation Policy and Procedure

PDF Icon

SCR66 – Service User Domestic Violence and Abuse Policy and Procedure

PDF Icon

SCR69 – Anticipatory Care Planning Policy and Procedure

PDF Icon

SPM24 – Death in Service Policy and Procedure

PDF Icon

CM30 – Storage of Medication Policy and Procedure

PDF Icon

CM31 – Safe Disposal of Medication Policy and Procedure

PDF Icon

CM32 – Controlled Drugs Policy and Procedure

PDF Icon

CM34 – Administration of Medicines Policy and Procedure

PDF Icon

CM36 – Homely Remedies and Self-Care Policy and Procedure

PDF Icon

CM37 – Training and Competency on Medications Policy and Procedure

PDF Icon

CM38 – Medication Errors and Near Misses Policy and Procedure

PDF Icon

CM39 – Auditing and Monitoring of Medication Policy and Procedure

PDF Icon

CM40 – Covert Medication Policy and Procedure

PDF Icon

CM42 – Medication Away from Home Policy and Procedure

PDF Icon

GDPR01 – Overarching UK GDPR Policy and Procedure

PDF Icon

GDPR02 – Appointing a Data Protection Officer Policy and Procedure

PDF Icon

GDPR03 – Data Security and Data Retention Policy and Procedure

PDF Icon

GDPR05 – Subject Access Requests Policy and Procedure

PDF Icon

GDPR06 – Breach Notification Policy and Procedure

PDF Icon

GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

PDF Icon

GDPR08 – Website Privacy and Cookies Policy and Procedure

PDF Icon

GDPR09 – External and Employee Privacy Policy and Procedure

PDF Icon

GDPR15 – Legitimate Interests Assessment Policy and Procedure

PDF Icon

GDPR16 – Clear Desk Policy and Procedure

PDF Icon

GDPRF02 – Appointment of a Data Protection Officer

PDF Icon

GDPRF03 – Template Subject Access Request Letter

PDF Icon

GDPRF04 – Cookies Example Policy Statement

PDF Icon

GDPRF05 – Template Privacy Policy – Employees

PDF Icon

GDPRF06 – Template Privacy Policy – External

PDF Icon

GDPRF07 – Breach Notification Process Map

PDF Icon

GDPRF08 – Website Privacy Statement

PDF Icon

GDPRF09 – Consent Authorisation Form – Person with Capacity

PDF Icon

GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

PDF Icon

GDPRF11 – Subject Access Request

PDF Icon

PJ46 – Job Description Guidance

PDF Icon

SAB18 – Anti-Bribery Policy and Procedure

PDF Icon

SPE01 – Harassment Policy and Procedure

PDF Icon

SPE03 – Equality and Diversity Policy and Procedure

PDF Icon

SPE05 – Anti-Bullying Policy and Procedure

PDF Icon

SPE07 – Modern Slavery and Human Trafficking Policy and Procedure

PDF Icon

SPA01 – Adoption Policy and Procedure

PDF Icon

SPA02 – Annual Holiday Policy and Procedure

PDF Icon

SPA04 – Maternity Leave Policy and Procedure

PDF Icon

SPA07 – Sickness Absence Policy and Procedure

PDF Icon

SPA08 – Statutory Time Off Policy and Procedure

PDF Icon

SPA10 – Shared Parental Leave Policy and Procedure

PDF Icon

SPA12 – Parental Leave Policy and Procedure

PDF Icon

SPC23 – Parental Bereavement Leave Policy and Procedure

PDF Icon

SPC02 – Casual (“Bank”) Workers Policy and Procedure

PDF Icon

SPC06 – Appearance Policy and Procedure

PDF Icon

SPC08 – Staff Handbook

PDF Icon

SPC09 – Minimum Wage Policy and Procedure

PDF Icon

SPC10 – Notice Periods Policy and Procedure

PDF Icon

SPC11 – Part-Time Employees Policy and Procedure

PDF Icon

SPC12 – Staff Loans and Advances Policy and Procedure

PDF Icon

SPC13 – Staff Contracts Policy and Procedure

PDF Icon

SPC14 – Fixed-Term Workers Policy and Procedure

PDF Icon

SPC16 – Self Employment and Zero Hours Contracts Policy and Procedure

PDF Icon

SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’

