Policies and Procedures for Care & Nursing Homes

SCC50 - Care Forms: Personal Plan Review

SCC51 - Care Forms: Daily Report

SCC52 - Care Forms: Life History

SCC53 - Care Forms: Monthly Observations

SCC54 - Care Forms: Monthly Weight Audit January - June

SCC55 - Care Forms: Monthly Weight Audit July - December

SCC56 - Care Forms: Moving and Handling Assessment

SCC57 - Care Forms: Nursing Assessment

SCC58 - Care Forms: Risk Assessment Review

SCC59 - Care Forms: Service Review

SCC01 - Supporting Independence in Personal Care Policy and Procedure

SCC02 - Blood Spillage Policy and Procedure

SCC04 - Changes in Health State Policy and Procedure

SCC05 - Clinical Procedures Policy and Procedure

SCC08 - Promoting Independence with Continence Policy and Procedure

SCC09 - Daily Communication Meetings Policy and Procedure

SCC10 - De-escalation Policy and Procedure

SCC11 - Diabetes Policy and Procedure

SCC13 - Fluid Intake/Output and Positioning Chart

SCC12 - Support with Eating and Drinking Policy and Procedure

SCC14 - Food and Nutrition Policy and Procedure

SCC16 - GP and Visiting Professionals Policy and Procedure

SCC18 - Infection Control Policy and Procedure

SCC19 - Intermediate Care Policy and Procedure

SCC20 - Medical Emergency Policy and Procedure

SCC21 - Mobility Policy and Procedure

SCC22 - Moving and Handling Policy and Procedure

SCC23 - Sharps and Needlestick Policy and Procedure

SCC25 - Oxygen Use Policy and Procedure

SCC27 - PEG Policy and Procedure

SCC26 - Pain Management Policy and Procedure

SCC28 - Supporting Independence with Shopping Policy and Procedure

SCC30 - Pressure Sore Management Policy and Procedure

SCC31 - Service Users with Communication Difficulties Policy and Procedure

SCC35 - Falls Management Policy and Procedure

SCC40 - Dementia Policy and Procedure

SCC45 - Personal Shopping Policy and Procedure

SCC43 - Bi-Polar Disorder Policy and Procedure

SCC47 - Quarantine and Barrier Nursing Policy and Procedure

SCC60 - Anxiety Policy and Procedure

SCC62 - Grief and Loss Policy and Procedure

SCC63 - Suicide Prevention Policy and Procedure

SCC65 - Eating Disorders Policy and Procedure

SCC67 - Illegal Possession of Drugs on Premises Policy and Procedure

SCC66 - Adults with Autism Policy and Procedure

SCC72 - Immunisation Policy and Procedure

SCC73 - Management of Medical Devices Policy and Procedure

SCC74 - Supporting Independence with Holidays Policy and Procedure

SCC75 - Catheter Care Policy and Procedure

SCC76 - Verification and Certification of Death Policy and Procedure

SCC78 - Choking Policy and Procedure

SCC69 - Unexpected Death Policy and Procedure

SCC89 - Heatwave Policy and Procedure

SCC92 - Oral Care Policy and Procedure

SCC86 - Clinical Waste Disposal Policy and Procedure

SCC46 - Depression Policy and Procedure

SCR59 - Use of Bed Rails Policy and Procedure

SCC102 - Nutrition Assessment Policy and Procedure

SCC42 - Schizophrenia Policy and Procedure

SCC07 - Clinical Waste Disposal Policy and Procedure

SCC17 - GP and Visiting Professionals Policy and Procedure

SCC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

SCC33 - Food and Nutrition Policy and Procedure

SCC34 - Infection Control Policy and Procedure

SCC36 - De-escalation Policy and Procedure

SCC37 - Medical Emergency Policy and Procedure

SCC38 - Mobility Policy and Procedure

SCC41 - Dementia Policy and Procedure

SCC39 - Oxygen Use Policy and Procedure

SCC44 - Late and Missed Visits Policy and Procedure

SCC49 - Sharps and Needlestick Policy and Procedure

SCC64 - Staff Food Provision Policy and Procedure

SCC71 - Double Up Home Care Policy and Procedure

SCC77 - Promoting Independence with Continence Policy and Procedure

SCC79 - Moving and Handling Policy and Procedure

