Why Care Groups Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- Knowing what you are up against – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.
Don’t just listen to us, what do our amazing customers say about QCS?
Care groups in Scotland can navigate compliance with ease and excellence using QCS’s holistic suite of solutions, including QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre. Our platforms are tailored to meet the specific needs of Scottish care groups, ensuring alignment with the Care Inspectorate Inspection Framework and Health and Social Care Standards and fostering high-quality care across all services.
How Can QCS Help?
Efficiently manage compliance and exceed Care Inspectorate Inspection Framework and Health and Social Care Standards with our comprehensive support.
Optimise audit processes for continuous improvement in Scottish care services.
Access specialised dementia care resources to enhance care quality in Scotland.
Why You Will Love Using QCS
Unified Policy Management: Central access to policies via QCS Compliance Centre
Customisable Compliance Tools: Adapt resources from QCS Audit Centre and QCS Dementia Centre to fit Scottish care group needs
24/7 Accessibility: : Access policies and resources anytime, on any device
Expert Guidance: Insights focused on Scottish standards from the UK’s leading compliance experts
Real-Time Updates: Automatic updates on Scottish regulatory changes
Managers’ Helplines: Dedicated HR and Health and Safety advice
Engagement Tools: Engaging content to encourage best practices
Mock Inspection Toolkit: Prepare for Care Inspectorate inspections with practical toolkits
Risk Assessment Support: Interactive tools with action plans for effective risk management
Explore our policy database
for Care Groups in Scotland
AB41 – Policy Management Policy and Procedure
SAB03 – Business Expenses Policy and Procedure
SAB04 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
SAB05 – Business Plan Policy and Procedure
SAB06 – Business Plan Policy and Procedure
SAB07 – Computer, Email and Internet Usage Policy and Procedure
SAB08 – Financial Administration Policy and Procedure
SAB10 – Record Keeping Policy and Procedure
SAB12 – Service User Administration File Policy and Procedure
SAB14 – Stock Control Policy and Procedure
SAC02 – Department Communication Policy and Procedure
SAC03 – Communication Policy and Procedure
SAC04 – Communication Policy and Procedure
SAC07 – Emergency Communication Policy and Procedure
SAC09 – Information Pack Policy and Procedure
SAC10 – Monitoring of Business Communications Policy and Procedure
SAC11 – Registration Authority Notification Policy and Procedure
SAC12 – Monitoring of Business Performance Policy and Procedure
SAC14 – Monitoring of Business Performance Policy and Procedure
SAC16 – Registration Authority Notification Policy and Procedure
SAF02 – Purchasing Policy and Procedure
SAF03 – Receipt of Delivered Goods Policy and Procedure
SAF05 – Service User’s Finances Policy and Procedure
SAF06 – Purchasing Policy and Procedure
SAF07 – Service User’s Finances Policy and Procedure
SAF08 – Receipt of Delivered Goods Policy and Procedure
SAR01 – Child Protection Policy and Procedure
SAR04 – Missing Client Policy and Procedure
SAR05 – Photographs Policy and Procedure
SAR08 – Service User Contract
SAR09 – Refusal to Hold Records Policy and Procedure
SAR10 – Service User Contract
SAR11 – Service User Contract
SAR12 – Service User Guide
SAR14 – Service User Guide
SAR16 – Service User Guide
CC34 – Infection Control Policy and Procedure
SCC07 – Clinical Waste Disposal Policy and Procedure
SCC18 – Infection Control Policy and Procedure
SCC34 – Infection Control Policy and Procedure
SCC47 – Outbreak Management and Barrier Nursing Policy and Procedure
SCC86 – Clinical Waste Disposal Policy and Procedure
SHS11 – Personal Protective Equipment (PPE) Policy and Procedure
SHS13 – Pandemic Policy and Procedure
SHS14 – Pandemic Policy and Procedure
SHS15 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure
SAB02 – Business Continuity Policy and Procedure
SAR03 – Home Closure Policy and Procedure
SAR06 – Closure of Care at Home Service Policy and Procedure
SCC06 – Body Temperature Policy and Procedure
