Policies and Procedures for Care & Nursing Homes

Full Care Management System

  • Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
  • Policies & Procedures are fully customised to you as required by the CQC
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Our software based Care Management Systems and CQC compliance tools have been designed with the busy care manager in mind - we put all of your CQC policies and procedures at your fingertips.

Our expert contributors have organised the system as modules and the system is supplied with all the necessary core policies to help you meet your CQC targets.

Simple to use online interface for everyday use by all adult social care staff

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Mock Inspection Toolkit

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in Full Care Management System package

Simply choose the category:

  • AB01 - Archiving, Disposal and Storing of Records Policy and Procedure

    GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

  • AB02 - Business Continuity Policy and Procedure

    AB03 - Business Expenses Policy and Procedure

    AB07 - Computer, Email and Internet Usage Policy and Procedure

    AB04 - Business Gifts Policy and Procedure

    AB05 - Business Plan

    AB08 - Financial Administration Policy and Procedure

    AB09 - Policy Management and Usage Policy and Procedure

    AB10 - Record Keeping Policy and Procedure

    AB11 - Service User Register

    AB12 - Service User Administration File Policy and Procedure

    AB14 - Stock Control Policy and Procedure

    AB15 - Tender Information Policy and Procedure

    AB18 - Anti-Bribery Policy and Procedure

    AB24 - Adverse Weather Policy and Procedure

    AB25 - Vehicle Insurance Policy and Procedure

    AB26 - Social Networking Policy and Procedure

    AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    AB16 - Register of Other Interests

    AB06 - Business Plan

    AB13 - Staff Supply Agreement

    AB17 - Service Users Administration File Policy and Procedure

    AB19 - Record Keeping Policy and Procedure

    AB27 - Adverse Weather Conditions Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC02 - Administration Communication and Action Policy and Procedure

    AC03 - Communication Policy and Procedure

    AC08 - Information Pack Policy and Procedure

    AC10 - Monitoring of Business Communications Policy and Procedure

    AC11 - Registration Authority Notification Policy and Procedure

    AC12 - Monitoring of Business Performance Policy and Procedure

    AC18 - Business Mobile Phone Use Policy and Procedure

    AC20 - Emergency Communication Policy and Procedure

    AC07 - Emergency Communication Policy and Procedure

    AC04 - Communication Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC15 - Covering Letter – Handbook Issue and Key Worker

    AC16 - Registration Authority Notification Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AC19 - Business Mobile Phone Use Policy and Procedure

    AF01 - Banking Record

    AF02 - Purchasing Policy and Procedure

    AF03 - Receipt of Delivered Goods Policy and Procedure

    AF04 - Statement of Account Policy and Procedure

    AF05 - Service User’s Finances Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR01 - Child Protection Policy and Procedure

    AR03 - Home Closure Policy and Procedure

    AR04 - Missing Client Policy and Procedure

    AR05 - Photographs Policy and Procedure

    AR08 - Service User Contract

    AR13 - Service User’s Daycare Contract

    AR14 - Service User Guide

    AR17 - Service Users’ Handbook

    AR21 - Statement of Purpose

    AR25 - Visitors Policy and Procedure

    AR26 - Volunteers Policy and Procedure

    AR27 - Witnessing of Documents Policy and Procedure

    AR30 - Hate Crime Policy and Procedure

    AR32 - Pets Policy and Procedure

    AR33 - Termination of Service User's Residency Contract Policy and Procedure

    AR36 - Consumption of Alcohol Policy and Procedure

    AR37 - Contract Cancellation Terms Policy and Procedure

    AR38 - Duty of Candour Policy and Procedure

    AR39 - CQC Ratings Display Policy and Procedure

    AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

    AR06 - Refusal to Hold Records Policy and Procedure

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR19 - Service Users' Handbook

