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30th October 2019

Regulatory Returns


Everywhere we look there is the need for information to be gained from us, a simple trip to the shops can often lead to information being given to retailers in the wake of a new promotion or venture that looks appealing. The passing of information is commonplace in society and for the Care Quality Commission (CQC) the Provider Information Return, or PIR, is its way of gathering information about the services they inspect.

Whilst it can seem like a daunting annual task to complete the PIR return, it should be seen as an opportunity to advertise the things that are being done well at a service, as well as detailing any improvement areas that may be taking place over the next twelve months. The PIR must be completed on a yearly basis and following a recent announcement by CQC, annual requests will now take place on the anniversary month of your first site visit from the regulator, allowing you time to plan ahead for the next submission.

So, what exactly is the PIR process, a step by step process guide can be seen below:


QCS’ policy and procedure on the Provider Information Return can also further support completion of the return and some useful top tips to completing the PIR include:

  • Be realistic of what you have achieved over the last twelve months that ensures your service is meeting the five Key Lines of Enquiry
  • Use the CQC KLOEs Prompt guidance as a way of ensuring you meet the requirements
  • Any improvements that are documented must be achievable and realistic to your service; remember that CQC will look at these on future visits
  • Ensure all the information provided is correct to your service as it may be inspected upon during the next CQC visit
  • Organise your time to complete the PIR; not submitting the return on time can lead to a ‘requires improvement’ rating under the Well-led section

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Emily Kerrigan

Domiciliary Care Policy Lead

Emily has a background in quality and compliance with specific expertise in audit. Her previous roles have included working with domiciliary care branches that required improvement and supporting them to action plan and improve their quality and compliance. Working at one of the largest UK domiciliary care providers ensured Emily was exposed to significant numbers of CQC, CIW and Care Inspectorate Scotland inspections. She led internal audits bench marking against regulatory standards , supporting managers in the drive to deliver high quality care and support. Emily has a proven track record in supporting the transformation of branches that require improvement, moving them to compliant and on the journey to outstanding. Read more

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