Policies and Procedures for Care & Nursing Homes

Full Care Management System

Supports your CQC Compliance under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2015
Policies & Procedures are fully customised to you as required by the CQC
Save Time — How long would it take you to create and update 2300+ pages of guidance?

Start FREE Trial No Credit Card Required Pricing Easy Monthly Payment

Our software and paper based Care Management Systems and CQC compliance tools have been designed with the busy care manager in mind - we put all of your CQC policies and procedures at your fingertips.

Our expert contributors have organised the system as modules and the system is supplied with all the necessary core policies to help you meet your CQC targets.

Simple to use online interface for everyday use by all adult social care staff

Dashboard
Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.
Start Free Trial
System Details
Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!
Start Free Trial
Search Function
It’s easy to find the policy you’re looking for using our Find a Document Box
Start Free Trial
Policy Centre
Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.
Start Free Trial
Custom Upload
Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.
Start Free Trial
Manage Staff
You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
Start Free Trial
Mock Inspection Toolkit
You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
Start Free Trial
Access Right
Grant permission for a user to access documentation or restrict access to content for certain members of staff.
Start Free Trial

Policies and procedures included in Full Care Management System package

Simply choose the category:

AB01 - Archiving, Disposal and Storing of Records Policy and Procedure
AB02 - Business Continuity Policy and Procedure
AB03 - Business Expenses Policy and Procedure
AB07 - Computer, Email and Internet Usage Policy and Procedure
AB04 - Business Gifts Policy and Procedure
AB05 - Business Plan
AB08 - Financial Administration Policy and Procedure
AB09 - Policy Management and Usage Policy and Procedure
AB10 - Record Keeping Policy and Procedure
AB11 - Service User Register
AB12 - Service Users Administration File Policy and Procedure
AB14 - Stock Control Policy and Procedure
AB15 - Tender Information Policy and Procedure
AB18 - Anti-Bribery Policy and Procedure
AB24 - Adverse Weather Policy and Procedure
AB25 - Vehicle Insurance Policy and Procedure
AB26 - Social Networking Policy and Procedure
AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure
AB16 - Register of Other Interests
AB06 - Business Plan
AB13 - Staff Supply Agreement
AB17 - Service Users Administration File Policy and Procedure
AB19 - Record Keeping Policy and Procedure
AB27 - Adverse Weather Conditions Policy and Procedure
AC01 - Access to Information Policy and Procedure
AC02 - Administration Communication and Action
AC03 - Communication Policy and Procedure
AC05 - Covering Letter – Handbook Issue and Key Worker
AC06 - Daily Communication Meetings Policy and Procedure
AC07 - Emergency Communication Policy and Procedure
AC08 - Information Pack Policy and Procedure
AC10 - Monitoring of Business Communications Policy and Procedure
AC11 - Registration Authority Notification Policy and Procedure
AC12 - Monitoring of Business Performance Policy and Procedure
AC13 - Suggested Letter to Families pre-RDB Accreditation - New Clients
AC17 - Data Security Breach Policy and Procedure
AC18 - Business Mobile Phone Use Policy and Procedure
AC16 - Registration Authority Notification Policy and Procedure
AC04 - Communication Policy and Procedure
AC09 - Information Pack Policy and Procedure
AC15 - Covering Letter – Handbook Issue and Key Worker
AC14 - Monitoring of Business Performance Policy and Procedure
AC19 - Business Mobile Phone Use Policy and Procedure
AF01 - Banking Record
AF02 - Purchasing Policy and Procedure
AF03 - Receipt of Delivered Goods Policy and Procedure
AF04 - Statement of Account Policy and Procedure
AF05 - Service User’s Finances Policy and Procedure
AF06 - Purchasing Policy and Procedure
AF08 - Receipt of Delivered Goods Policy and Procedure
AF07 - Service User’s Finances Policy and Procedure
AR01 - Child Protection Policy and Procedure
AR03 - Home Closure Policy and Procedure
AR04 - Missing Client Policy and Procedure
