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Complaining just might make things better
March 13, 2015
The Health Ombudsman has produced some resources to help people with learning disabilities complain about the quality of their health care. As a service manager, the words “I’m not one…
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Animals and infection control
March 12, 2015
What are zoonoses? Zoonoses are diseases that can be transmitted from animals to humans. The HSE reported that there are ‘approximately 40 potential zoonoses in the UK and approximately 300,000…
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Caught out!
March 12, 2015
I used to service my own cars when I was younger. That was in the days when cars were mostly mechanical and had no computers attached. Oil and filter change,…
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Do you know your MCA from your DoLS?
March 9, 2015
What are the MCA and DoLS? With feedback I have received from other practice managers about their recent CQC visits, I’ve found that one of the key areas that the…
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Inspecting local councils
March 6, 2015
The Local Government Minister, Kris Hopkins, has declared that inspection by CQC of local authority commissioning services is unnecessary. This was said in the context of concern expressed at the…
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Are you ready for Nutrition and Hydration Week 2015?
March 6, 2015
The fourth Nutrition and Hydration Week (NHW) will run from 16th-22nd March 2015. The aim of the week is to focus energy, activity and engagement on nutrition and hydration as…
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Managing stress at work
March 5, 2015
One of the leading causes of sickness absence is stress at work. A worker can experience stress in the workplace at any stage during their working life. Stress can gradually…
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Why have a whistleblowing policy?
March 5, 2015
It takes courage to bring bad practice to light. Protective bodies such as the police and CQC often appear indifferent to complaints, as shown in a recent case that came…
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