SCC84 - Unexpected Death Policy and Procedure

SCC83 - Live-in Care Policy and Procedure

SCC90 - Heatwave Policy and Procedure

SCC82 - PEG Policy and Procedure

SCC97 - Immunisation Policy and Procedure

SCC93 - Oral Care Policy and Procedure

SCC100 - Choking Policy and Procedure

SCC99 - Falls Management Policy and Procedure

SCC96 - Pressure Sore Management Policy and Procedure

SCC88 - Supporting Independence in Personal Care Policy and Procedure

SCC101 - Blood Spillage Policy and Procedure

SCR01 - Access to NHS Services Policy and Procedure

SCR02 - Advocacy Policy and Procedure

SCR05 - Choice of Carer Gender Policy and Procedure

SCR06 - Choice Policy and Procedure

SCR07 - Confidentiality Policy and Procedure

SCR08 - Consent to Examination or Treatment Policy and Procedure

SCR09 - End of Life Personal Planning Policy and Procedure

SCR10 - Limitation of Freedom Policy and Procedure

SCR12 - Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure

SCR14 - Principles of Customer Care / Philosophy of Care

SCR13 - Participation Policy and Procedure

SCR16 - Promotion of Recreational Activities Policy and Procedure

SCR15 - Privacy Policy and Procedure

SCR17 - Restraint Policy and Procedure

SCR18 - Service User Communication with Organisation Policy and Procedure

SCR19 - Risk Taking Policy and Procedure

SCR29 - Human Rights Policy and Procedure

SCR47 - Advance Decision Form

SCR28 - Staff Identification Policy and Procedure

SCR04 - Adult Support and Protection Policy and Procedure

SCR32 - Sex and Sexuality Policy and Procedure

SCR55 - Professional Relationships Policy and Procedure

SCR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure

SCR11 - Adults with Incapacity (Scotland) Act 2000 Policy and Procedure

SCR21 - Choice Policy and Procedure

SCR22 - Consent to Examination or Treatment Policy and Procedure

SCR23 - End of Life Personal Planning Policy and Procedure

SCR24 - Privacy Policy and Procedure

SCR25 - Promotion of Recreational Activities Policy and Procedure

SCR27 - Service User Communication with Organisation Policy and Procedure

SCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

SCR33 - Confidentiality Policy and Procedure

SCP01 - Care and Daily Living Policy and Procedure

SCP02 - Discharge Pack

SCP04 - Personal Emergency Evacuation (PEEP) Policy and Procedure

SCP06 - Rehabilitation Policy and Procedure

SCP05 - Challenging Behaviour Policy and Procedure

SCP07 - Resuscitation Policy and Procedure

SCP08 - Review Assessment Policy and Procedure

SCP10 - Service User Support Planning Notes

SCP11 - Service User Personal Planning Policy and Procedure

SCP13 - Supporting Safe Travel and Mobility Policy and Procedure

SCP15 - Weekly Continence Review

SCP14 - Specialist Needs Policy and Procedure

SCP16 - Wound Care Management Policy and Procedure

SCP22 - Cooperating with Other Providers Policy and Procedure

SCP23 - Bristol Stool Scale Recording Policy and Procedure

SCP20 - Service User Personal Planning Notes

SCP21 - Continuity of Care Policy and Procedure

SCP19 - Service User Personal Planning Notes

SAB01 - Archiving, Disposal and Storing of Records Policy and Procedure

GDPR01 - Overarching GDPR Policy and Procedure

GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

GDPR02 - Appointing a Data Protection Officer Policy and Procedure

GDPR03 - Data Security and Data Retention Policy and Procedure

GDPR05 - Subject Access Requests Policy and Procedure

GDPR06 - Breach Notification Policy & Procedure

GDPR07 - Privacy Notice Policy & Procedure

GDPR08 - Website Privacy Policy and Procedure

GDPR09 - Fair Processing Notice Policy and Procedure

SGDPR10 - Consent Authorisation Policy and Procedure

GDPRG01 - Act Now!

