Dentists

The letters ` C E` mean different things to different people, Chief Executive (I wish), Church of England or the element Cerium.  In healthcare, we should know the acronym as…

I thought I`d recap (pun intended) on the position regarding whitening.  The actual legal position seems to have confused people for several years. Under the Cosmetic Products (Safety) (Amendment) Regulations…

People fall into three categories, those that don`t like or are not bothered about the game of Rugby, those that support and follow Rugby League and those who support and…

In the UK, sickness absence costs businesses £600 per year per employee. according to the Chartered Institute of Personnel and Development. That is an average figure but, if it’s true…

How the phone is answered is a cause of angst and anxiety for many Practice Managers.  For how many rings is a patient left hanging on the phone, if its…

I always considered my favourite, and best, patient was a lady with full dentures who returned to me every year for a new set.  The fit was brilliant, the occlusion…

Do you constantly check the diary for the type of work coming in through the day? Do you ask the receptionist to chase up patients without appointments, even though it`s…

In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to make a formal complaint, I respond directly to them,…