Care Agencies - Wales | QCS

Domiciliary Care in Wales

Empower your care agency with QCS’s comprehensive suite of solutions for Care Inspectorate Wales standards.

 

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Why Domiciliary Care Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • We understand your challenges – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Managing a social care enterprise in Wales presents unique challenges. We’re committed to supporting you at every stage, making sure your business not only remains compliant but also excels. QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are designed to assist you in providing outstanding care that truly makes a difference in the lives of those you care for. With our support, you can focus on making a meaningful impact in the Welsh care sector.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with Care Inspectorate Wales standards. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Ease the pain of conducting and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

“QCS is an excellent platform to use, it is well laid out and displays current policies and procedures in line with current legislation. It removes the necessity to have a hard copy folder in offices. It also allows you to monitor usage of the platform for staff members”
Megan – Trustpilot Review

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Domiciliary Care in Wales

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AB41 – Policy Management Policy and Procedure

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WAB03 – Business Expenses Policy and Procedure

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WAB07 – Computer, Email and Internet Usage Policy and Procedure

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WAB08 – Financial Administration Policy and Procedure

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WAB15 – Tender Information Policy and Procedure

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WAB16 – Register of Other Interests Policy and Procedure

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WAB17 – Individual Administration File Policy and Procedure

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WAB19 – Record Keeping Policy and Procedure

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WAB20 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure

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WAB22 – Root Cause Analysis Policy and Procedure

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WAC04 – Communication Policy and Procedure

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WAC07 – Emergency Communication Policy and Procedure

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WAC10 – Monitoring of Business Communications Policy and Procedure

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WAC14 – Monitoring of Business Performance Policy and Procedure

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WAC16 – Registration Authority Notification Policy and Procedure

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WAC19 – Mobile Phone and Portable Device Use Policy and Procedure

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WAC24 – Media Handling Policy and Procedure

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WAF06 – Purchasing Policy and Procedure

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WAF07 – Individual’s Finances Policy and Procedure

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WAF08 – Receipt of Delivered Goods Policy and Procedure

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WAR01 – Safeguarding Children and Child Protection Policy and Procedure

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WAR05 – Photographs Policy and Procedure

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WAR06 – Refusal to Hold Records Policy and Procedure

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WAR10 – Individual Contract

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WAR16 – Individual Guide

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WAR21 – Statement of Purpose Policy and Procedure

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WAR26 – Volunteers Policy and Procedure

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WAR27 – Witnessing of Documents Policy and Procedure

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WAR34 – Termination of Individual’s Service Contract Policy and Procedure

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WAR35 – Missing Individual Policy and Procedure

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CC34 – Infection Control Policy and Procedure

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WCC07 – Clinical Waste Disposal Policy and Procedure

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WCC34 – Infection Control Policy and Procedure

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WHS13 – Pandemic Policy and Procedure

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WHS16 – Personal Protective Equipment (PPE) Policy and Procedure

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WHS17 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

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WAB02 – Business Continuity Policy and Procedure

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WAR44 – Closure of Service Policy and Procedure

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WCC10 – Body Temperature Policy and Procedure

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WCC112 – Respiration Observation Policy and Procedure

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WCC114 – Oxygen Saturation Monitoring Policy and Procedure

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WCC116 – Blood Pressure Monitoring Policy and Procedure

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WCC118 – Pulse Rate Monitoring Policy and Procedure

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WCC120 – Level of Consciousness Policy and Procedure

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WCP27 – Resuscitation Policy and Procedure

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WCR66 – Individual Domestic Violence and Abuse Policy and Procedure

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WCR70 – Advance Care Planning Policy and Procedure

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WPM24 – Death in Service Policy and Procedure

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CM30 – Storage of Medication Policy and Procedure

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CM31 – Safe Disposal of Medication Policy and Procedure

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CM32 – Controlled Drugs Policy and Procedure

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CM34 – Administration of Medicines Policy and Procedure