GDPRG02 - Key Terms

GDPRG03 - Key Principles

GDPRG04 - Processing Personal Data

GDPRG05 - Rights of the Data Subject

GDPRG06 - Transferring Personal Data

GDPRF01 - Initial Privacy Impact Assessment

GDPRF02 - Appointment of a Data Protection Officer

GDPRF08 - Website Privacy Statement

GDPRF03 - Template Subject Access Request Letter

GDPRF04 - Cookies Example Policy Statement

GDPRF09 - Consent Authorisation Form - Person with Capacity

GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

GDPRF05 - Template Fair Processing Notice - Employees

GDPRF06 - Template Fair Processing Notice - External

GDPRF07 - Breach Notification Process Map

GDPRF11 - Subject Access Request

GDPRF12 - Privacy Impact Assessment

SAB02 - Business Continuity Policy and Procedure

SAB03 - Business Expenses Policy and Procedure

SAB04 - Business Gifts Policy and Procedure

SAB05 - Business Plan

SAB07 - Computer, Email and Internet Usage Policy and Procedure

SAB08 - Financial Administration Policy and Procedure

SAB09 - Policy Management and Usage Policy and Procedure

SAB10 - Record Keeping Policy and Procedure

SAB11 - Service User Register

SAB12 - Service Users Administration File Policy and Procedure

SAB14 - Stock Control Policy and Procedure

SAB18 - Anti-Bribery Policy and Procedure

SAB15 - Tender Information Policy and Procedure

SAB24 - Adverse Weather Policy and Procedure

SAB25 - Vehicle Insurance Policy and Procedure

SAB26 - Social Networking Policy and Procedure

SAB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

SAB06 - Business Plan

SAB13 - Staff Supply Agreement

SAB16 - Register of Other Interests

SAB17 - Service Users Administration File Policy and Procedure

SAB19 - Record Keeping Policy and Procedure

SAB27 - Adverse Weather Conditions Policy and Procedure

SAC01 - Access to Information Policy and Procedure

SAC02 - Administration Communication and Action Policy and Procedure

SAC03 - Communication Policy and Procedure

SAC05 - Covering Letter - Handbook Issue and Key Worker

SAC07 - Emergency Communication Policy and Procedure

SAC08 - Information Pack Policy and Procedure

SAC10 - Monitoring of Business Communications Policy and Procedure

SAC11 - Registration Authority Notification Policy and Procedure

SAC12 - Monitoring of Business Performance Policy and Procedure

SAC13 - Suggested Letter to Families pre-RDB Accreditation - New Clients

SAC18 - Business Mobile Phone Use Policy and Procedure

SAC04 - Communication Policy and Procedure

SAC09 - Information Pack Policy and Procedure

SAC14 - Monitoring of Business Performance Policy and Procedure

SAC15 - Covering Letter - Handbook Issue and Key Worker

SAC16 - Registration Authority Notification Policy and Procedure

SAC19 - Business Mobile Phone Use Policy and Procedure

SAF01 - Banking Record

SAF02 - Purchasing Policy and Procedure

SAF03 - Receipt of Delivered Goods Policy and Procedure

SAF04 - Statement of Account Policy and Procedure

SAF05 - Service User's Finances Policy and Procedure

SAF06 - Purchasing Policy and Procedure

SAF07 - Service User's Finances Policy and Procedure

SAF08 - Receipt of Delivered Goods Policy and Procedure

SAR01 - Child Protection Policy and Procedure

SAR03 - Home Closure Policy and Procedure

SAR04 - Missing Client Policy and Procedure

SAR05 - Photographs Policy and Procedure

SAR06 - Refusal to Hold Records Policy and Procedure

SAR08 - Service User Contract

SAR13 - Service User's Daycare Contract

SAR14 - Service User Guide

SAR17 - Service User's Handbook

SAR21 - Statement of Purpose

SAR25 - Visitors Policy and Procedure

SAR27 - Witnessing of Documents Policy and Procedure

SAR28 - Residency Agreement (Scotland)

