Policies and Procedures for Care & Nursing Homes

Scottish Social Care Management System

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The QCS Scottish Social Care Management System is a comprehensive solution for achieving compliance with Scotland’s health and social care regulator, the Care Inspectorate. From April 2018, care homes and domiciliary care services for older people will no longer be inspected by using the Quality Themes and Statements and instead by the new Five Questions and Quality Indicators.

All of our policies, procedures and compliance tools are aligned with this new Inspection framework, helping you to manage your business effectively, and prepare for your next inspection.

Furthermore, we are currently developing a brand new suite of self-audit tools based on the new inspection framework. These include surveys, mock inspection toolkits and a very simple way of showing the Care Inspectorate the evidence that you have the new standards covered.

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  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in Scottish Social Care Management System package
(only relevant Care provision templates apply)

Simply choose the category:

  • SCC51 - Care Forms: Daily Report

    SCC52 - Care Forms: Life History

    SCC53 - Care Forms: Monthly Observations

    SCC54 - Care Forms: Monthly Weight Audit January - June

    SCC55 - Care Forms: Monthly Weight Audit July - December

    SCC56 - Care Forms: Moving and Handling Assessment

    SCC57 - Care Forms: Nursing Assessment

    SCC58 - Care Forms: Risk Assessment Review

    SCC59 - Care Forms: Service Review

    SCC01 - Supporting Independence in Personal Care Policy and Procedure

    SCC02 - Blood Spillage Policy and Procedure

    SCC04 - Changes in Health State Policy and Procedure

    SCC05 - Clinical Procedures Policy and Procedure

    SCC08 - Promoting Independence with Continence Policy and Procedure

    SCC09 - Daily Communication Meetings Policy and Procedure

    SCC10 - De-escalation Policy and Procedure

    SCC11 - Diabetes Policy and Procedure

    SCC13 - Fluid Intake/Output and Positioning Chart

    SCC12 - Support with Eating and Drinking Policy and Procedure

    SCC14 - Food and Nutrition Policy and Procedure

    SCC16 - GP and Visiting Professionals Policy and Procedure

    SCC18 - Infection Control Policy and Procedure

    SCC19 - Intermediate Care Policy and Procedure

    SCC20 - Medical Emergency Policy and Procedure

    SCC21 - Mobility Policy and Procedure

    SCC22 - Moving and Handling Policy and Procedure

    SCC23 - Sharps and Needlestick Policy and Procedure

    SCC25 - Oxygen Use Policy and Procedure

    SCC27 - PEG Policy and Procedure

    SCC26 - Pain Management Policy and Procedure

    SCC28 - Supporting Independence with Shopping Policy and Procedure

    SCC30 - Pressure Sore Management Policy and Procedure

    SCC31 - Service Users with Communication Difficulties Policy and Procedure

    SCC35 - Falls Management Policy and Procedure

    SCC40 - Dementia Policy and Procedure

    SCC45 - Personal Shopping Policy and Procedure

    SCC43 - Bi-Polar Disorder Policy and Procedure

    SCC47 - Quarantine and Barrier Nursing Policy and Procedure

    SCC60 - Anxiety Policy and Procedure

    SCC62 - Grief and Loss Policy and Procedure

    SCC63 - Suicide Prevention Policy and Procedure

    SCC65 - Eating Disorders Policy and Procedure

    SCC67 - Illegal Possession of Drugs on Premises Policy and Procedure

    SCC66 - Adults with Autism Policy and Procedure

    SCC72 - Immunisation Policy and Procedure

    SCC73 - Management of Medical Devices Policy and Procedure

    SCC74 - Supporting Independence with Holidays Policy and Procedure

    SCC75 - Catheter Care Policy and Procedure

    SCC76 - Verification and Certification of Death Policy and Procedure

    SCC78 - Choking Policy and Procedure

    SCC69 - Unexpected Death Policy and Procedure

    SCC89 - Heatwave Policy and Procedure

    SCC92 - Oral Care Policy and Procedure

    SCC86 - Clinical Waste Disposal Policy and Procedure

    SCC46 - Depression Policy and Procedure

    SCR59 - Use of Bed Rails Policy and Procedure

    SCC102 - Nutrition Assessment Policy and Procedure

    SCC105 - Epilepsy Policy and Procedure

    SCC42 - Schizophrenia Policy and Procedure

    SCC07 - Clinical Waste Disposal Policy and Procedure

    SCC17 - GP and Visiting Professionals Policy and Procedure

    SCC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    SCC33 - Food and Nutrition Policy and Procedure