    AR23 - Statement of Purpose

    AR34 - Termination of Service User's Service Contract Policy and Procedure

    AR35 - Missing Service User Policy and Procedure

    AR40 - CQC Ratings Display Policy and Procedure

    AR42 - No Reply Policy and Procedure

    AR43 - Consumption of Alcohol Policy and Procedure

    AR02 - HMO Regulations Policy and Procedure

    AR11 - Service User Contract

    AR12 - Service User Guide

    AR20 - Service Users Handbook

    AR24 - Statement of Purpose

  • CA11 - Pre-Admission Assessment and Care Planning Pack

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA17 - Hospital Discharge Policy and Procedure

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CP28 - Cooperating with Other Providers Policy and Procedure

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CP01 - Care and Daily Living Policy and Procedure

    CP02 - Discharge Pack

    CP05 - Behaviour that Challenges Policy and Procedure

    CP06 - Rehabilitation Policy and Procedure

    CP07 - Resuscitation Policy and Procedure

    CP08 - Review Assessment Policy and Procedure

    CP11 - Service User Care Planning Policy and Procedure

    CP13 - Supporting Safe Travel and Mobility Policy and Procedure

    CP14 - Specialist Needs Policy and Procedure

    CP15 - Weekly Continence Review

    CP16 - Wound Care Management Policy and Procedure

    CP22 - Cooperating with Other Providers Policy and Procedure

    CP23 - Bristol Stool Scale Recording Policy and Procedure

    CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP03 - Health Action Plan Policy and Procedure