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CM36 – Homely Remedies and Self-Care Policy and Procedure

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CM37 – Training and Competency on Medications Policy and Procedure

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CM38 – Medication Errors and Near Misses Policy and Procedure

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CM39 – Auditing and Monitoring of Medication Policy and Procedure

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CM40 – Covert Medication Policy and Procedure

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CM42 – Medication Away from Home Policy and Procedure

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR10 – Consent Authorisation Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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MIWC01 – Mock Inspection Toolkit – Introduction

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MIWC05 – Mock Inspection: Care and Support

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MIWC06 – Mock Inspection: Leadership and Management

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PJ46 – Job Description Guidance

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WAB18 – Anti-Bribery Policy and Procedure

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WPE01 – Harassment Policy and Procedure

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WPE03 – Equality and Diversity Policy and Procedure

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WPE05 – Anti-Bullying Policy and Procedure

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WPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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WPA02 – Annual Holiday Policy and Procedure

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WPA07 – Sickness Absence Policy and Procedure

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WPA08 – Statutory Time Off Policy and Procedure

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WPC23 – Parental Bereavement Leave Policy and Procedure

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WPM18 – Relationships at Work Policy and Procedure

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WPR27 – Standards of Conduct, Performance and Ethics Policy and Procedure

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WPC02 – Casual (“Bank”) Workers Policy and Procedure

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WPC06 – Appearance Policy and Procedure

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WPC08 – Staff Handbook

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WPC10 – Notice Periods Policy and Procedure

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WPC11 – Part-Time Employees Policy and Procedure

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WPC12 – Staff Loans and Advances Policy and Procedure

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WPC13 – Staff Contracts Policy and Procedure

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WPC16 – Self Employment and Zero Hours Contracts Policy and Procedure

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WPC18 – Agency Staff Policy and Procedure

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WPC19 – Home Working Policy and Procedure

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WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

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WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

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WPM13 – Working Time Regulations Policy and Procedure

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WPM14 – Staff Rota Policy and Procedure

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WPM15 – Smoking at Work Policy and Procedure

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WPM17 – On-Call Policy and Procedure

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WPP01 – Absenteeism Policy and Procedure

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WPP03 – Discipline Policy and Procedure

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WPP04 – Grievances Policy and Procedure

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WPP06 – Obtaining Medical Reports Policy and Procedure

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WPP07 – Capability Policy and Procedure

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WPP09 – Supervision Policy and Procedure

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WPR17 – Manager’s Development Appraisal Policy and Procedure

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WPR01 – Development Appraisal Policy and Procedure

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WPR04 – DBS/Disclosure Policy and Procedure

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WPR18 – Employment of Young Persons Policy and Procedure

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WPR20 – Apprenticeship Agreement Policy and Procedure

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WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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WPR23 – References Policy and Procedure

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WPR24 – Induction and Onboarding Policy and Procedure

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WPR26 – Recruitment Policy and Procedure

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QQ105 – Infection Control – Staff Practices Audit

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WQQ100 – Fire Equipment Audit

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WQQ101 – Subject Access Requests Audit

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WQQ102 – First Aid Box Audit

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WQQ103 – Safety Alerts Audit

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WQQ104 – Clinical Waste Audit

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WQQ28 – Infection Control Audit

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WQQ37 – Pressure Prevention Audit

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WQQ42 – Slips, Trips and Falls Audit – Individuals

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WQQ43 – Slips, Trips and Falls Audit – Individual’s Home

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WQA01 – Administration Management Policy and Procedure

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WQC16 – Care Communication and Information Policy and Procedure

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WQC21 – Spot Checks Policy and Procedure

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WQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

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WQC24 – Good Governance Policy and Procedure

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WQQ16 – Quality Review Policy and Procedure

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WQQ19 – Auditing Policy and Procedure

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WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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WQQ08 – Management Meetings Policy and Procedure

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WQQ13 – Quality and Quality Assurance Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGDC13 – Lone Working Policy and Procedure