SAR30 - Hate Crime Policy and Procedure

SAR26 - Volunteers Policy and Procedure

SAR31 - National Care Standards Guide: Prospective Service Users

SAR32 - Pets Policy and Procedure

SAR33 - Termination of Service User's Residency Contract Policy and Procedure

SAR36 - Consumption of Alcohol Policy and Procedure

SAR37 - Contract Cancellation Terms Policy and Procedure

SAR38 - Duty of Candour Policy and Procedure

SAR10 - Service User Contract

SAR16 - Service User Guide

SAR19 - Service Users' Handbook

SAR23 - Statement of Purpose

SAR34 - Termination of Service User's Service Contract Policy and Procedure

SAR35 - Missing Service User Policy and Procedure

SAR42 - No Reply Policy and Procedure

SAR02 - HMO Regulations Policy and Procedure

SAR11 - Service User Contract

SAR12 - Service User Guide

SAR20 - Service Users' Handbook

SAR24 - Statement of Purpose

SCA13 - Pre-Admission and Admission Policy and Procedure

SCA11 - Pre-Admission and Personal Planning Pack

SCA17 - Hospital Discharge Policy and Procedure

SCA04 - Personal Plan Pack A - Pre-Admission

SCA09 - Personal Plan Pack B - Admission and Personal Planning

SCA03 - Personal Planning Pack A - Service Commencement

SCA08 - Service Start Pack B - Personal Plan

SCA05 - Personal Planning Pack A - Service Commencement

SCA10 - Service Start Pack B - Personal Plan

SCM02 - Overarching Medication Policy and Procedure

SCM06 - Ordering and Receipt of Medication Policy and Procedure

SCM07 - Storage of Medication Policy and Procedure

SCM08 - Safe Disposal of Medication Policy and Procedure

SCM10 - Other Routes of Medication Administration Policy and Procedure

SCM09 - Controlled Drugs Policy and Procedure

SCM11 - Administration of Medicines Policy and Procedure

SCM12 - Recording the Administration of Medication Policy and Procedure

SCM16 - Auditing and Monitoring of Medication Policy and Procedure

SCM13 - Homely Remedies Policy and Procedure

SCM14 - Training and Competency on Medications Policy and Procedure

SCM15 - Medication Errors and Near Misses Policy and Procedure

SCM17 - Covert Medication Policy and Procedure

SCM18 - As Required and Variable Dose Medication Policy and Procedure

SCM20 - Medication Away from Home Policy and Procedure

SCM03 - Overarching Medication Policy and Procedure

SCM30 - Storage of Medication Policy and Procedure

SCM31 - Safe Disposal of Medication Policy and Procedure

SCM32 - Controlled Drugs Policy and Procedure

SCM33 - Other Routes of Medication Administration Policy and Procedure

SCM34 - Administration of Medicines Policy and Procedure

SCM35 - Recording the Administration of Medication Policy and Procedure

SCM36 - Over the Counter Medication Policy and Procedure

SCM37 - Training and Competency on Medications Policy and Procedure

SCM39 - Auditing and Monitoring of Medication Policy and Procedure

SCM38 - Medication Errors and Near Misses Policy and Procedure

SCM40 - Covert Medication Policy and Procedure

SCM41 - As Required Medication Policy and Procedure

SCM42 - Medication Away from Home Policy and Procedure

SCM43 - Collection of Prescriptions Policy and Procedure

SHS01 - Accident and Incident Reporting Policy and Procedure