    CP04 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

    CP21 - Continuity of Care Policy and Procedure

    CP27 - Resuscitation Policy and Procedure

    CP29 - Review Assessment Policy and Procedure

  • CC01 - Supporting Independence in Personal Care Policy and Procedure

    CC02 - Blood Spillage Policy and Procedure

    CC03 - Care Forms, Miscellaneous

    CC04 - Changes in Health State Policy and Procedure

    CC05 - Clinical Procedures Policy and Procedure

    CC08 - Promoting Independence with Continence Policy and Procedure

    CC09 - Daily Communication Meetings Policy and Procedure

    CC10 - De-escalation Policy and Procedure

    CC12 - Supporting with Eating and Drinking Policy and Procedure

    CC13 - Fluid Intake/Output and Positioning Chart

    CC14 - Food and Nutrition Policy and Procedure

    CC16 - GP and Visiting Professionals Policy and Procedure

    CC18 - Infection Control Policy and Procedure

    CC19 - Intermediate Care Policy and Procedure

    CC20 - Medical Emergency Policy and Procedure

    CC21 - Mobility Policy and Procedure

    CC22 - Moving and Handling Policy and Procedure

    CC23 - Sharps and Needlestick Policy and Procedure

    CC25 - Oxygen Use Policy and Procedure

    CC26 - Pain Management Policy and Procedure

    CC27 - PEG Policy and Procedure

    CC28 - Supporting Independence with Shopping Policy and Procedure

    CC30 - Pressure Sore Management Policy and Procedure

    CC31 - Service Users with Communication Difficulties Policy and Procedure

    CC35 - Falls Management Policy and Procedure

    CC40 - Dementia Policy and Procedure

    CC46 - Depression Policy and Procedure

    CC47 - Quarantine and Barrier Nursing Policy and Procedure

    CC60 - Anxiety Policy and Procedure

    CC62 - Grief and Loss Policy and Procedure

    CC63 - Suicide Prevention Policy and Procedure

    CC65 - Eating Disorders Policy and Procedure

    CC66 - Adults with Autism Policy and Procedure

    CC67 - Illegal Possession of Drugs on Premises Policy and Procedure

    CC72 - Immunisation Policy and Procedure

    CC73 - Management of Medical Devices Policy and Procedure

    CC74 - Supporting Independence with Holidays Policy and Procedure

    CC75 - Catheter Care Policy and Procedure

    CC102 - Nutrition Assessment Policy and Procedure

    CC78 - Choking Policy and Procedure

    CC86 - Clinical Waste Disposal Policy and Procedure

    CC87 - Diabetes Policy and Procedure

    CC85 - Double Handed Hoist Policy and Procedure

    CC89 - Heatwave Policy and Procedure

    CC91 - Verification and Certification of Death Policy and Procedure

    CC69 - Unexpected Death Policy and Procedure

    CC92 - Oral Care Policy and Procedure

    CC95 - Ligature Risk and Management Policy

    CR59 - Use of Bed Rails Policy and Procedure

    CC42 - Schizophrenia Policy and Procedure

    CC43 - Bi-Polar Disorder Policy and Procedure

    CC07 - Clinical Waste Disposal Policy and Procedure

    CC11 - Diabetes Policy and Procedure

    CC17 - GP and Visiting Professionals Policy and Procedure

    CC33 - Food and Nutrition Policy and Procedure

    CC34 - Infection Control Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CC41 - Dementia Policy and Procedure

    CC44 - Late and Missed Visits Policy and Procedure

    CC36 - De-escalation Policy and Procedure

    CC37 - Medical Emergency Policy and Procedure

    CC38 - Mobility Policy and Procedure

    CC39 - Oxygen Use Policy and Procedure

    CC45 - Personal Shopping Policy and Procedure

    CC50 - Care Forms: Care Plan Review

    CC49 - Sharps and Needlestick Policy and Procedure

    CC64 - Staff Food Provision Policy and Procedure

    CC71 - Double Up Home Care Policy and Procedure

    CC76 - Expected Death Policy and Procedure

    CC77 - Promoting Independence with Continence Policy and Procedure

    CC79 - Moving and Handling Policy and Procedure

    CC82 - PEG Policy and Procedure

    CC80 - Double Handed Hoists Policy and Procedure

    CC88 - Supporting Independence in Personal Care Policy and Procedure

    CC90 - Heatwave Policy and Procedure

    CC84 - Unexpected Death Policy and Procedure

    CC83 - Live-in Care Policy and Procedure

    CC93 - Oral Care Policy and Procedure

    CC97 - Immunisation Policy and Procedure

    CC100 - Choking Policy and Procedure

    CC101 - Blood Spillage Policy and Procedure

    CC99 - Falls Management Policy and Procedure

    CC96 - Pressure Sore Management Policy and Procedure

    CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure

    CR30 - Participation Policy and Procedure

    CC107 - Management of Medical Devices Policy and Procedure

    CR01 - Access to NHS Services Policy and Procedure

    CR02 - Advocacy Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR05 - Choice of Carer Gender Policy and Procedure

    CR06 - Choice Policy and Procedure

    CR07 - Confidentiality Policy and Procedure

    CR08 - Consent to Examination or Treatment Policy and Procedure

    CR09 - End of Life Care Planning Policy and Procedure

    CR10 - Deprivation of Liberty Safeguards Policy and Procedure

    CR11 - Mental Capacity Act 2005 Policy and Procedure

    CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    CR13 - Participation Policy and Procedure

    CR14 - Principles of Customer Care/Philosophy of Care Policy and Procedure

    CR15 - Privacy Policy and Procedure

    CR16 - Promotion of Recreational Activities Policy and Procedure

    CR17 - Restraint Policy and Procedure

    CR18 - Service User Communication with Organisation Policy and Procedure

    CR19 - Risk Taking Policy and Procedure

    CR20 - Sex and Sexuality Policy and Procedure

    CR28 - Staff Identification Policy and Procedure

    CR29 - Equality and Human Rights Policy and Procedure

    CR55 - Professional Relationships Policy and Procedure

    CR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    CR54 - Bereavement Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

    CR46 - Mental Capacity Act 2005 Policy and Procedure

    CR26 - Deprivation of Liberty Safeguards Policy and Procedure

    CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    CR33 - Confidentiality Policy and Procedure