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REGDC14 – Recruitment Policy and Procedure

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REGDC17 – Good Governance Policy and Procedure

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REGDC23 – Access to People’s Homes Policy and Procedure

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WAR30 – Hate Crime Policy and Procedure

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WCR02 – Advocacy Policy and Procedure

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WCR03 – Safeguarding Policy and Procedure

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WCR05 – Choice of Carer Gender Policy and Procedure

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WCR12 – Mental Health Act 1983 and Regulations 2008 Policy and Procedure

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WCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure

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WCR19 – Positive Risk Taking Policy and Procedure

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WCR21 – Dignity, Respect and Choice Policy and Procedure

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WCR22 – Consent to Care and Treatment Policy and Procedure

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WCR23 – End of Life Personal Planning Policy and Procedure

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WAR42 – No Reply Policy and Procedure

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WCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

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WCC104 – Illegal Drug Misuse in the Individual’s Home Policy and Procedure

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WCC107 – Management of Medical Devices Policy and Procedure

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WCC108 – Catheter Care Policy and Procedure

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WCC109 – Supporting Independence with Holidays Policy and Procedure

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WCC11 – Diabetes Policy and Procedure

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WCC110 – Clinical Procedures Policy and Procedure

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WCC128 – Epilepsy Policy and Procedure

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WCC130 – Co-Production Policy and Procedure

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WCP35 – Smoking Policy and Procedure

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WCA18 – Admission and Discharge Policy and Procedure

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WCP31 – Advance Decision Policy and Procedure

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WCP32 – Specialist Needs Policy and Procedure

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WCD501 – Care Review and Evaluation Record

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WCD502 – Daily Progress and Evaluation Record

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WCD503 – Enquiry Form

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WCD504 – Equipment Register

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WCD505 – Family and Advocate Communication Record

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WCD506 – Personal History

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WCD507 – Personal Plan Confirmation Form

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WCD508 – Personal Plan Consent Form

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WCD510 – Personal Plan Cover Sheet

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WCD511 – Visit Summaries

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WCG501 – Personal Planning Quick Document Finder

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WCP20 – Person-Centred Care and Support Planning Policy and Procedure

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WCP21 – Continuity of Care and Support Policy and Procedure

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WCC101 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

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WCC49 – Sharps and Needlestick Policy and Procedure

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WHR04 – Risk Assessment Policy and Procedure

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WHS01 – Accident and Incident Reporting Policy and Procedure

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WHS02 – Environmental Policy and Procedure

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WHS03 – Flooding Policy and Procedure

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WHS04 – Hazard Reporting Policy and Procedure

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WHS05 – Health and Safety Training Policy and Procedure

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WHS06 – Serious Incident Notification Policy and Procedure

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WHS07 – Workplace Environment Policy and Procedure

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WCP04 – Individual Fire Evacuation Policy and Procedure

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WHR02 – Health and Safety Policy and Procedure

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WQQ17 – Management and Prevention of Violence at Work Policy and Procedure

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WMB09 – Security Policy and Procedure

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WME08 – Safe Use of Hoists Policy and Procedure

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WMR04 – Fire Safety Policy and Procedure

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WMR06 – Electrical Safety Policy and Procedure

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WMR08 – Fire Safety in Individuals’ Homes Policy and Procedure

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WME09 – Asbestos Policy and Procedure

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WKC11 – Food Allergens Policy and Procedure

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WMR09 – CCTV and Use of Hidden Cameras Policy and Procedure

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WKH08 – Food Hygiene Policy and Procedure

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WRI12 – Leadership and Management Policy and Procedure

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WRI13 – Inspection Framework Policy and Procedure

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WSQ02 – Overarching Surveys Policy and Procedure

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WSQ07 – Individual Survey

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WSQ08 – Friends, Relatives and Advocates Survey

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WSQ09 – Staff Survey

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WSQ10 – External Professionals Survey

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