SHS02 - Environmental Policy and Procedure

SHS03 - Flooding Policy and Procedure

SHS05 - Health and Safety Training Policy and Procedure

SHS07 - Workplace Environment Policy and Procedure

SHS06 - Serious Incident Notification Policy and Procedure

SHS09 - Display Screen Equipment Policy and Procedure

SHS08 - Hazard Reporting Policy and Procedure

SHS12 - Driving for Work Policy and Procedure

SHS04 - Hazard Reporting Policy and Procedure

SHR03 - Risk Assessment Policy and Procedure

SHR01 - Health and Safety Policy and Procedure

SHR05 - Door Access Restrictions Policy and Procedure

SHR02 - Health and Safety Policy and Procedure

SPA01 - Adoption Policy and Procedure

SPA02 - Annual Holiday Policy and Procedure

SPA04 - Maternity Leave Policy and Procedure

SPA05 - Paternity Policy and Procedure

SPA07 - Sickness Absence Policy and Procedure

SPA08 - Statutory Time Off Policy and Procedure

SPA09 - Unable to Attend Workplace Policy and Procedure

SPA10 - Shared Parental Leave Policy and Procedure

SPA13 - Compassionate Leave Policy and Procedure

SPA12 - Parental Leave Policy and Procedure

SPR16 - Employment of Non UK Citizens Policy and Procedure

SPC01 - Agency Staff Policy and Procedure

SPC02 - Casual ("Bank") Workers Policy and Procedure

SPC05 - Covering Letter - Issue of Employee's Handbook

SPC04 - Changes to Contract Hours

SPC06 - Appearance Policy and Procedure

SPC07 - Employee Handbook

SPC10 - Notice Periods Policy and Procedure

SPC09 - Minimum Wage Policy and Procedure

SPC11 - Part-Time Employees Policy and Procedure

SPC12 - Staff Loans and Advances Policy and Procedure

SPC13 - Statement of Main Terms and Conditions of Employment - Variation

SPC14 - Fixed-Term Workers Policy and Procedure

SPC16 - Self Employment and Zero Hours Contracts Policy and Procedure

SPC08 - Employee Handbook

SPE01 - Harassment Policy and Procedure

SPE02 - Flexible Working Policy and Procedure

SPE03 - Equality and Diversity Policy and Procedure

SPE06 - Disabled Workers Policy and Procedure

SPE05 - Anti-Bullying Policy and Procedure

SPE07 - Anti-Slavery and Human Trafficking Policy and Procedure

SPE08 - Gender Pay Reporting Policy and Procedure

SPM02 - Management of Stress Policy and Procedure

SPM01 - First Aid Policy and Procedure

SPM03 - Personnel Communication and Action

SPM04 - Redundancy Policy and Procedure

SPM05 - Retirement Policy and Procedure

SPM07 - Smoking at Work Policy and Procedure

SPM08 - Staff Levels Policy and Procedure

SPM09 - Staff Rota Policy and Procedure

SPM11 - Whistleblowing Policy and Procedure

SPM12 - Lone Working Policy and Procedure

SPM13 - Working Time Regulations Policy and Procedure

SPM14 - Disclosure Scotland Code of Practice

SPM17 - On-Call Policy and Procedure

SPM18 - Relationships at Work Policy and Procedure

SPM06 - Staff Attendance Record

SPM16 - Staff Rota Policy and Procedure

SPM15 - Smoking at Work Policy and Procedure

SPM20 - First Aid Policy and Procedure

SPJ01 - Job Description - Activities Coordinator

SPJ02 - Job Description - Administrator

SPJ07 - Job Description - Chef/Cook

SPJ04 - Job Description - Carer

SPJ09 - Job Description - Deputy Manager