    CR34 - Sex and Sexuality Policy and Procedure

    CR58 - Professional Boundaries Policy and Procedure

  • CM02 - Overarching Medication Policy and Procedure

    CM13 - Homely Remedies Policy and Procedure

    CM06 - Ordering and Receipt of Medication Policy and Procedure

    CM07 - Storage of Medication Policy and Procedure

    CM08 - Safe Disposal of Medication Policy and Procedure

    CM09 - Controlled Drugs Policy and Procedure

    CM10 - Other Routes of Medication Administration Policy and Procedure

    CM11 - Administration of Medicines Policy and Procedure

    CM12 - Recording the Administration of Medication Policy and Procedure

    CM14 - Training and Competency on Medications Policy and Procedure

    CM15 - Medication Errors and Near Misses Policy and Procedure

    CM16 - Auditing and Monitoring of Medication Policy and Procedure

    CM17 - Covert Medication Policy and Procedure

    CM18 - As Required and Variable Dose Medication Policy and Procedure

    CM20 - Medication Away from Home Policy and Procedure

    CM03 - Overarching Medication Policy and Procedure

    CM30 - Storage of Medication Policy and Procedure

    CM31 - Safe Disposal of Medication Policy and Procedure

    CM32 - Controlled Drugs Policy and Procedure

    CM33 - Other Routes of Medication Administration Policy and Procedure

    CM34 - Administration of Medicines Policy and Procedure

    CM35 - Recording the Administration of Medication Policy and Procedure

    CM36 - Over the Counter Medication Policy and Procedure

    CM37 - Training and Competency on Medications Policy and Procedure

    CM38 - Medication Errors and Near Misses Policy and Procedure

    CM39 - Auditing and Monitoring of Medication Policy and Procedure

    CM40 - Covert Medication Policy and Procedure

    CM41 - As Required and Variable Dose Medication Policy and Procedure

    CM42 - Medication Away from Home Policy and Procedure

    CM43 - Collection of Prescriptions Policy and Procedure

  • KC01 - Catering Communication and Action Policy and Procedure

    KC02 - Catering Policy and Procedure

    KC03 - Catering Stock Sheet

    KC04 - Catering Uniforms Policy and Procedure

    KC05 - Food Storage Temperatures Policy and Procedure

    KC06 - Kitchen Safety Checklist

    KC07 - Menu Choice Policy and Procedure

    KC08 - Supply of Service User’s Own Food Policy and Procedure

    KC10 - Food Allergens Policy and Procedure

    KC11 - Food Allergens Policy and Procedure

    KH01 - Catering Cleaning Schedule and Audit Policy and Procedure

    KH02 - Catering Hazard Analysis (HACCP) Policy and Procedure

    KH03 - Cross-Contamination between Care and Catering Policy and Procedure

    KH04 - Food Hygiene Policy and Procedure

    KH05 - Kitchen Cleaning Schedule

    KH06 - Personal Hygiene Policy and Procedure

    KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    SC01 - Additional Cleaning Duties

    SC02 - Cleaning Stock Sheet

    SC03 - Dilution of Chemicals Policy and Procedure

    SC04 - Housekeeping Communication and Action

    SC05 - Housekeeping Policy and Procedure

    SL01 - Dry Cleaning Record

    SL02 - Laundry Communication and Action

    SL03 - Laundry Policy and Procedure

    SL04 - Laundry Safety Checklist

    SL05 - Linen Stock Sheet

    MB01 - Accommodation Standards Policy and Procedure

    MB02 - Maintenance Communication and Action Policy and Procedure

    MB03 - Maintenance Policy and Procedure

    MB04 - Room Temperature Control Policy and Procedure

    MB05 - Security Policy and Procedure

    MB06 - Visiting Contractors Policy and Procedure

    MB07 - Window Security Policy and Procedure

    ME01 - Daily Maintenance Details and Timesheet

    ME02 - Legionella Policy and Procedure

    ME03 - Lifts and Hoists Policy and Procedure

    ME04 - Room Call Policy and Procedure

    ME05 - Service Equipment Maintenance Policy and Procedure

    ME06 - Water Temperature Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

    MR01 - Electrical Safety Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    MR03 - Fire Equipment Policy and Procedure

