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20th November 2020

Supporting person-centred care during COVID-19 in Scotland

The media have highlighted some of the novel and selfless ways in which care staff have been supporting service users during lockdown, and the various tiered and phased systems put in place during this pandemic. The aim has been to mitigate isolation, promote activities and continue to provide person centred care.

Part of the methodology of improvement is to use the PDSA Model (Plan, Do, Study, Act) and use (small) tests of change. This approach has been used by the Scottish Government to provide a road map. These approaches take time to implement and refine; we need to ask three questions:

  • What worked in given situations?
  • How can these be replicated across services/areas?
  • How can good practice be sustained?

The Care Inspectorate and Health Improvement Scotland have published a report “Supporting person-centred care in COVID-19 situations”.

The report highlights three emerging themes: creating an enabling culture, supporting staff well-being, and embracing technology.

Each theme is covered in detail, and there are several examples of innovative practice available from the Health Improvement Scotland website

The flash reports from Webinars, list the following innovations:

  • Virtual visiting
  • Family liaison teams
  • Dedicated spaces for staff well-being
  • Online chaplaincy services
  • Tools to support bedside conversations
  • Dedicated inboxes for loved ones
  • Scottish Care surgeries

The report is supported by articles from published literature too and provides a road map for all services to guide and support them through the coming months.

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Susan Donnelly

Scottish Mental Health

Susan began her nursing career in 1980, as a student nurse, then worked in Mental Health as a Staff Nurse, Ward Sister/Charge Nurse and Clinical Nurse Specialist. She moved to Regulation and Inspection in 1997, as a Senior Nurse with the former Greater Glasgow Health Board and moved to the Care Inspectorate (formerly known as the Care Commission) in 2002 initially as an Inspector then as the Professional Adviser for Mental Health and latterly held the post of Improvement Adviser.

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