PDF Icon

SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure

PDF Icon

SPM13 – Working Time Regulations Policy and Procedure

PDF Icon

SPM14 – Disclosure Scotland Code of Practice Policy and Procedure

PDF Icon

SPM15 – Smoking at Work Policy and Procedure

PDF Icon

SPM16 – Staff Rota Policy and Procedure

PDF Icon

SPM17 – On-Call Policy and Procedure

PDF Icon

SPM18 – Relationships at Work Policy and Procedure

PDF Icon

SPP01 – Absenteeism Policy and Procedure

PDF Icon

SPP03 – Discipline Policy and Procedure

PDF Icon

SPP04 – Grievances Policy and Procedure

PDF Icon

SPP05 – Moonlighting Policy and Procedure

PDF Icon

SPP06 – Obtaining Medical Reports Policy and Procedure

PDF Icon

SPP07 – Capability Policy and Procedure

PDF Icon

SPP09 – Supervision Policy and Procedure

PDF Icon

SPR17 – Manager’s Development Appraisal Policy and Procedure

PDF Icon

SPR01 – Development Appraisal Policy and Procedure

PDF Icon

SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure

PDF Icon

SPR18 – Employment of Young Persons Policy and Procedure

PDF Icon

SPR20 – Apprenticeship Agreement Policy and Procedure

PDF Icon

SPR21 – Registration of Scottish Social Care Workers Policy and Procedure

PDF Icon

SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

PDF Icon

SPR23 – References Policy and Procedure

PDF Icon

SPR24 – Induction and Onboarding Policy and Procedure

PDF Icon

SPR25 – Training Policy and Procedure

PDF Icon

SPR26 – Recruitment Policy and Procedure

PDF Icon

QQ105 – Infection Control – Staff Practices Audit

PDF Icon

SQQ100 – Fire Equipment Audit

PDF Icon

SQQ101 – Subject Access Requests Audit

PDF Icon

SQQ102 – First Aid Box Audit

PDF Icon

SQQ103 – Safety Alerts Audit

PDF Icon

SQQ104 – Clinical Waste Audit

PDF Icon

SQQ29 – Infection Control Audit

PDF Icon

SQQ38 – Pressure Prevention Audit

PDF Icon

SQQ72 – Care Planning Audit

PDF Icon

SQQ73 – Financial Transaction Audit

PDF Icon

SQA01 – Administration Management Policy and Procedure

PDF Icon

SQA06 – General Management Policy and Procedure

PDF Icon

SQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

PDF Icon

SQC24 – Good Governance Policy & Procedure

PDF Icon

SQQ16 – Quality Review Policy and Procedure

PDF Icon

SQQ19 – Auditing Policy and Procedure

PDF Icon

SQC16 – Care Communication and Information Policy and Procedure

PDF Icon

SQC21 – Spot Checks Policy and Procedure

PDF Icon

SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

PDF Icon

SQQ08 – Management Meetings Policy and Procedure

PDF Icon

SQQ11 – Quality Meetings Policy and Procedure

PDF Icon

SQQ13 – Quality and Quality Assurance Policy and Procedure

PDF Icon

REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

PDF Icon

REGDC13 – Lone Working Policy and Procedure

PDF Icon

REGDC14 – Recruitment Policy and Procedure

PDF Icon

REGDC17 – Good Governance Policy and Procedure

PDF Icon

REGDC23 – Access to People’s Homes Policy and Procedure

PDF Icon

SAR30 – Hate Crime Policy and Procedure

PDF Icon

SCR02 – Advocacy Policy and Procedure

PDF Icon

SCR04 – Adult Support and Protection Policy and Procedure

PDF Icon

SCR05 – Choice of Carer Gender Policy and Procedure

PDF Icon

SCR10 – Limitation of Freedom Policy and Procedure

PDF Icon

SCR11 – Adults with Incapacity (Scotland) Act 2000 Policy and Procedure

PDF Icon

SCR12 – Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure

PDF Icon

SCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure

PDF Icon

SCR19 – Positive Risk Taking Policy and Procedure

PDF Icon

SCR21 – Dignity, Respect and Choice Policy and Procedure

PDF Icon

SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

PDF Icon

SCC104 – Illegal Drug Misuse in the Service User’s Home Policy and Procedure

PDF Icon

SCC107 – Management of Medical Devices Policy and Procedure

PDF Icon

SCC108 – Catheter Care Policy and Procedure

PDF Icon

SCC109 – Supporting Independence with Holidays Policy and Procedure

PDF Icon

SCC11 – Diabetes Policy and Procedure

PDF Icon

SCC110 – Clinical Procedures Policy and Procedure

PDF Icon

SCC128 – Epilepsy Policy and Procedure

PDF Icon

SCC130 – Co-Production Policy and Procedure

PDF Icon