    MR05 - Lift Safety Policy and Procedure

    MR07 - CCTV Policy and Procedure

    MR10 - Fire Safety Policy and Procedure

    MR04 - Fire Safety Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    MR09 - CCTV Policy and Procedure

    MR08 - Fire Safety Policy and Procedure in Service Users' Homes

  • HS01 - Accident and Incident Reporting Policy and Procedure

    HS02 - Environmental Policy and Procedure

    HS03 - Flooding Policy and Procedure

    HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HS08 - Hazard Reporting Policy and Procedure

    HS09 - Display Screen Equipment Policy and Procedure

    HS10 - Workplace Environment Policy and Procedure

    HS04 - Hazard Reporting Policy and Procedure

    HS07 - Workplace Environment Policy and Procedure

    HR01 - Health & Safety Policy and Procedure

    HR03 - Risk Assessment Policy and Procedure

    HR05 - Door Access Restrictions Policy and Procedure

    HR02 - Health & Safety Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC04 - Changes to Contract Hours

    PC06 - Appearance Policy and Procedure

    PC07 - Staff Handbook

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Fixed-Term Workers Policy and Procedure

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PC17 - Appearance Policy and Procedure

    PC08 - Staff Handbook

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE06 - Disabled Workers Policy and Procedure

    PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    PJ01 - Job Description - Activities Coordinator

    PJ02 - Job Description - Administrator

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ09 - Job Description - Deputy Manager

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ17 - Job Description - Kitchen Assistant/Cleaner

    PJ19 - Job Description - Laundry

    PJ21 - Job Description - Maintenance/Handyperson

    PJ22 - Job Description - Painter and Decorator

    PJ23 - Job Description - Nominated Person

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PJ29 - Job Description - Senior Carer

    PJ32 - Person Specification - Carer

    PJ38 - Job Description - Apprentice Carer

    PJ40 - Job Description - Director of an Unlisted Company

    PJ41 - Job Description - Trustee

    PJ42 - Person Specification - Director or Trustee

    PJ43 - Job Description - Clinical Lead

    PJ33 - Job Description - Nominated Individual

    PJ35 - Job Description - Registered Manager

    PJ36 - Job Description - Registered Provider

    PJ37 - Job Description - Care Coordinator

    PJ34 - Job Description - Support Worker

    PM01 - First Aid Policy and Procedure

    PM02 - Management of Stress Policy and Procedure

    PM03 - Personnel Communication and Action

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM07 - Smoking at Work Policy and Procedure

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PM18 - Relationships at Work Policy and Procedure

    PM21 - Pool Car Policy and Procedure

    PM06 - Staff Attendance Record

    PM14 - Staff Rota Policy and Procedure

    PM15 - Smoking at Work Policy and Procedure

    PM20 - First Aid Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR22 - Director or Trustee's Development Appraisal Policy and Procedure

    PR03 - Standards of Conduct, Performance and Ethics Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR05 - Employee Termination Record Keeping Policy and Procedure

    PR06 - Health and Fitness Questionnaire

    PR07 - Induction Policy and Procedure

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR16 - Employment of Non UK Citizens Policy and Procedure

    PR17 - Manager’s Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR20 - Apprenticeship Agreement Policy and Procedure

    PR21 - Care Certificate Policy and Procedure

    PR23 - References Policy and Procedure

    PR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA02 - Administration Audit and Action Plan

    QA05 - General Management Protocol Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QQ17 - Management and Prevention of Violence at Work Policy and Procedure

    QC01 - Care Audit and Action Plan

    QC03 - Care Communication and Information Policy and Procedure

    QC04 - Care Management Protocol

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    QC07 - Key Worker Policy and Procedure