AR05 - Photographs Policy and Procedure
AR07 - Smoking Policy and Procedure
AR08 - Service User Contract
AR13 - Service User’s Daycare Contract
AR14 - Service User Guide
AR17 - Service Users’ Handbook
AR21 - Statement of Purpose
AR25 - Visitors Policy and Procedure
AR26 - Volunteers Policy and Procedure
AR27 - Witnessing of Documents Policy and Procedure
AR28 - Residency Agreement (Scotland)
AR06 - Refusal to Hold Records Policy and Procedure
AR30 - Hate Crime Policy and Procedure
AR32 - Pets Policy and Procedure
AR33 - Termination of Service User's Residency Contract Policy and Procedure
AR36 - Consumption of Alcohol Policy and Procedure
AR37 - Contract Cancellation Terms Policy and Procedure
AR38 - Duty of Candour Policy and Procedure
AR39 - CQC Ratings Display Policy and Procedure
AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure
AR10 - Service User Contract
AR16 - Service User Guide
AR19 - Service Users' Handbook
AR23 - Statement of Purpose
AR29 - Smoking Policy and Procedure
AR34 - Termination of Service User's Service Contract Policy and Procedure
AR35 - Missing Client Policy and Procedure
AR40 - CQC Ratings Display Policy and Procedure
AR02 - HMO Regulations Policy and Procedure
AR11 - Service User Contract
AR12 - Service User Guide
AR20 - Service Users Handbook
AR24 - Statement of Purpose
- Admission Risk Assessment
- Risk Assessment & Care Planning
CA11 - Pre-Admission Assessment and Care Planning Pack
CA13 - Pre-Admission and Admission Policy and Procedure
CA17 - Hospital Discharge Policy and Procedure
CA04 - Admission Pack A - Pre-Admission
CA09 - Admission Pack B - Admission and Care Planning
CA03 - Support Planning Pack A - Service Commencement
CA08 - Service Start Pack B - Support Plan
CA05 - Support Planning Pack A - Service Commencement
CA10 - Service Start Pack B - Support Plan
CP01 - Care and Daily Living Policy and Procedure
CP02 - Discharge Pack
CP04 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
CP05 - Challenging Behaviour Policy and Procedure
CP06 - Rehabilitation Policy and Procedure
CP07 - Resuscitation Policy and Procedure
CP08 - Review Assessment Policy and Procedure
CP09 - Review of Care/Support Policy and Procedure
CP10 - Service User Care Planning Notes
CP11 - Service User Care Planning Policy and Procedure
CP13 - Supporting Safe Travel and Mobility Policy and Procedure
CP14 - Specialist Needs Policy and Procedure
CP15 - Weekly Continence Review
CP16 - Wound Care Management Policy and Procedure
CP22 - Cooperating with Other Providers Policy and Procedure
CP23 - Bristol Stool Scale Recording Policy and Procedure
CP03 - Health Action Plan Policy and Procedure
CP19 - Service User Care Planning Notes
CP20 - Service User Care Planning Policy and Procedure
CP21 - Continuity of Care Policy and Procedure
- Care Practice
- Rights & Abuse
CC01 - Supporting Independence in Personal Care Policy and Procedure
CC02 - Blood Spillage Policy and Procedure
CC03 - Care Forms, Miscellaneous
CC04 - Changes in Health State Policy and Procedure
CC05 - Clinical Procedures Policy and Procedure
CC08 - Promoting Independence with Continence Policy and Procedure
CC09 - Daily Communication Meetings Policy and Procedure
CC10 - De-escalation Policy and Procedure
CC12 - Feeding Policy and Procedure
CC13 - Fluid Intake/Output and Positioning Chart
CC14 - Food and Nutrition Policy and Procedure
CC15 - The Geriatric Depression Scale
CC16 - GP and Visiting Professionals Policy and Procedure
CC18 - Infection Control Policy and Procedure
CC19 - Intermediate Care Policy and Procedure
CC20 - Medical Emergency Policy and Procedure
CC21 - Mobility Policy and Procedure
CC22 - Moving and Handling Policy and Procedure
CC23 - Sharps and Needlestick Policy and Procedure
CC24 - Nutrition Policy and Procedure
CC25 - Oxygen Use Policy and Procedure
CC26 - Pain Management Policy and Procedure
CC27 - PEG Policy and Procedure
CC28 - Supporting Independence with Shopping Policy and Procedure
CC29 - Position and Turns Chart
CC30 - Pressure Sore Management Policy and Procedure
CC31 - Service Users with Communication Difficulties Policy and Procedure
CC35 - Falls Management Policy and Procedure
CC40 - Dementia Policy and Procedure
CC46 - Depression Policy and Procedure
CC47 - Quarantine and Barrier Nursing Policy and Procedure
CC60 - Anxiety Policy and Procedure