    SCC34 - Infection Control Policy and Procedure

    SCC36 - De-escalation Policy and Procedure

    SCC37 - Medical Emergency Policy and Procedure

    SCC38 - Mobility Policy and Procedure

    SCC41 - Dementia Policy and Procedure

    SCC39 - Oxygen Use Policy and Procedure

    SCC44 - Late and Missed Visits Policy and Procedure

    SCC49 - Sharps and Needlestick Policy and Procedure

    SCC64 - Staff Food Provision Policy and Procedure

    SCC71 - Double Up Home Care Policy and Procedure

    SCC77 - Promoting Independence with Continence Policy and Procedure

    SCC79 - Moving and Handling Policy and Procedure

    SCC84 - Unexpected Death Policy and Procedure

    SCC83 - Live-in Care Policy and Procedure

    SCC90 - Heatwave Policy and Procedure

    SCC82 - PEG Policy and Procedure

    SCC97 - Immunisation Policy and Procedure

    SCC93 - Oral Care Policy and Procedure

    SCC100 - Choking Policy and Procedure

    SCC99 - Falls Management Policy and Procedure

    SCC96 - Pressure Ulcer Prevention and Management Policy and Procedure

    SCC88 - Supporting Independence in Personal Care Policy and Procedure

    SCC101 - Blood Spillage Policy and Procedure

    SCC104 - Illegal Possession of Drugs on Premises Policy and Procedure

    SCC107 - Management of Medical Devices Policy and Procedure

    SCC108 - Catheter Care Policy and Procedure

    SCR01 - Access to NHS Services Policy and Procedure

    SCR02 - Advocacy Policy and Procedure

    SCR05 - Choice of Carer Gender Policy and Procedure

    SCR06 - Choice Policy and Procedure

    SCR07 - Confidentiality Policy and Procedure

    SCR08 - Consent to Examination or Treatment Policy and Procedure

    SCR09 - End of Life Personal Planning Policy and Procedure

    SCR10 - Limitation of Freedom Policy and Procedure

    SCR12 - Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure

    SCR14 - Principles of Customer Care / Philosophy of Care

    SCR13 - Participation Policy and Procedure

    SCR16 - Promotion of Recreational Activities Policy and Procedure

    SCR15 - Privacy Policy and Procedure

    SCR17 - Restraint Policy and Procedure

    SCR18 - Service User Communication with Organisation Policy and Procedure

    SCR19 - Risk Taking Policy and Procedure

    SCR29 - Human Rights Policy and Procedure

    SCR47 - Advance Decision Form

    SCR28 - Staff Identification Policy and Procedure

    SCR04 - Adult Support and Protection Policy and Procedure

    SCR32 - Sex and Sexuality Policy and Procedure

    SCR55 - Professional Relationships Policy and Procedure

    SCR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    SCR11 - Adults with Incapacity (Scotland) Act 2000 Policy and Procedure

    SCR21 - Choice Policy and Procedure

    SCR22 - Consent to Examination or Treatment Policy and Procedure

    SCR23 - End of Life Personal Planning Policy and Procedure

    SCR24 - Privacy Policy and Procedure

    SCR25 - Supporting Recreational Activities Policy and Procedure

    SCR27 - Service User Communication with Organisation Policy and Procedure

    SCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    SCR33 - Confidentiality Policy and Procedure

    SCP01 - Care and Daily Living Policy and Procedure

    SCP02 - Discharge Pack

    SCP04 - Personal Emergency Evacuation (PEEP) Policy and Procedure

    SCP06 - Rehabilitation Policy and Procedure

    SCP05 - Challenging Behaviour Policy and Procedure

    SCP11 - Service User Personal Planning Policy and Procedure

    SCP13 - Supporting Safe Travel and Mobility Policy and Procedure

    SCP14 - Specialist Needs Policy and Procedure

    SCP16 - Wound Care Management Policy and Procedure

    SCP22 - Cooperating with Other Providers Policy and Procedure

    SCP23 - Bristol Stool Scale Recording Policy and Procedure

    SCP20 - Service User Personal Planning Policy and Procedure

    SCP21 - Continuity of Care Policy and Procedure

    SCP31 - Bristol Stool Scale Recording Policy and Procedure

  • SAB01 - Archiving, Disposal and Storing of Records Policy and Procedure

    GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    SGDPR10 - Consent Authorisation Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