SCC10 – Body Temperature Policy and Procedure
SCC111 – Respiration Observation Policy and Procedure
SCC112 – Respiration Observation Policy and Procedure
SCC113 – Oxygen Saturation Monitoring Policy and Procedure
SCC114 – Oxygen Saturation Monitoring Policy and Procedure
SCC115 – Blood Pressure Monitoring Policy and Procedure
SCC116 – Blood Pressure Monitoring Policy and Procedure
SCC117 – Pulse Rate Monitoring Policy and Procedure
SCC118 – Pulse Rate Monitoring Policy and Procedure
SPM24 – Death in Service Policy and Procedure
CD100 – Care and Support Plan Content Guide
CM06 – Ordering and Receipt of Medication Policy and Procedure
CM07 – Storage of Medication Policy and Procedure
CM08 – Safe Disposal of Medication Policy and Procedure
CM09 – Controlled Drugs Policy and Procedure
CM11 – Administration of Medicines Policy and Procedure
CM13 – Homely Remedies and Self Care Policy and Procedure
CM16 – Auditing and Monitoring of Medication Policy and Procedure
CM20 – Medication Away from Home Policy and Procedure
CM30 – Storage of Medication Policy and Procedure
CM31 – Safe Disposal of Medication Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPR16 – Clear Desk Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
PJ46 – Job Description Guidance
SAB18 – Anti-Bribery Policy and Procedure
SPE01 – Harassment Policy and Procedure
SPE03 – Equality and Diversity Policy and Procedure
SPE05 – Anti-Bullying Policy and Procedure
SPE07 – Modern Slavery and Human Trafficking Policy and Procedure
SPA01 – Adoption Policy and Procedure
SPA02 – Annual Holiday Policy and Procedure
SPA04 – Maternity Leave Policy and Procedure
SPA07 – Sickness Absence Policy and Procedure
SPA08 – Statutory Time Off Policy and Procedure
SPA10 – Shared Parental Leave Policy and Procedure
SPA12 – Parental Leave Policy and Procedure
SPC23 – Parental Bereavement Leave Policy and Procedure
SPC01 – Agency Staff Policy and Procedure
SPC02 – Casual (“Bank”) Workers Policy and Procedure
SPC06 – Appearance Policy and Procedure
SPC07 – Staff Handbook
SPC08 – Staff Handbook
SPC09 – Minimum Wage Policy and Procedure
SPC10 – Notice Periods Policy and Procedure
SPC11 – Part-Time Employees Policy and Procedure
SPC12 – Staff Loans and Advances Policy and Procedure
SPC13 – Staff Contracts Policy and Procedure
SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’
SPM07 – Smoking at Work Policy and Procedure
SPM08 – Safer Staffing Policy and Procedure
SPM09 – Staff Rota Policy and Procedure
SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure
SPM13 – Working Time Regulations Policy and Procedure
SPM14 – Disclosure Scotland Code of Practice Policy and Procedure
SPM15 – Smoking at Work Policy and Procedure
SPM16 – Staff Rota Policy and Procedure
SPM17 – On-Call Policy and Procedure
SPP01 – Absenteeism Policy and Procedure
SPP03 – Discipline Policy and Procedure
SPP04 – Grievances Policy and Procedure
SPP05 – Moonlighting Policy and Procedure
SPP06 – Obtaining Medical Reports Policy and Procedure
SPP07 – Capability Policy and Procedure
SPP08 – Supervision Policy and Procedure
SPP09 – Supervision Policy and Procedure
SPPN01 – Clinical Supervision Policy and Procedure
SPPN02 – Nurse Revalidation Policy and Procedure
SPR01 – Development Appraisal Policy and Procedure
SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure
SPR07 – Induction and Onboarding Policy and Procedure
SPR12 – Recruitment Policy and Procedure
SPR18 – Employment of Young Persons Policy and Procedure
SPR20 – Apprenticeship Agreement Policy and Procedure
SPR21 – Registration of Scottish Social Care Workers Policy and Procedure
SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
SPR23 – References Policy and Procedure
SPR24 – Induction and Onboarding Policy and Procedure
QQ105 – Infection Control – Staff Practices Audit
SQQ100 – Fire Equipment Audit
SQQ101 – Subject Access Requests Audit
SQQ102 – First Aid Box Audit
SQQ103 – Safety Alerts Audit
SQQ104 – Clinical Waste Audit
SQQ29 – Infection Control Audit
SQQ38 – Pressure Prevention Audit
SQQ46 – Adult Support and Protection Audit
SQQ54 – Infection Control Audit
SQA01 – Administration Management Policy and Procedure
SQA05 – General Management Protocol Policy and Procedure
