Why Domiciliary Care Providers Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- We understand your challenges – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.
Managing a social care enterprise in Wales presents unique challenges. We’re committed to supporting you at every stage, making sure your business not only remains compliant but also excels. QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are designed to assist you in providing outstanding care that truly makes a difference in the lives of those you care for. With our support, you can focus on making a meaningful impact in the Welsh care sector.
How Can QCS Help?
Policies and procedures – always up to date and aligned with Care Inspectorate Wales standards. We make compliance management easy so you can focus on what matters most – delivering quality care.
Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Ease the pain of conducting and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Why You Will Love Using QCS
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date
Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface
Promote good governance across all of the services you offer
Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion
Your digital resource hub of evidence-based tools and content offering real-life guidance
A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content
Easily accessible 24/7, anywhere, on any device
Explore our policy database
for Domiciliary Care in Wales
AB41 – Policy Management Policy and Procedure
WAB03 – Business Expenses Policy and Procedure
WAB07 – Computer, Email and Internet Usage Policy and Procedure
WAB08 – Financial Administration Policy and Procedure
WAB15 – Tender Information Policy and Procedure
WAB16 – Register of Other Interests Policy and Procedure
WAB17 – Individual Administration File Policy and Procedure
WAB19 – Record Keeping Policy and Procedure
WAB20 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure
WAB22 – Root Cause Analysis Policy and Procedure
WAC04 – Communication Policy and Procedure
WAC07 – Emergency Communication Policy and Procedure
WAC10 – Monitoring of Business Communications Policy and Procedure
WAC14 – Monitoring of Business Performance Policy and Procedure
WAC16 – Registration Authority Notification Policy and Procedure
WAC19 – Mobile Phone and Portable Device Use Policy and Procedure
WAC24 – Media Handling Policy and Procedure
WAF06 – Purchasing Policy and Procedure
WAF07 – Individual’s Finances Policy and Procedure
WAF08 – Receipt of Delivered Goods Policy and Procedure
WAR01 – Safeguarding Children and Child Protection Policy and Procedure
WAR05 – Photographs Policy and Procedure
WAR06 – Refusal to Hold Records Policy and Procedure
WAR10 – Individual Contract
WAR16 – Individual Guide
WAR21 – Statement of Purpose Policy and Procedure
WAR26 – Volunteers Policy and Procedure
WAR27 – Witnessing of Documents Policy and Procedure
WAR34 – Termination of Individual’s Service Contract Policy and Procedure
WAR35 – Missing Individual Policy and Procedure
CC34 – Infection Control Policy and Procedure
WCC07 – Clinical Waste Disposal Policy and Procedure
WCC34 – Infection Control Policy and Procedure
WHS13 – Pandemic Policy and Procedure
WHS16 – Personal Protective Equipment (PPE) Policy and Procedure
WHS17 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure
WAB02 – Business Continuity Policy and Procedure
WAR44 – Closure of Service Policy and Procedure
WCC10 – Body Temperature Policy and Procedure
WCC112 – Respiration Observation Policy and Procedure
WCC114 – Oxygen Saturation Monitoring Policy and Procedure
WCC116 – Blood Pressure Monitoring Policy and Procedure
WCC118 – Pulse Rate Monitoring Policy and Procedure
WCC120 – Level of Consciousness Policy and Procedure
WCP27 – Resuscitation Policy and Procedure
WCR66 – Individual Domestic Violence and Abuse Policy and Procedure
WCR70 – Advance Care Planning Policy and Procedure
WPM24 – Death in Service Policy and Procedure
CM30 – Storage of Medication Policy and Procedure
CM31 – Safe Disposal of Medication Policy and Procedure
CM32 – Controlled Drugs Policy and Procedure
CM34 – Administration of Medicines Policy and Procedure
CM36 – Homely Remedies and Self-Care Policy and Procedure
CM37 – Training and Competency on Medications Policy and Procedure
CM38 – Medication Errors and Near Misses Policy and Procedure
CM39 – Auditing and Monitoring of Medication Policy and Procedure
CM40 – Covert Medication Policy and Procedure
CM42 – Medication Away from Home Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR10 – Consent Authorisation Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
MIWC01 – Mock Inspection Toolkit – Introduction
MIWC05 – Mock Inspection: Care and Support
MIWC06 – Mock Inspection: Leadership and Management
PJ46 – Job Description Guidance
WAB18 – Anti-Bribery Policy and Procedure
WPE01 – Harassment Policy and Procedure
WPE03 – Equality and Diversity Policy and Procedure
WPE05 – Anti-Bullying Policy and Procedure
WPE07 – Modern Slavery and Human Trafficking Policy and Procedure
WPA02 – Annual Holiday Policy and Procedure
WPA07 – Sickness Absence Policy and Procedure
WPA08 – Statutory Time Off Policy and Procedure
WPC23 – Parental Bereavement Leave Policy and Procedure
WPM18 – Relationships at Work Policy and Procedure
WPR27 – Standards of Conduct, Performance and Ethics Policy and Procedure
WPC02 – Casual (“Bank”) Workers Policy and Procedure
WPC06 – Appearance Policy and Procedure
WPC08 – Staff Handbook
WPC10 – Notice Periods Policy and Procedure
WPC11 – Part-Time Employees Policy and Procedure