SPJ12 - Job Description - Domestic/Cleaner

SPJ16 - Job Description - Housekeeper

SPJ17 - Job Description - Kitchen Assistant/Cleaner

SPJ19 - Job Description - Laundry

SPJ21 - Job Description - Maintenance/Handyperson

SPJ22 - Job Description - Painter and Decorator

SPJ24 - Job Description - Registered Manager

SPJ28 - Job Description - Registered Provider

SPJ26 - Job Description - Registered Nurse

SPJ29 - Job Description - Senior Carer

SPJ32 - Person Specification - Carer

SPJ38 - Job Description - Apprentice Carer

SPJ42 - Person Specification - Director or Trustee

SPJ40 - Job Description - Director of an Unlisted Company

SPJ43 - Job Description - Clinical Lead

SPJ23 - Job Description - Nominated Person

SPJ35 - Job Description - Registered Manager

SPJ36 - Job Description - Registered Provider

SPJ34 - Job Description - Support Worker

SPJ37 - Job Description - Care Coordinator

SPP01 - Absenteeism Policy and Procedure

SPP02 - Alcohol and Drugs Policy and Procedure

SPP04 - Grievances Policy and Procedure

SPP03 - Discipline Policy and Procedure

SPP05 - Moonlighting Policy and Procedure

SPP06 - Obtaining Medical Reports Policy and Procedure

SPP07 - Capability Policy and Procedure

SPP08 - Supervision Policy and Procedure

SPR17 - Manager’s Development Appraisal Policy and Procedure

SPR01 - Development Appraisal Policy and Procedure

SPR04 - Disclosure Policy and Procedure

SPR05 - Employee Termination Record Keeping Policy and Procedure

SPR06 - Health and Fitness Questionnaire

SPR07 - Induction Policy and Procedure

SPR09 - Recruitment Pack - Recruit Specification

SPR08 - Recruitment of Ex-Offenders Policy and Procedure

SPR10 - Recruitment Pack - Individual Applicant Pack

SPR11 - Recruitment Pack - Induction and Job Start

SPR13 - Training Event Attendance Record

SPR12 - Recruitment Policy and Procedure

SPR14 - Training Policy and Procedure

SPR03 - Code of Conduct for Social Care Workers

SPR18 - Employment of Young Persons Policy and Procedure

SPR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

SPR20 - Apprenticeship Agreement Policy and Procedure

SPR21 - Registration of Scottish Social Care Workers Policy and Procedure

SPR22 - Director or Trustee's Development Appraisal Policy and Procedure

SPR23 - References Policy and Procedure

SPR15 - Recruitment Pack - Induction and Job Start

SKC01 - Catering Communication and Action

SKC02 - Catering Policy and Procedure

SKC03 - Catering Stock Sheet

SKC04 - Catering Uniforms Policy and Procedure

SKC05 - Food Storage Temperatures Policy and Procedure

SKC06 - Kitchen Safety Checklist

SKC07 - Menu Choice Policy and Procedure

SKC08 - Supply of Service User's Own Food Policy and Procedure

SKC10 - Food Allergens Policy and Procedure

SKC11 - Food Allergens Policy and Procedure

SKH01 - Catering Cleaning Schedule and Audit Policy and Procedure

SKH02 - Catering Hazard Analysis (HACCP) Policy and Procedure

SKH03 - Cross Contamination between Care and Catering Policy and Procedure

SKH05 - Kitchen Cleaning Schedule

SKH04 - Food Hygiene Policy and Procedure

SKH06 - Personal Hygiene Policy and Procedure

SKH07 - Cross Contamination between Care and Food Preparation Policy and Procedure