CC62 - Grief and Loss Policy and Procedure
CC63 - Suicide Prevention Policy and Procedure
CC65 - Eating Disorders Policy and Procedure
CC67 - Illegal Possession of Drugs on Premises Policy and Procedure
CC70 - Double Up Home Care Policy and Procedure
CC72 - Immunisation Policy and Procedure
CC73 - Management of Medical Devices Policy and Procedure
CC74 - Supporting Independence with Holidays Policy and Procedure
CC75 - Catheter Care Policy and Procedure
CC76 - Verification and Certification of Death Policy and Procedure
CC78 - Choking Policy and Procedure
CC86 - Clinical Waste Disposal Policy and Procedure
CC87 - Diabetes Policy and Procedure
CC06 - Clinical Procedures Policy and Procedure
CC33 - Food and Nutrition Policy and Procedure
CC66 - Adults with Autism Policy and Procedure
CC42 - Schizophrenia Policy and Procedure
CC43 - Bi-Polar Disorder Policy and Procedure
CC07 - Clinical Waste Disposal Policy and Procedure
CC17 - GP and Visiting Professionals Policy and Procedure
CC34 - Infection Control Policy and Procedure
CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure
CC41 - Dementia Policy and Procedure
CC44 - Late and Missed Visits Policy and Procedure
CC36 - De-escalation Policy and Procedure
CC37 - Medical Emergency Policy and Procedure
CC38 - Mobility Policy and Procedure
CC39 - Oxygen Use Policy and Procedure
CC45 - Personal Shopping Policy and Procedure
CC48 - Quarantine and Barrier Nursing Policy and Procedure
CC49 - Sharps and Needlestick Policy and Procedure
CC64 - Staff Food Provision Policy and Procedure
CC68 - Unable to Gain Access Policy and Procedure
CC71 - Double Up Home Care Policy and Procedure
CC77 - Promoting Independence with Continence Policy and Procedure
CC79 - Moving and Handling Policy and Procedure
CC82 - PEG Policy and Procedure
CC80 - Double Handed Hoists Policy and Procedure
CR01 - Access to NHS Services Policy and Procedure
CR02 - Advocacy Policy and Procedure
CR03 - Safeguarding Policy and Procedure
CR05 - Choice of Carer Gender Policy and Procedure
CR06 - Choice Policy and Procedure
CR07 - Confidentiality Policy and Procedure
CR08 - Consent to Examination or Treatment Policy and Procedure
CR09 - End of Life Care Planning Policy and Procedure
CR10 - Deprivation of Liberty Safeguards Policy and Procedure
CR11 - Mental Capacity Act 2005 Policy and Procedure
CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure
CR13 - Participation Policy and Procedure
CR14 - Principles of customer care / philosophy of care
CR15 - Privacy Policy and Procedure
CR16 - Promotion of Recreational Activities Policy and Procedure
CR17 - Restraint Policy and Procedure
CR18 - Service User Communication with Organisation Policy and Procedure
CR19 - Risk Taking Policy and Procedure
CR20 - Sex and Sexuality Policy and Procedure
CR29 - Human Rights Policy and Procedure
CR30 - The Mental Health (Care and Treatment) (Scotland) Act 2003
CR55 - Professional Relationships Policy and Procedure
CR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure
CR04 - Safeguarding Policy and Procedure
CR31 - Sex and Sexuality Policy and Procedure-Learning Disability
CR54 - Bereavement Policy and Procedure
CR32 - Sex and Sexuality Policy and Procedure
CR21 - Choice Policy and Procedure
CR22 - Consent to Examination or Treatment Policy and Procedure
CR23 - End of Life Care Planning Policy and Procedure
CR24 - Privacy Policy and Procedure
CR25 - Promotion of Recreational Activities Policy and Procedure
CR27 - Service User Communication with Organisation Policy and Procedure
CR28 - Staff Identification Policy and Procedure
CR46 - Mental Capacity Act 2005 Policy and Procedure
CR26 - Deprivation of Liberty Safeguards Policy and Procedure
CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure
CR33 - Confidentiality Policy and Procedure
- Medications Management
CM02 - Overarching Medication Policy and Procedure
CM13 - Homely Remedies Policy and Procedure
CM06 - Ordering and Receipt of Medication Policy and Procedure
CM07 - Storage of Medication Policy and Procedure
CM08 - Safe Disposal of Medication Policy and Procedure
CM09 - Controlled Drugs Policy and Procedure
CM10 - Other Routes of Medication Administration Policy and Procedure
CM11 - Administration of Medicines Policy and Procedure
CM12 - Recording the Administration of Medication Policy and Procedure