    QC08 - Care Plan Review

    QC12 - National Service Framework Policy and Procedure

    QC22 - Clinical Governance Policy and Procedure

    QC11 - Named Nurse Policy and Procedure

    QC02 - Care Audit and Action Plan

    QC09 - Support Plan Audit

    QC16 - Care Communication and Information Policy and Procedure

    QC18 - Continuity and Consistency of Care Policy and Procedure

    QC21 - Spot Checks Policy and Procedure

    QC10 - Support Plan Review

    QK01 - Catering Audit and Action Plan

    QK02 - Catering Management Protocol Policy and Procedure

    QH01 - Housekeeping Audit and Action Plan

    QH02 - Housekeeping Cleaning Schedule and Audit

    QH03 - Housekeeping Management Protocol

    QH04 - Laundry Cleaning Schedule and Audit

    QH05 - Room Cleaning Checklist

    QP02 - Personnel Audit Protocol

    QP03 - Personnel Audit and Action Plan

    QP04 - Staff Retention Policy and Procedure

    QM01 - Maintenance Audit and Action Plan

    QM02 - Maintenance Management Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ06 - Management and Prevention of Violence at Work Policy and Procedure

    QQ07 - Management Meetings Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

    QQ11 - Quality Meetings Policy and Procedure

    QQ12 - Service Users/Relatives Meetings Log - Care Home

    QQ14 - Impact Assessment of Policy Implementation Policy and Procedure

    QQ15 - Use of Hidden Cameras Policy and Procedure

    QQ08 - Management Meetings Policy and Procedure

    QQ13 - Quality and Quality Assurance Policy and Procedure

    QQ16 - Quality Review Policy and Procedure

    QQ18 - Use of Hidden Cameras Policy and Procedure

  • FKRC01 - Fundamental Standard 3: Caring - KLOE C1

    FKRC02 - Fundamental Standard 3: Caring - KLOE C2

    FKRC03 - Fundamental Standard 3: Caring - KLOE C3

    FQR3 - Key Question 3: CARING Policy and Procedure

    FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKRE01 - Fundamental Standard 2: Effective - KLOE E1

    FKRE02 - Fundamental Standard 2: Effective - KLOE E2

    FKRE03 - Fundamental Standard 2: Effective - KLOE E3

    FKRE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRE05 - Fundamental Standard 2: Effective - KLOE E5

    FQR2 - Key Question 2: EFFECTIVE Policy and Procedure

    FKRE06 - Fundamental Standard 2: Effective - KLOE E6

    FKRE07 - Fundamental Standard 2: Effective - KLOE E7

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FKCE05 - Fundamental Standard 2: Effective - KLOE E5

    FKCE06 - Fundamental Standard 2: Effective - KLOE E6

    FKCE07 - Fundamental Standard 2: Effective - KLOE E7

    FKRR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKRR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKRR03 - Fundamental Standard 4: Responsive - KLOE R3

    FQR4 - Key Question 4: RESPONSIVE Policy and Procedure

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKRS01 - Fundamental Standard 1: Safe - KLOE S1

    FKRS02 - Fundamental Standard 1: Safe - KLOE S2

    FKRS03 - Fundamental Standard 1: Safe - KLOE S3

    FKRS04 - Fundamental Standard 1: Safe - KLOE S4

    FKRS05 - Fundamental Standard 1: Safe - KLOE S5

    FQR1 - Key Question 1: SAFE Policy and Procedure

    FKRS06 - Fundamental Standard 1: Safe - KLOE S6

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FKCS06 - Fundamental Standard 1: Safe - KLOE S6

    FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FQR5 - Key Question 5: WELL-LED Policy and Procedure

    FKRW05 - Fundamental Standard 5: Well-led - KLOE W5

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKCW05 - Fundamental Standard 5: Well-led - KLOE W5

    FPR02 - CQC Fundamental Standards Policy and Procedure

    FPR03 - Leadership and Management Policy and Procedure

    FPR04 - Information Collection Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Information Collection Policy and Procedure