SKH08 - Food Hygiene Policy and Procedure

SKH09 - Personal Hygiene Policy and Procedure

SSC01 - Additional Cleaning Duties

SSC02 - Cleaning Stock Sheet

SSC03 - Dilution of Chemicals Policy and Procedure

SSC04 - Housekeeping Communication and Action

SSC05 - Housekeeping Policy and Procedure

SSL01 - Dry Cleaning Record

SSL02 - Laundry Communication and Action

SSL03 - Laundry Policy and Procedure

SSL04 - Laundry Safety Checklist

SSL05 - Linen Stock Sheet

SMB02 - Maintenance Communication and Action

SMB01 - Accommodation Standards Policy and Procedure

SMB03 - Maintenance Policy and Procedure

SMB04 - Room Temperature Control Policy and Procedure

SMB05 - Security Policy and Procedure

SMB06 - Visiting Contractors Policy and Procedure

SMB07 - Window Security Policy and Procedure

SME01 - Daily Maintenance Details and Timesheet

SME03 - Lifts and Hoists Policy and Procedure

SME02 - Legionella Policy and Procedure

SME04 - Room Call Policy and Procedure

SME05 - Service Equipment Maintenance Policy and Procedure

SME06 - Water Temperature Policy and Procedure

SME08 - Lifts and Hoists Policy and Procedure

SMR01 - Electrical Safety Policy and Procedure

SMR02 - Fire Alarm Response Policy and Procedure

SMR03 - Fire Equipment Policy and Procedure

SMR05 - Lift Safety Policy and Procedure

SMR07 - CCTV Policy and Procedure

SMR10 - Fire Safety Policy and Procedure

SMR04 - Fire Safety Policy and Procedure

SMR06 - Electrical Safety Policy and Procedure

SMR08 - Fire Safety Policy and Procedure in Service Users' Homes

SQA01 - Administration Management Policy and Procedure

SQA02 - Administration Audit and Action Plan

SQA05 - General Management Protocol Policy and Procedure

SQA06 - General Management Policy and Procedure

SQC01 - Care Audit and Action Plan

SQC04 - Care Management Protocol

SQC03 - Care Communication and Information Policy and Procedure

SQC05 - Fair Access, Diversity and Inclusion Policy and Procedure

SQC07 - Key Worker Policy and Procedure

SQC08 - Personal Plan Review

SQC11 - Named Nurse Policy and Procedure

SQC12 - Scotland Mental Health Strategy and Framework Policy and Procedure

SQC02 - Care Audit and Action Plan

SQC09 - Personal Plan Audit

SQC16 - Care Communication and Information Policy and Procedure

SQC18 - Key Worker Policy and Procedure

SQC21 - Spot Checks Policy and Procedure

SQC10 - Personal Plan Review

SQK01 - Catering Audit and Action Plan

SQK02 - Catering Management Protocol

SQH01 - Housekeeping Audit and Action Plan

SQH02 - Housekeeping Cleaning Schedule and Audit

SQH03 - Housekeeping Management Protocol

SQH04 - Laundry Cleaning Schedule and Audit

SQH05 - Room Cleaning Checklist

SQM01 - Maintenance Audit and Action Plan

SQM02 - Maintenance Management Protocol

SQP01 - Employee Satisfaction Survey

SQP02 - Personnel Management Protocol

SQP03 - Personnel Audit and Action Plan

SQP04 - Staff Retention Policy and Procedure

SQQ02 - Auditing Policy and Procedure

SQQ01 - Action Planning Policy and Procedure

SQQ03 - Complaints, Suggestions and Compliments Policy and Procedure

SQQ06 - Management and Prevention of Violence at Work Policy and Procedure

SQQ07 - Management Meetings Policy and Procedure

SQQ11 - Quality Meetings Policy and Procedure

SQQ10 - Quality and Quality Assurance Policy and Procedure

SQQ12 - Service Users/Relatives Meetings Log

SQQ14 - Impact Assessment of Policy Implementation Policy and Procedure

SQQ08 - Management Meetings Policy and Procedure

SQQ13 - Quality and Quality Assurance Policy and Procedure

QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

SRI01 - Guidance on Registering a Care Service

SRI02 - How to Register a Care Service

SRI03 - Financial Viability Guidance

SRI04 - Registration Fees

SRI05 - Care Service Inspections General

SMI00 - Overarching Mock Inspection Policy and Procedure

SMI07 - Mock Inspection - Quality of Care and Support

SMI09 - Mock Inspection - Quality of Management and Leadership

SMI08 - Mock Inspection - Quality of Staffing

SMI10 - Overarching Mock Inspection Policy and Procedure

SMI01 - Mock Inspection - Key Question 1 - Support and Wellbeing

SMI02 - Mock Inspection - Key Question 2 - Leadership

SMI03 - Mock Inspection - Key Question 3 - Staff Team

SMI04 - Mock Inspection - Key Question 4 - Setting

SMI05 - Mock Inspection - Key Question 5 - Planned Care and Support

SSP01 - Overarching Scottish Standards Policy and Procedure

SSQ01 - Overarching Surveys Policy and Procedure

SSQ02 - Overarching Surveys Policy and Procedure

SSQ03 - Residents Survey

SSQ04 - Friends, Relatives and Advocates Survey

SSQ08 - Friends, Relatives and Advocates Survey

SSQ05 - Staff Survey

SSQ09 - Staff Survey

SSQ06 - Visiting Professionals Survey

SSQ07 - Service Users Survey

SSQ10 - External Professionals Survey

FSCS2 - Service User and Advocates Survey - Safe

FSCR3 - Staff Survey - Responsive

FSCW2 - Service User and Advocates Survey - Well-led

FSDC1 - Patients and Their Families Survey - Caring