CM14 - Training and Competency on Medications Policy and Procedure
CM15 - Medication Errors and Near Misses Policy and Procedure
CM16 - Auditing and Monitoring of Medication Policy and Procedure
CM17 - Covert Medication Policy and Procedure
CM18 - As Required and Variable Dose Medication
CM20 - Medication Away from Home Policy and Procedure
CM03 - Overarching Medication Policy and Procedure
CM03L - Medications Policy and Procedure (Legacy Document)
CM30 - Storage of Medication Policy and Procedure
CM31 - Safe Disposal of Medication Policy and Procedure
CM32 - Controlled Drugs Policy and Procedure
CM33 - Other Routes of Medication Administration Policy and Procedure
KC01 - Catering Communication and Action
KC02 - Catering Policy and Procedure
KC03 - Catering Stock Sheet
KC04 - Catering Uniforms Policy and Procedure
KC05 - Food Storage Temperatures Policy and Procedure
KC06 - Kitchen Safety Checklist
KC07 - Menu Choice Policy and Procedure
KC08 - Supply of Service User’s Own Food Policy and Procedure
KC10 - Food Allergens Policy and Procedure
KC09 - Menu Choice Policy and Procedure
KC11 - Food Allergens Policy and Procedure
KH01 - Catering Cleaning Schedule and Audit
KH02 - Catering Hazard Analysis (HACCP) Policy and Procedure
KH03 - Cross Contamination between Care and Catering Policy and Procedure
KH04 - Food Hygiene Policy and Procedure
KH05 - Kitchen Cleaning Schedule
KH06 - Personal Hygiene Policy and Procedure
KH10 - Food Hygiene Policy and Procedure
KH07 - Cross Contamination between Care and Food Preparation Policy and Procedure
KH08 - Food Hygiene Policy and Procedure
KH09 - Personal Hygiene Policy and Procedure
SC01 - Additional Cleaning Duties
SC02 - Cleaning Stock Sheet
SC03 - Dilution of Chemicals Policy and Procedure
SC04 - Housekeeping Communication and Action
SC05 - Housekeeping Policy and Procedure
SL01 - Dry Cleaning Record
SL02 - Laundry Communication and Action
SL03 - Laundry Policy and Procedure
SL04 - Laundry Safety Checklist
SL05 - Linen Stock Sheet
MB01 - Accommodation Standards Policy and Procedure
MB02 - Maintenance Communication and Action
MB03 - Maintenance Policy and Procedure
MB04 - Room Temperature Control Policy and Procedure
MB05 - Security Policy and Procedure
MB06 - Visiting Contractors Policy and Procedure
MB07 - Window Security Policy and Procedure
MB08 - Maintenance Communication and Action
ME01 - Daily Maintenance Details and Timesheet
ME02 - Legionella Policy and Procedure
ME03 - Lifts and Hoists Policy and Procedure
ME04 - Room Call Policy and Procedure
ME05 - Service Equipment Maintenance Policy and Procedure
ME06 - Water Temperature Policy and Procedure
ME08 - Lifts and Hoists Policy and Procedure
MR01 - Electrical Safety Policy and Procedure
MR02 - Fire Alarm Response Policy and Procedure
MR03 - Fire Equipment Policy and Procedure
MR04 - Fire Safety Policy and Procedure
MR05 - Lift Safety Policy and Procedure
MR07 - CCTV Policy and Procedure
MR06 - Electrical Safety Policy and Procedure
- Health & Safety
- Risk Assessment
HS01 - Accident and Incident Reporting Policy and Procedure
HS02 - Environmental Policy and Procedure
HS03 - Flooding Policy and Procedure
HS05 - Health and Safety Training Policy and Procedure
HS06 - Serious Incident Notification Policy and Procedure
HS07 - Workplace Environment Policy and Procedure
HS08 - Hazard Reporting Policy and Procedure
HS09 - Display Screen Equipment Policy and Procedure
HS04 - Hazard Reporting Policy and Procedure
HR01 - Health & Safety Policy and Procedure
HR03 - Risk Assessment Policy and Procedure
HR04 - Safer Places Policy and Procedure
HR05 - Door Access Restrictions Policy and Procedure
HR02 - Health & Safety Policy and Procedure
PA01 - Adoption Policy and Procedure
PA02 - Annual Holiday Policy and Procedure
PA04 - Maternity Leave Policy and Procedure
PA05 - Paternity Policy and Procedure
PA06 - Public Holidays Policy and Procedure
PA07 - Sickness Absence Policy and Procedure
PA08 - Statutory Time Off Policy and Procedure
PA09 - Unable To Attend Workplace Policy and Procedure
PA10 - Shared Parental Leave Policy and Procedure
PA13 - Compassionate Leave Policy and Procedure
PA12 - Parental Leave Policy and Procedure
PC01 - Agency Staff Policy and Procedure
PC02 - Casual (“Bank”) Workers Policy and Procedure
PC04 - Changes to Contract Hours
PC05 - Covering letter – issue of employee’s handbook