  • FSP01 - Stakeholder Surveys Policy and Procedure

    FSRS1 - Professional Advisors Survey - Safe

    FSRS2 - Service User and Advocate Survey - Safe

    FSRS3 - Staff Survey - Safe

    FSRS4 - Visitor Survey - Safe

    FSCS1 - Professional Advisors Survey - Safe

    FSCS2 - Service User and Advocates Survey - Safe

    FSCS3 - Staff Survey - Safe

    FSCS4 - Visitor Survey - Safe

    FSRE1 - Professional Advisors Survey - Effective

    FSRE2 - Service User and Advocate Survey - Effective

    FSRE3 - Staff Survey - Effective

    FSRE4 - Visitor Survey - Effective

    FSCE1 - Professional Advisors Survey - Effective

    FSCE2 - Service User and Advocates Survey - Effective

    FSCE3 - Staff Survey - Effective

    FSCE4 - Visitor Survey - Effective

    FSRC1 - Professional Advisors Survey - Caring

    FSRC2 - Service User and Advocate Survey - Caring

    FSRC3 - Staff Survey - Caring

    FSRC4 - Visitor Survey - Caring

    FSCC1 - Professional Advisors Survey - Caring

    FSCC2 - Service User and Advocates Survey - Caring

    FSCC3 - Staff Survey - Caring

    FSCC4 - Visitor Survey - Caring

    FSRR1 - Professional Advisors Survey - Responsive

    FSRR2 - Service User and Advocates Survey - Responsive

    FSRR3 - Staff Survey - Responsive

    FSRR4 - Visitor Survey - Responsive

    FSCR1 - Professional Advisors Survey - Responsive

    FSCR2 - Service User and Advocates Survey - Responsive

    FSCR3 - Staff Survey - Responsive

    FSCR4 - Visitor Survey - Responsive

    FSRW1 - Professional Advisors Survey - Well-led

    FSRW2 - Service User and Advocates Survey - Well-led

    FSRW3 - Staff Survey - Well-led

    FSRW4 - Visitor Survey - Well-led

    FSCW1 - Professional Advisors Survey - Well-led

    FSCW2 - Service User and Advocates Survey - Well-led

    FSCW3 - Staff Survey - Well-led

    FSCW4 - Visitor Survey - Well-led

  • MI01 - Mock Inspection Toolkit Introduction

    MIRS01 - Mock Inspection: Safe - KLOE S1

    MIRS02 - Mock Inspection: Safe - KLOE S2

    MIRS03 - Mock Inspection: Safe - KLOE S3

    MIRS04 - Mock Inspection: Safe - KLOE S4

    MIRS05 - Mock Inspection: Safe - KLOE S5

    MIRS06 - Mock Inspection: Safe - KLOE S6

    MICS01 - Mock Inspection: Safe - KLOE S1

    MICS02 - Mock Inspection: Safe - KLOE S2

    MICS03 - Mock Inspection: Safe - KLOE S3

    MICS04 - Mock Inspection: Safe - KLOE S4

    MICS05 - Mock Inspection: Safe - KLOE S5

    MICS06 - Mock Inspection: Safe - KLOE S6

    MIRC01 - Mock Inspection: Caring - KLOE C1

    MIRC02 - Mock Inspection: Caring - KLOE C2

    MIRC03 - Mock Inspection: Caring - KLOE C3

    MICC01 - Mock Inspection: Caring - KLOE C1

    MICC02 - Mock Inspection: Caring - KLOE C2

    MICC03 - Mock Inspection: Caring - KLOE C3

    MIRR01 - Mock Inspection: Responsive - KLOE R1

    MIRR02 - Mock Inspection: Responsive - KLOE R2

    MIRR03 - Mock Inspection: Responsive - KLOE R3

    MICR01 - Mock Inspection: Responsive - KLOE R1

    MICR02 - Mock Inspection: Responsive - KLOE R2

    MICR03 - Mock Inspection: Responsive - KLOE R3

    MIRW01 - Mock Inspection: Well-Led - KLOE W1

    MIRW02 - Mock Inspection: Well-Led - KLOE W2

    MIRW03 - Mock Inspection: Well-Led - KLOE W3

    MIRW04 - Mock Inspection: Well-Led - KLOE W4

    MIRW05 - Mock Inspection: Well-Led - KLOE W5

    MICW01 - Mock Inspection: Well-Led - KLOE W1

    MICW02 - Mock Inspection: Well-Led - KLOE W2

    MICW03 - Mock Inspection: Well-Led - KLOE W3

    MICW04 - Mock Inspection: Well-Led - KLOE W4

    MICW05 - Mock Inspection: Well-Led - KLOE W5

    MIER01 - Mock Inspection: Effective - KLOE E1

    MIER02 - Mock Inspection: Effective - KLOE E2

    MIER03 - Mock Inspection: Effective - KLOE E3

    MIER04 - Mock Inspection: Effective - KLOE E4

    MIER05 - Mock Inspection: Effective - KLOE E5

    MIER06 - Mock Inspection: Effective - KLOE E6