SQA10 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure
SQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure
SQC24 – Good Governance Policy & Procedure
SQQ16 – Quality Review Policy and Procedure
SQQ19 – Auditing Policy and Procedure
SQC03 – Care Communication and Information Policy and Procedure
SQC07 – Key Worker Policy and Procedure
SQC11 – Named Nurse Policy and Procedure
SQC16 – Care Communication and Information Policy and Procedure
SQC21 – Spot Checks Policy and Procedure
SQC22 – Clinical Governance Policy and Procedure
SQH03 – Housekeeping Management Policy and Procedure
SQK02 – Catering Management Policy and Procedure
SQM02 – Maintenance Management Policy and Procedure
SQQ02 – Auditing Policy and Procedure
SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
SQQ07 – Management Meetings Policy and Procedure
SQQ08 – Management Meetings Policy and Procedure
SQQ11 – Quality Meetings Policy and Procedure
SQQ13 – Quality and Quality Assurance Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGC13 – Lone Working Policy and Procedure
REGC14 – Recruitment Policy and Procedure
REGC24 – Quality and Quality Assurance Policy and Procedure
REGCN16 – Deprivation of Liberty Safeguards (DoLS) Policy and Procedure
REGDC13 – Lone Working Policy and Procedure
REGDC14 – Recruitment Policy and Procedure
REGDC17 – Good Governance Policy and Procedure
REGDC23 – Access to People’s Homes Policy and Procedure
REGS11 – Safeguarding Adults Policy and Procedure
REGS23 – Access to People’s Homes Policy and Procedure
SAR02 – HMO Regulations Policy and Procedure
SCC02 – Blood and Body Fluid Spillages Policy and Procedure
SCC101 – Safe Management of Blood and Bodily Fluids Policy and Procedure
SCC23 – Sharps and Needlestick Policy and Procedure
SCC49 – Sharps and Needlestick Policy and Procedure
SHR04 – Risk Assessment Policy and Procedure
SHS01 – Accident and Incident Reporting Policy and Procedure
SHS02 – Environmental Policy and Procedure
SHS03 – Flooding Policy and Procedure
SHS04 – Hazard Reporting Policy and Procedure
SCP04 – Service User Fire Evacuation Policy and Procedure
SCP30 – Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
SHR01 – Health and Safety Policy and Procedure
SHR02 – Health and Safety Policy and Procedure
SHR03 – Risk Assessment Policy and Procedure
SHR05 – Door Access Restrictions Policy and Procedure
SQQ06 – Management and Prevention of Violence at Work Policy and Procedure
SQQ17 – Management and Prevention of Violence at Work Policy and Procedure
SKH02 – Catering Hazard Analysis (HACCP) Policy and Procedure
SMB03 – Maintenance Policy and Procedure
SMB04 – Room Temperature Control Policy and Procedure
SMB05 – Security Policy and Procedure
SMB06 – Visiting Contractors Policy and Procedure
SMB07 – Window Security Policy and Procedure
SMB09 – Security Policy and Procedure
SME02 – Legionella Policy and Procedure
SME03 – Lifts and Hoists Policy and Procedure
SME05 – Service Equipment Maintenance Policy and Procedure
SME09 – Asbestos Policy and Procedure
SAR30 – Hate Crime Policy and Procedure
SCR01 – Access to NHS Services Policy and Procedure
SCR02 – Advocacy Policy and Procedure
SCR04 – Adult Support and Protection Policy and Procedure
SCR05 – Choice of Carer Gender Policy and Procedure
SCR06 – Dignity, Respect and Choice Policy and Procedure
SCR07 – Data Protection and Confidentiality Policy and Procedure
SCR08 – Consent to Care and Treatment Policy and Procedure
SCR09 – End of Life Personal Planning Policy and Procedure
SCR10 – Limitation of Freedom Policy and Procedure
SCC01 – Supporting Personal Care Policy and Procedure
SCC04 – Changes in Health State Policy and Procedure
SCC05 – Clinical Procedures Policy and Procedure
SCC08 – Promoting Independence with Continence Policy and Procedure
SCC09 – Daily Communication Meetings Policy and Procedure
SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
SCC103 – Management of Syringe Drivers Policy and Procedure
SCC104 – Illegal Drug Misuse in the Service User’s Home Policy and Procedure
SCC105 – Epilepsy Policy and Procedure
SCC106 – Positive Behaviour Support including Complex Behaviour Policy and Procedure
SCP02 – Discharge Pack Policy and Procedure