PC06 - Appearance Policy and Procedure
PC07 - Employee Handbook
PC09 - Minimum Wage Policy and Procedure
PC10 - Notice Periods Policy and Procedure
PC11 - Part-Time Employees Policy and Procedure
PC12 - Staff Loans and Advances Policy and Procedure
PC13 - Statement of Main Terms and Conditions of Employment – Variation
PC14 - Temporary Workers Policy and Procedure
PC16 - Self Employment and Zero Hours Contracts Policy and Procedure
PC17 - Appearance Policy and Procedure
PC08 - Employee Handbook
PC15 - Temporary Workers Policy and Procedure
PE01 - Harassment Policy and Procedure
PE02 - Flexible Working Policy and Procedure
PE03 - Equality and Diversity Policy and Procedure
PE04 - Family Leave Policy and Procedure
PE05 - Anti-Bullying Policy and Procedure
PE06 - Disabled Workers Policy and Procedure
PE07 - Anti-Slavery and Human Trafficking Policy and Procedure
PE08 - Gender Pay Reporting Policy and Procedure
PJ01 - Job Description - Activities Coordinator
PJ02 - Job Description - Administrator
PJ04 - Job Description - Carer
PJ07 - Job Description - Chef/Cook
PJ09 - Job Description - Deputy Manager
PJ12 - Job Description - Domestic/Cleaner
PJ16 - Job Description - Housekeeper
PJ17 - Job Description - Kitchen Assistant/Cleaner
PJ19 - Job Description - Laundry
PJ21 - Job Description - Maintenance/Handyperson
PJ22 - Job Description - Painter and Decorator
PJ23 - Job Description - Nominated Person
PJ24 - Job Description - Registered Manager
PJ26 - Job Description - Registered Nurse
PJ28 - Job Description - Registered Provider
PJ29 - Job Description - Senior Carer
PJ32 - Person Specification - Carer
PJ38 - Job Description - Apprentice Carer
PJ40 - Job Description - Director of an Unlisted Company
PJ41 - Job Description - Trustee
PJ42 - Person Specification - Director or Trustee
PJ43 - Job Description - Clinical Lead
PJ33 - Job Description - Nominated Individual
PJ35 - Job Description - Registered Manager
PJ36 - Job Description - Registered Provider
PJ37 - Job Description - Care Coordinator
PJ34 - Job Description - Support Worker
PM01 - First Aid Policy and Procedure
PM02 - Management of Stress Policy and Procedure
PM03 - Personnel Communication and Action
PM04 - Redundancy Policy and Procedure
PM05 - Retirement Policy and Procedure
PM07 - Smoking at Work Policy and Procedure
PM08 - Staff Levels Policy and Procedure
PM09 - Staff Rota Policy and Procedure
PM10 - Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure Information Policy and Procedure
PM11 - Whistleblowing Policy and Procedure
PM12 - Lone Working Policy and Procedure
PM13 - Working Time Regulations Policy and Procedure
PM17 - On-Call Policy and Procedure
PM06 - Staff attendance record
PM14 - Staff Rota Policy and Procedure
PM15 - Smoking at Work Policy and Procedure
PP01 - Absenteeism Policy and Procedure
PP02 - Alcohol and Drugs Policy and Procedure
PP03 - Discipline Policy and Procedure
PP04 - Grievances Policy and Procedure
PP05 - Moonlighting Policy and Procedure
PP06 - Obtaining Medical Reports Policy and Procedure
PP07 - Capability Policy and Procedure
PP08 - Supervision Policy and Procedure
PR22 - Director or Trustee's Development Appraisal Policy and Procedure
PR03 - Standards of Conduct, Performance and Ethics
PR04 - DBS/Disclosure Policy and Procedure
PR05 - Employee Termination Record Keeping Policy and Procedure
PR06 - Health and Fitness Questionnaire
PR08 - Recruitment of Ex-Offenders Policy and Procedure
PR09 - Recruitment Pack – Recruit Specification
PR10 - Recruitment Pack – Individual Applicant Pack
PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure
PR12 - Recruitment Policy and Procedure
PR13 - Training Event Attendance Record
PR14 - Training Policy and Procedure
PR01 - Development Appraisal Policy and Procedure
PR16 - Employment of Non UK Citizens Policy and Procedure
PR17 - Manager’s Development Appraisal Policy and Procedure
PR18 - Employment of Young Persons Policy and Procedure
PR20 - Apprenticeship Agreement Policy and Procedure
PR21 - Care Certificate Policy and Procedure
PR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure
PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure
QA01 - Administration Management Protocol
QA02 - Administration Audit and Action Plan
QA03 - Document Publication Policy and Procedure
QA04 - Document Version Control Policy and Procedure