    MIER07 - Mock Inspection: Effective - KLOE E7

    MIEC01 - Mock Inspection: Effective - KLOE E1

    MIEC02 - Mock Inspection: Effective - KLOE E2

    MIEC03 - Mock Inspection: Effective - KLOE E3

    MIEC04 - Mock Inspection: Effective - KLOE E4

    MIEC05 - Mock Inspection: Effective - KLOE E5

    MIEC06 - Mock Inspection: Effective - KLOE E6

    MIEC07 - Mock Inspection: Effective - KLOE E7

Benefits of the Full QCS Management System

  1. Simple to use

    online interface for everyday use by all adult social care staff

  2. Up to 2,300 pages

    with 200+ easy to follow adult social care policies and procedures, available in Word and PDF

  3. Mock Inspection Toolkit

    Lets you thoroughly prepare your care home for CQC inspections

  4. Meets the 5 Key Questions & Key Lines of Enquiry

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for urgent care updates

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. Reading Lists

    Lets you thoroughly prepare your care home for CQC inspections

  9. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  10. Supports CQC Registration

    Get over the first hurdle of The Care Act 2014

  11. Fully customised paperwork

    As required by the CQC documents are specific to your organisation and not generic

  12. Continuing Professional Development

    Supports staff training and CPD

  13. Risk Assessments

    for operational usage updated in line with any changes to adult social care regulations every month

Saves Time

How long would it take you to create and update 2300+ pages of guidance?

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A Compliance and Care Management System Designed for Care Managers

The QCS Full Care Management System is a comprehensive solution for achieving Care Quality Commission (CQC) compliance and is fully updated for the new CQC Fundamental Standards . This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.

Key system policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. The system offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.

The QCS compliance management system prevents the need to spend hours researching complex areas of CQC compliance, practice and law such as the Care Act 2014 and Health and Social Care Act 2008 (and it’s recent amendments). Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting CQC compliance you are able to concentrate on delivering excellent care.

The quality care systems from QCS are an essential tool in achieving CQC care home standards. We strive to provide these quality management systems to organisations nationally to help maintain and develop the standards of care required.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

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    Great service and support. Highly recommend. Lauren

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    Amazing service 100% support very friendly the support I’ve recieved from Kate today was so helpful I felt a ease with her . Karen

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

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£1995.00 £166.25
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Latest Expert Opinions

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Care Inspectorate announce The Quality Framework

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  The draft framework was released earlier this year, after a consultation and further trials involving 50 care homes, the final...

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Person – Centred Care in 5 Minutes!

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Occupational Therapist

  When someone has Dementia, it is all too easy to just see the illness and forget about the person they...

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