SCC17 – GP and Visiting Professionals Policy and Procedure

PDF Icon

SCP01 – Care and Daily Living Policy and Procedure

PDF Icon

SCP03 – Health and Action Plan Policy and Procedure

PDF Icon

SCP20 – Service User Personal Planning Policy and Procedure

PDF Icon

SCP21 – Continuity of Care Policy and Procedure

PDF Icon

SCP28 – Cooperating with Other Providers Policy and Procedure

PDF Icon

SCP35 – Smoking Policy and Procedure

PDF Icon

SCA18 – Admission and Discharge Policy and Procedure

PDF Icon

SCP36 – Advance Directives Policy and Procedure

PDF Icon

SCA516 – Personal History

PDF Icon

SCA518 – Enquiry Form

PDF Icon

SCD501 – Daily Progress and Evaluation Record

PDF Icon

SCD502 – Family and Advocate Communication Record

PDF Icon

SCD503 – Visiting Professional Record

PDF Icon

SCD504 – Care Plan Confirmation Form

PDF Icon

SCD505 – Care Review and Evaluation Record

PDF Icon

SCD506 – Care Plan Consent Form

PDF Icon

SCD507 – Visit Summaries

PDF Icon

SCR500 – Activity Risk Management

PDF Icon

SCR501 – COSHH Risk Management

PDF Icon

SCR502 – Equipment Register

PDF Icon

SCG501 – Timeline for Assessment, Care Planning and Review

PDF Icon

SCG502 – QCS Care Planning and Assessment Guidelines

PDF Icon

SCG503 – Care Planning Quick Document Finder

PDF Icon

SCP32 – Specialist Needs Policy and Procedure

PDF Icon

SCC101 – Safe Management of Blood and Bodily Fluids Policy and Procedure

PDF Icon

SCC49 – Sharps and Needlestick Policy and Procedure

PDF Icon

SHR04 – Risk Assessment Policy and Procedure

PDF Icon

SHS01 – Accident and Incident Reporting Policy and Procedure

PDF Icon

SHS02 – Environmental Policy and Procedure

PDF Icon

SHS03 – Flooding Policy and Procedure

PDF Icon

SHS04 – Hazard Reporting Policy and Procedure

PDF Icon

SHS05 – Health and Safety Training Policy and Procedure

PDF Icon

SHS06 – Serious Incident Notification Policy and Procedure

PDF Icon

SHS10 – Workplace Environment Policy and Procedure

PDF Icon

SCP04 – Service User Fire Evacuation Policy and Procedure

PDF Icon

SHR02 – Health and Safety Policy and Procedure

PDF Icon

SQQ17 – Management and Prevention of Violence at Work Policy and Procedure

PDF Icon

SMB09 – Security Policy and Procedure

PDF Icon

SME08 – Safe Use of Hoists Policy and Procedure

PDF Icon

SMR04 – Fire Safety Policy and Procedure

PDF Icon

SMR06 – Electrical Safety Policy and Procedure

PDF Icon

SMR08 – Fire Safety Policy and Procedure in Service Users’ Homes

PDF Icon

SME09 – Asbestos Policy and Procedure

PDF Icon

SKC11 – Food Allergens Policy and Procedure

PDF Icon

SKH08 – Food Hygiene Policy and Procedure

PDF Icon

SMR09 – CCTV and Use of Hidden Cameras Policy and Procedure

PDF Icon

SMICAH00 – Overarching Mock Inspection Policy and Procedure

PDF Icon

SMICAH01 – Mock Inspection – Key Question 1 – Support and Wellbeing

PDF Icon

SMICAH02 – Mock Inspection – Key Question 2 – Leadership

PDF Icon

SMICAH03 – Mock Inspection – Key Question 3 – Staff Team

PDF Icon

SMICAH05 – Mock Inspection – Key Question 5 – Planned Care and Support

PDF Icon

SRI01 – Guidance on Registering a Care Service

PDF Icon

SRI02 – How to Register a Care Service Policy and Procedure

PDF Icon

SSP02 – Health and Social Care Standards Policy and Procedure

PDF Icon

SRI03 – Financial Viability Guidance

PDF Icon

SRI04 – Registration Fees Policy and Procedure

PDF Icon

SRI05 – Care Service Inspections General

PDF Icon

SSQ02 – Overarching Surveys Policy and Procedure

PDF Icon

SSQ07 – Service Users Survey

PDF Icon

SSQ08 – Friends, Relatives and Advocates Survey

PDF Icon

SSQ09 – Staff Survey

PDF Icon

SSQ10 – External Professionals Survey

Close Icon

Start Your Free Trial To Access All Our Policies And Toolkits

Created by the UK’s leading knowledge experts

Advance Your Care Agency’s Standards

Explore the ease and effectiveness of managing care agency compliance with QCS in Scotland. Our integrated solutions offer a blend of expert guidance, audit efficiency, and specialised care support to elevate your service standards.

    Register Interest

    "*" indicates required fields

    Hidden
    This field is for validation purposes and should be left unchanged.

    Latest News