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More Haste, Less Speed?

June 13, 2014
Duplication of visits and untrained inspection teams So, you’ve put in hours of work, prepped as much as you possibly can, assured your staff that this is meant to be…
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Should you, Would you, Could you Whistleblow?

June 3, 2014
Introducing the Statutory Duty of Candour The Department of Health is undergoing a consultation on proposals to introduce a new CQC registration regulation. This consultation sets out a proposed addition…
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How well-led is your organisation?

May 29, 2014
What does well-led mean? The CQC believes the quality of leadership is one of the most important determinants of the quality and safety of services, so one of the five…
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Are GP Receptionists Really Such ‘Dragons’?

May 23, 2014
Grumpy, grouchy and other labels. It seems GP Receptionists are still labelled as ‘dragons’ and perceived by patients as grumpy ‘gatekeepers’ with a penchant to be unpleasant and unhelpful. There…
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GPs Under Pressure

May 16, 2014
Your GP Cares The first thing I think of when I read the words ‘under pressure’ is the Queen and David Bowie hit record and I know, you won’t be…
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Are New GP Inspection Plans A Step Too Far?

May 8, 2014
A new method of gathering evidence The most significant change this year to the way Practices are inspected by the CQC is that a GP, a specialist inspector and a…
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Who is my GP?

April 30, 2014
With the introduction of the new Unplanned Hospital Admissions Enhanced Service there’s a requirement for patients to have a ‘named GP’. Most patients with long term conditions will arrange their…
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Information Governance

April 25, 2014
What is IG? Information Governance, or IG as it is commonly known, is a set of multi-disciplinary structures, policies, procedures, processes and controls implemented to manage information at an enterprise…
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