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25th September 2014

CQC Publish Key lines of enquiry & ratings characteristics

KLOEs released.The CQC today published their new ‘Key Lines Of Enquiry’ (KLOEs) and ‘ratings characteristics’ documents for residential and community services, including home care.

You can view the new Key lines of Enquiry (KLOEs) by clicking HERE and the new approach to inspection by clicking HERE

The CQC will begin inspecting against these new standards on the 1st of October 2014.

The CQC state that "The Fresh Start methodology includes rating services. The ratings answer five key questions: Is the service safe, effective, caring, responsive to people’s needs, and well led? There will be a rating for each question and an overall rating. Ratings will be based on a four point scale; ‘Outstanding’, ‘Good’, Requires Improvement’, or ‘Inadequate’."

We understand that if they haven’t done so already, all registered providers should receive information on this directly from the CQC very shortly.

Need help preparing for the Fundamental Standards?

QCS want to help all care providers try and achieve an Outstanding rating. We have been busy preparing some exciting new tools to help you excel under the new inspection regime. We will be reviewing these new KLOE documents over the coming days and making adjustments to our new Fundamental Standards Module to meet any changes the CQC have made since their last draft.

We will then launch our brand new Policies, Checklists, Mock Inspection Toolkits and Stakeholder Surveys designed to support you in following best practice, preparing for inspection, collecting evidence and demonstrating compliance with each Key Line of Enquiry (KLOE) within the 5 Key Questions.

This is our biggest update in many, many years and for most care services, will be up to 300+ pages of easy to follow policies and toolkits.

Find out more about how we can help you aim for Outstanding and enjoy a FREE Trial  by clicking HERE

All existing QCS clients will automatically get online access to these new materials as part of their existing subscription when we release them.

*All information is correct at the time of publishing

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