QA05 - General Management Protocol Policy and Procedure
QA06 - General Management Protocol Policy and Procedure
QC01 - Care Audit and Action Plan
QC03 - Care Communication and Information Policy and Procedure
QC04 - Care Management Protocol
QC05 - Fair Access, Diversity and Inclusion Policy and Procedure
QC07 - Key Worker Policy and Procedure
QC08 - Care Plan Review
QC11 - Named Nurse Policy and Procedure
QC12 - National Service Framework Policy and Procedure
QC22 - Clinical Governance Policy and Procedure
QC02 - Care Audit and Action Plan
QC09 - Support Plan Audit
QC16 - Care Communication and Information Policy and Procedure
QC18 - Key Worker Policy and Procedure
QC21 - Spot Checks Policy and Procedure
QC10 - Support Plan Review
QK01 - Catering Audit and Action Plan
QK02 - Catering Management Protocol
QH01 - Housekeeping Audit and Action Plan
QH02 - Housekeeping Cleaning Schedule and Audit
QH03 - Housekeeping Management Protocol
QH04 - Laundry Cleaning Schedule and Audit
QH05 - Room Cleaning Checklist
QP02 - Personnel Audit Protocol
QP03 - Personnel Audit and Action Plan
QP04 - Staff Retention Policy and Procedure
QM01 - Maintenance Audit and Action Plan
QM02 - Maintenance Management Protocol
QQ01 - Action Planning Policy and Procedure
QQ02 - Auditing Policy and Procedure
QQ03 - Complaints, Suggestions and Compliments Policy and Procedure
QQ06 - Management and Prevention of Violence at Work Policy and Procedure
QQ07 - Management Meetings Policy and Procedure
QQ10 - Quality and Quality Assurance Policy and Procedure
QQ11 - Quality Meetings Policy and Procedure
QQ12 - Service Users/Relatives Meetings Log - Care Home
QQ14 - Impact Assessment of Policy Implementation Policy and Procedure
QQ15 - Use of Hidden Cameras Policy and Procedure
QQ08 - Management Meetings Policy and Procedure
QQ13 - Quality and Quality Assurance Policy and Procedure
QQ16 - Quality Review Policy and Procedure
FKRC01 - Fundamental Standard 3: Caring - KLOE C1
FKRC02 - Fundamental Standard 3: Caring - KLOE C2
FKRC03 - Fundamental Standard 3: Caring - KLOE C3
FKRC04 - Fundamental Standard 3: Caring - KLOE C4
FQR3 - Key Question 3: CARING Policy and Procedure
FKCC01 - Fundamental Standard 3: Caring - KLOE C1
FKCC02 - Fundamental Standard 3: Caring - KLOE C2
FKCC03 - Fundamental Standard 3: Caring - KLOE C3
FKCC04 - Fundamental Standard 3: Caring - KLOE C4
FQC3 - Key Question 3: CARING Policy and Procedure
FKRE01 - Fundamental Standard 2: Effective - KLOE E1
FKRE02 - Fundamental Standard 2: Effective - KLOE E2
FKRE03 - Fundamental Standard 2: Effective - KLOE E3
FKRE04 - Fundamental Standard 2: Effective - KLOE E4
FKRE05 - Fundamental Standard 2: Effective - KLOE E5
FQR2 - Key Question 2: EFFECTIVE Policy and Procedure
FKCE01 - Fundamental Standard 2: Effective - KLOE E1
FKCE02 - Fundamental Standard 2: Effective - KLOE E2
FKCE03 - Fundamental Standard 2: Effective - KLOE E3
FKCE04 - Fundamental Standard 2: Effective - KLOE E4
FQC2 - Key Question 2: EFFECTIVE Policy and Procedure
FKRR01 - Fundamental Standard 4: Responsive - KLOE R1
FKRR02 - Fundamental Standard 4: Responsive - KLOE R2
FKRR03 - Fundamental Standard 4: Responsive - KLOE R3
FQR4 - Key Question 4: RESPONSIVE Policy and Procedure
FKCR01 - Fundamental Standard 4: Responsive - KLOE R1
FKCR02 - Fundamental Standard 4: Responsive - KLOE R2
FKCR03 - Fundamental Standard 4: Responsive - KLOE R3
FQC4 - Key Question 4: RESPONSIVE Policy and Procedure
FKRS01 - Fundamental Standard 1: Safe - KLOE S1
FKRS02 - Fundamental Standard 1: Safe - KLOE S2
FKRS03 - Fundamental Standard 1: Safe - KLOE S3
FKRS04 - Fundamental Standard 1: Safe - KLOE S4
FKRS05 - Fundamental Standard 1: Safe - KLOE S5
FQR1 - Key Question 1: SAFE Policy and Procedure
FKCS01 - Fundamental Standard 1: Safe - KLOE S1
FKCS02 - Fundamental Standard 1: Safe - KLOE S2
FKCS03 - Fundamental Standard 1: Safe - KLOE S3
FKCS04 - Fundamental Standard 1: Safe - KLOE S4
FKCS05 - Fundamental Standard 1: Safe - KLOE S5
FQC1 - Key Question 1: SAFE Policy and Procedure
FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1
FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2
FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3
FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4
FQR5 - Key Question 5: WELL-LED Policy and Procedure
FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1
FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2
FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3
FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4
FQC5 - Key Question 5: WELL-LED Policy and Procedure
FPR02 - CQC Fundamental Standards Policy and Procedure
FPR01 - Conversion Table - CQC Essential Standards of Quality and Safety Outcomes to CQC Fundamental Standards
FPR03 - Leadership and Management Policy and Procedure
FPR04 - Provider Information Return Policy and Procedure
FPC02 - CQC Fundamental Standards Policy and Procedure
FPC03 - Leadership and Management Policy and Procedure
FPC01 - Conversion Table - CQC Essential Standards of Quality and Safety Outcomes to CQC Fundamental Standards
FPC04 - Provider Information Return Policy and Procedure
FSP01 - Stakeholder Surveys Policy and Procedure
FSRS1 - Professional Advisors Survey - Safe
FSRS2 - Service User and Advocate Survey - Safe
FSRS3 - Staff Survey - Safe
FSRS4 - Visitor Survey - Safe
FSCS1 - Professional Advisors Survey - Safe
FSCS2 - Service User and Advocates Survey - Safe
FSCS3 - Staff Survey - Safe
FSCS4 - Visitor Survey - Safe
FSRE1 - Professional Advisors Survey - Effective
FSRE2 - Service User and Advocate Survey - Effective
FSRE3 - Staff Survey - Effective
FSRE4 - Visitor Survey - Effective
FSCE1 - Professional Advisors Survey - Effective
FSCE2 - Service User and Advocates Survey - Effective
FSCE3 - Staff Survey - Effective
FSCE4 - Visitor Survey - Effective
FSRC1 - Professional Advisors Survey - Caring
FSRC2 - Service User and Advocate Survey - Caring
FSRC3 - Staff Survey - Caring
FSRC4 - Visitor Survey - Caring
FSCC1 - Professional Advisors Survey - Caring
FSCC2 - Service User and Advocates Survey - Caring
FSCC3 - Staff Survey - Caring
FSCC4 - Visitor Survey - Caring
FSRR1 - Professional Advisors Survey - Responsive
FSRR2 - Service User and Advocates Survey - Responsive
FSRR3 - Staff Survey - Responsive
FSRR4 - Visitor Survey - Responsive
FSCR1 - Professional Advisors Survey - Responsive
FSCR2 - Service User and Advocates Survey - Responsive
FSCR3 - Staff Survey - Responsive
FSCR4 - Visitor Survey - Responsive
FSRW1 - Professional Advisors Survey - Well-led
FSRW2 - Service User and Advocates Survey - Well-led
FSRW3 - Staff Survey - Well-led
FSRW4 - Visitor Survey - Well-led
FSCW1 - Professional Advisors Survey - Well-led
FSCW2 - Service User and Advocates Survey - Well-led
FSCW3 - Staff Survey - Well-led
FSCW4 - Visitor Survey - Well-led
MI01 - Mock Inspection Toolkit Introduction
MIRS01 - Mock Inspection: Safe - KLOE S1
MIRS02 - Mock Inspection: Safe - KLOE S2
MIRS03 - Mock Inspection: Safe - KLOE S3
MIRS04 - Mock Inspection: Safe - KLOE S4
MIRS05 - Mock Inspection: Safe - KLOE S5
MICS01 - Mock Inspection: Safe - KLOE S1
MICS02 - Mock Inspection: Safe - KLOE S2
MICS03 - Mock Inspection: Safe - KLOE S3
MICS04 - Mock Inspection: Safe - KLOE S4
MICS05 - Mock Inspection: Safe - KLOE S5
MIRC01 - Mock Inspection: Caring - KLOE C1
MIRC02 - Mock Inspection: Caring - KLOE C2
MIRC03 - Mock Inspection: Caring - KLOE C3
MIRC04 - Mock Inspection: Caring - KLOE C4
MICC01 - Mock Inspection: Caring - KLOE C1
MICC02 - Mock Inspection: Caring - KLOE C2
MICC03 - Mock Inspection: Caring - KLOE C3
MICC04 - Mock Inspection: Caring - KLOE C4
MIRR01 - Mock Inspection: Responsive - KLOE R1
MIRR02 - Mock Inspection: Responsive - KLOE R2
MIRR03 - Mock Inspection: Responsive - KLOE R3
MICR01 - Mock Inspection: Responsive - KLOE R1
MICR02 - Mock Inspection: Responsive - KLOE R2
MICR03 - Mock Inspection: Responsive - KLOE R3
MIRW01 - Mock Inspection: Well-Led - KLOE W1
MIRW02 - Mock Inspection: Well-Led - KLOE W2
MIRW03 - Mock Inspection: Well-Led - KLOE W3
MIRW04 - Mock Inspection: Well-Led - KLOE W4
MICW01 - Mock Inspection: Well-Led - KLOE W1
MICW02 - Mock Inspection: Well-Led - KLOE W2
MICW03 - Mock Inspection: Well-Led - KLOE W3
MICW04 - Mock Inspection: Well-Led - KLOE W4
MIER01 - Mock Inspection: Effective - KLOE E1
MIER02 - Mock Inspection: Effective - KLOE E2
MIER03 - Mock Inspection: Effective - KLOE E3
MIER04 - Mock Inspection: Effective - KLOE E4
MIER05 - Mock Inspection: Effective - KLOE E5
MIEC01 - Mock Inspection: Effective - KLOE E1
MIEC02 - Mock Inspection: Effective - KLOE E2
MIEC03 - Mock Inspection: Effective - KLOE E3
MIEC04 - Mock Inspection: Effective - KLOE E4