WPC12 – Staff Loans and Advances Policy and Procedure
WPC13 – Staff Contracts Policy and Procedure
WPC16 – Self Employment and Zero Hours Contracts Policy and Procedure
WPC18 – Agency Staff Policy and Procedure
WPC19 – Home Working Policy and Procedure
WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure
WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
WPM13 – Working Time Regulations Policy and Procedure
WPM14 – Staff Rota Policy and Procedure
WPM15 – Smoking at Work Policy and Procedure
WPM17 – On-Call Policy and Procedure
WPP01 – Absenteeism Policy and Procedure
WPP03 – Discipline Policy and Procedure
WPP04 – Grievances Policy and Procedure
WPP06 – Obtaining Medical Reports Policy and Procedure
WPP07 – Capability Policy and Procedure
WPP09 – Supervision Policy and Procedure
WPR17 – Manager’s Development Appraisal Policy and Procedure
WPR01 – Development Appraisal Policy and Procedure
WPR04 – DBS/Disclosure Policy and Procedure
WPR18 – Employment of Young Persons Policy and Procedure
WPR20 – Apprenticeship Agreement Policy and Procedure
WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
WPR23 – References Policy and Procedure
WPR24 – Induction and Onboarding Policy and Procedure
WPR26 – Recruitment Policy and Procedure
QQ105 – Infection Control – Staff Practices Audit
WQQ100 – Fire Equipment Audit
WQQ101 – Subject Access Requests Audit
WQQ102 – First Aid Box Audit
WQQ103 – Safety Alerts Audit
WQQ104 – Clinical Waste Audit
WQQ28 – Infection Control Audit
WQQ37 – Pressure Prevention Audit
WQQ42 – Slips, Trips and Falls Audit – Individuals
WQQ43 – Slips, Trips and Falls Audit – Individual’s Home
WQA01 – Administration Management Policy and Procedure
WQC16 – Care Communication and Information Policy and Procedure
WQC21 – Spot Checks Policy and Procedure
WQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure
WQC24 – Good Governance Policy and Procedure
WQQ16 – Quality Review Policy and Procedure
WQQ19 – Auditing Policy and Procedure
WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
WQQ08 – Management Meetings Policy and Procedure
WQQ13 – Quality and Quality Assurance Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGDC13 – Lone Working Policy and Procedure
REGDC14 – Recruitment Policy and Procedure
REGDC17 – Good Governance Policy and Procedure
REGDC23 – Access to People’s Homes Policy and Procedure
WAR30 – Hate Crime Policy and Procedure
WCR02 – Advocacy Policy and Procedure
WCR03 – Safeguarding Policy and Procedure
WCR05 – Choice of Carer Gender Policy and Procedure
WCR12 – Mental Health Act 1983 and Regulations 2008 Policy and Procedure
WCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure
WCR19 – Positive Risk Taking Policy and Procedure
WCR21 – Dignity, Respect and Choice Policy and Procedure
WCR22 – Consent to Care and Treatment Policy and Procedure
WCR23 – End of Life Personal Planning Policy and Procedure
WAR42 – No Reply Policy and Procedure
WCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
WCC104 – Illegal Drug Misuse in the Individual’s Home Policy and Procedure
WCC107 – Management of Medical Devices Policy and Procedure
WCC108 – Catheter Care Policy and Procedure
WCC109 – Supporting Independence with Holidays Policy and Procedure
WCC11 – Diabetes Policy and Procedure
WCC110 – Clinical Procedures Policy and Procedure
WCC128 – Epilepsy Policy and Procedure
WCC130 – Co-Production Policy and Procedure
WCP35 – Smoking Policy and Procedure
WCA18 – Admission and Discharge Policy and Procedure
WCP31 – Advance Decision Policy and Procedure
WCP32 – Specialist Needs Policy and Procedure
WCD501 – Care Review and Evaluation Record
WCD502 – Daily Progress and Evaluation Record
WCD503 – Enquiry Form
WCD504 – Equipment Register
WCD505 – Family and Advocate Communication Record
WCD506 – Personal History
WCD507 – Personal Plan Confirmation Form
WCD508 – Personal Plan Consent Form
WCD510 – Personal Plan Cover Sheet
WCD511 – Visit Summaries
WCG501 – Personal Planning Quick Document Finder
WCP20 – Person-Centred Care and Support Planning Policy and Procedure
WCP21 – Continuity of Care and Support Policy and Procedure
WCC101 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure
WCC49 – Sharps and Needlestick Policy and Procedure
WHR04 – Risk Assessment Policy and Procedure
WHS01 – Accident and Incident Reporting Policy and Procedure
WHS02 – Environmental Policy and Procedure
WHS03 – Flooding Policy and Procedure
WHS04 – Hazard Reporting Policy and Procedure
WHS05 – Health and Safety Training Policy and Procedure
WHS06 – Serious Incident Notification Policy and Procedure
WHS07 – Workplace Environment Policy and Procedure
WCP04 – Individual Fire Evacuation Policy and Procedure
WHR02 – Health and Safety Policy and Procedure
WQQ17 – Management and Prevention of Violence at Work Policy and Procedure
WMB09 – Security Policy and Procedure
WME08 – Safe Use of Hoists Policy and Procedure
WMR04 – Fire Safety Policy and Procedure
WMR06 – Electrical Safety Policy and Procedure
WMR08 – Fire Safety in Individuals’ Homes Policy and Procedure
WME09 – Asbestos Policy and Procedure
WKC11 – Food Allergens Policy and Procedure
WMR09 – CCTV and Use of Hidden Cameras Policy and Procedure
WKH08 – Food Hygiene Policy and Procedure
WRI12 – Leadership and Management Policy and Procedure
WRI13 – Inspection Framework Policy and Procedure
WSQ02 – Overarching Surveys Policy and Procedure
WSQ07 – Individual Survey
WSQ08 – Friends, Relatives and Advocates Survey
WSQ09 – Staff Survey
WSQ10 – External Professionals Survey
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