SCP03 – Health and Action Plan Policy and Procedure
SCP06 – Rehabilitation Policy and Procedure
SCP11 – Service User Personal Planning Policy and Procedure
SCP13 – Supporting Safe Travel and Mobility Policy and Procedure
SCP16 – Wound Care Management Policy and Procedure
SCP20 – Service User Personal Planning Policy and Procedure
SCP21 – Continuity of Care Policy and Procedure
SCP22 – Cooperating with Other Providers Policy and Procedure
SCP28 – Cooperating with Other Providers Policy and Procedure
SCA101 – One Page Profile
SCA102 – Pre-Admission Assessment
SCA516 – Personal History
SCA518 – Enquiry Form
SCA13 – Pre-Admission and Admission Policy and Procedure
SCA17 – Hospital Admission and Discharge Policy and Procedure
SCA18 – Admission and Discharge Policy and Procedure
SCP24 – Advance Directives Policy and Procedure
SCP36 – Advance Directives Policy and Procedure
SCD101 – Daily Progress and Evaluation Record
SCD102 – Enquiry Form
SCD103 – Family and Advocate Communication Record
SCD104 – Monthly Care Review and Evaluation Record
SCD105 – Social Life Story
SCD106 – Visiting Professional Record
SCD501 – Daily Progress and Evaluation Record
SCD502 – Family and Advocate Communication Record
SCD503 – Visiting Professional Record
SCD504 – Care Plan Confirmation Form
SCG101 – Timeline for Assessment, Care Planning and Review
SCG102 – QCS Care Planning and Assessment Guidelines
SCG103 – Care Planning Quick Document Finder
SCG501 – Timeline for Assessment, Care Planning and Review
SCG502 – QCS Care Planning and Assessment Guidelines
SCG503 – Care Planning Quick Document Finder
SKC02 – Overarching Catering Policy and Procedure
SKC04 – Catering Uniforms Policy and Procedure
SKC07 – Menu Choice Policy and Procedure
SKC08 – Supply of Service User’s Own Food Policy and Procedure
SKC10 – Food Allergens Policy and Procedure
SKC11 – Food Allergens Policy and Procedure
SKH03 – Cross-Contamination between Care and Catering Policy and Procedure
SKH04 – Food Safety and Hygiene Policy and Procedure
SKH08 – Food Hygiene Policy and Procedure
SMB01 – Accommodation Standards Policy and Procedure
SME04 – Room Call Policy and Procedure
SMR07 – CCTV and Use of Hidden Cameras Policy and Procedure
SSC03 – Dilution of Chemicals Policy and Procedure
SSC05 – Housekeeping Policy and Procedure
SSL03 – Laundry Policy and Procedure
SMI00 – Overarching Mock Inspection Policy and Procedure
SMICAH00 – Overarching Mock Inspection Policy and Procedure
SMICAH01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMICAH02 – Mock Inspection – Key Question 2 – Leadership
SMICAH03 – Mock Inspection – Key Question 3 – Staff Team
SMICAH05 – Mock Inspection – Key Question 5 – Planned Care and Support
SMISL00 – Overarching Mock Inspection Policy and Procedure
SMISL01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMISL02 – Mock Inspection – Key Question 2 – Leadership
SMISL03 – Mock Inspection – Key Question 3 – Staff Team
SMI01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMI02 – Mock Inspection – Key Question 2 – Leadership
SMI03 – Mock Inspection – Key Question 3 – Staff Team
SMI04 – Mock Inspection – Key Question 4 – Setting
SMI05 – Mock Inspection – Key Question 5 – Planned Care and Support
SRI01 – Guidance on Registering a Care Service
SRI02 – How to Register a Care Service Policy and Procedure
SSP02 – Health and Social Care Standards Policy and Procedure
SRI03 – Financial Viability Guidance
SRI04 – Registration Fees Policy and Procedure
SRI05 – Care Service Inspections General
SSP01 – Health and Social Care Standards Policy and Procedure
SSQ01 – Overarching Surveys Policy and Procedure
SSQ02 – Overarching Surveys Policy and Procedure
SSQ03 – Residents Survey
SSQ04 – Friends, Relatives and Advocates Survey
SSQ08 – Friends, Relatives and Advocates Survey
SSQ05 – Staff Survey
SSQ09 – Staff Survey
SSQ06 – Visiting Professionals Survey
SSQ07 – Service Users Survey
SSQ10 – External Professionals Survey
Elevate Scottish Care Standards with QCS
Explore how QCS supports Scottish care groups in managing compliance with an intuitive online platform and mobile support. Discover the integration of our comprehensive Compliance, Audit, and Dementia solutions.
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