Benefits of the Full QCS Management System

Simple to use
online interface for everyday use by all adult social care staff
Up to 2,300 pages
with 200+ easy to follow adult social care policies and procedures, available in Word and PDF
Ring bound printed manuals
for operational usage updated in line with any changes to adult social care regulations every month
Mock Inspection Toolkit
Lets you thoroughly prepare your care home for CQC inspections
Monthly paper updates
keep your manuals compliance-ready and ensure staff have access to latest information
Meets the 5 Key Questions & Key Lines of Enquiry
System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for urgent care updates
Upload your own documents
to supplement the system for an even more comprehensive and personalised adult social care compliance tool
Online customisation
lets you change any of the up to 130+ fields that are customised to your business
Weekly update email
System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates
Reading Lists
Lets you thoroughly prepare your care home for CQC inspections
Supports QA
Meets the CQC Definition of Quality Assurance for on-going compliance
Supports CQC Registration
Get over the first hurdle of The Care Act 2014
Fully customised paperwork
As required by the CQC documents are specific to your organisation and not generic
Continuing Professional Development
Supports staff training and CPD
Risk Assessments
for operational usage updated in line with any changes to adult social care regulations every month

Saves Time

How long would it take you to create and update 2300+ pages of guidance?

Start Free Trial

A Compliance and Care Management System Designed for Care Managers

The QCS Full Care Management System is a comprehensive solution for achieving Care Quality Commission (CQC) compliance and is fully updated for the new CQC Fundamental Standards . This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.

Key system policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. The system offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.

The QCS compliance management system prevents the need to spend hours researching complex areas of CQC compliance, practice and law such as the Care Act 2014 and Health and Social Care Act 2008 (and it’s recent amendments). Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards – Safe, Effective, Caring, Responsive and Well-led. With QCS supporting CQC compliance you are able to concentrate on delivering excellent care.

The quality care systems from QCS are an essential tool in achieving CQC care home standards. We strive to provide these quality management systems to organisations nationally to help maintain and develop the standards of care required.

‘Without QCS we wouldn’t have been rated as an ‘outstanding’ service’

Rupert Stocks – Registered Manager , Guyatt House

Find out more

“Highly impressed when they saw the level and detail of the policies and procedures

Shoreline Nursing Home

Find out more

“We can now look more at how we develop the service towards individual needs”

Keynsham Mencap Family Home

Find out more

“QCS was looking for the input to ensure it remains a leading solution for achieving CQC compliance and inspection.”

Sheila Scott, National Care Association Chief Executive

Find out more

View All Case Studies

Excellent Service
I called yesterday and spoke to a lady called Kate. She was extremely helpful and was keen to ensure my question (regarding compliance) was answered effectively. Then further communicating with me via email which was very helpful. High standard of customer service! Thank you QCS. Troy (Bosun Care Ltd) Troy
Brilliant
I can truley say using the QCS system has been very good, I can ensure that my company remains compliant with all reguatory requirment. I can get on with the most important thing which is delivering a Safe, Effective, Resposive Well-led and Caring serivice. QCS is absolutely brilliant ! Dawn
Excellent Service
I found your company excellent to work with. At first I was a little apprehensive not knowing the procedure and what I would get but very quickly realised how efficient you are on processing my company policies. Your company help me get everything I needed to get started really quickly and really easily for my CQC inspection. The services are too good and I will recommend you to everyone. Customer