  • SAB02 - Business Continuity Policy and Procedure

    SAB03 - Business Expenses Policy and Procedure

    SAB04 - Business Gifts Policy and Procedure

    SAB05 - Business Plan Policy and Procedure

    SAB07 - Computer, Email and Internet Usage Policy and Procedure

    SAB08 - Financial Administration Policy and Procedure

    SAB09 - Policy Management and Usage Policy and Procedure

    SAB10 - Record Keeping Policy and Procedure

    SAB11 - Service User Register

    SAB12 - Service User Administration File Policy and Procedure

    SAB14 - Stock Control Policy and Procedure

    SAB18 - Anti-Bribery Policy and Procedure

    SAB15 - Tender Information Policy and Procedure

    SAB24 - Adverse Weather Policy and Procedure

    SAB25 - Vehicle Insurance Policy and Procedure

    SAB26 - Social Networking Policy and Procedure

    SAB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    SAB35 - Supporting Service Users During Adverse Weather Policy and Procedure

    SAB06 - Business Plan Policy and Procedure

    SAB13 - Staff Supply Agreement

    SAB16 - Register of Other Interests Policy and Procedure

    SAB17 - Service User Administration File Policy and Procedure

    SAB19 - Record Keeping Policy and Procedure

    SAB27 - Adverse Weather Conditions Policy and Procedure

    SAC01 - Access to Information Policy and Procedure

    SAC02 - Administration Communication and Action Policy and Procedure

    SAC03 - Communication Policy and Procedure

    SAC05 - Covering Letter - Handbook Issue and Key Worker

    SAC08 - Information Pack Policy and Procedure

    SAC10 - Monitoring of Business Communications Policy and Procedure

    SAC11 - Registration Authority Notification Policy and Procedure

    SAC12 - Monitoring of Business Performance Policy and Procedure

    SAC18 - Business Mobile Phone Use Policy and Procedure

    SAC20 - Emergency Communication Policy and Procedure

    SAC07 - Emergency Communication Policy and Procedure

    SAC04 - Communication Policy and Procedure

    SAC09 - Information Pack Policy and Procedure

    SAC14 - Monitoring of Business Performance Policy and Procedure

    SAC15 - Covering Letter - Handbook Issue and Key Worker

    SAC16 - Registration Authority Notification Policy and Procedure

    SAC19 - Business Mobile Phone Use Policy and Procedure

    SAF01 - Banking Record

    SAF02 - Purchasing Policy and Procedure

    SAF03 - Receipt of Delivered Goods Policy and Procedure

    SAF04 - Statement of Account Policy and Procedure

    SAF05 - Service User's Finances Policy and Procedure

    SAF06 - Purchasing Policy and Procedure

    SAF07 - Service User's Finances Policy and Procedure

    SAF08 - Receipt of Delivered Goods Policy and Procedure

    SAR01 - Child Protection Policy and Procedure

    SAR03 - Home Closure Policy and Procedure

    SAR04 - Missing Client Policy and Procedure

    SAR05 - Photographs Policy and Procedure

    SAR06 - Refusal to Hold Records Policy and Procedure

    SAR08 - Service User Contract

    SAR13 - Service User's Daycare Contract

    SAR14 - Service User Guide

    SAR21 - Statement of Purpose

    SAR25 - Visitors Policy and Procedure

    SAR27 - Witnessing of Documents Policy and Procedure

    SAR28 - Residency Agreement (Scotland)

    SAR30 - Hate Crime Policy and Procedure

    SAR26 - Volunteers Policy and Procedure

    SAR31 - National Care Standards Guide - Prospective Service Users Policy and Procedure

    SAR32 - Pets Policy and Procedure

    SAR33 - Termination of Service User's Residency Contract Policy and Procedure

    SAR36 - Consumption of Alcohol Policy and Procedure

    SAR37 - Contract Cancellation Terms Policy and Procedure

    SAR38 - Duty of Candour Policy and Procedure

    SAR10 - Service User Contract

    SAR16 - Service User Guide

    SAR23 - Statement of Purpose

    SAR34 - Termination of Service User's Service Contract Policy and Procedure

    SAR35 - Missing Service User Policy and Procedure

    SAR42 - No Reply Policy and Procedure

    SAR09 - Refusal to Hold Records Policy and Procedure

    SAR02 - HMO Regulations Policy and Procedure

    SAR11 - Service User Contract

    SAR12 - Service User Guide

    SAR24 - Statement of Purpose

  • SCA13 - Pre-Admission and Admission Policy and Procedure

    SCA11 - Pre-Admission and Personal Planning Pack

    SCA17 - Hospital Discharge Policy and Procedure

    SCA04 - Personal Plan Pack A - Pre-Admission

    SCA09 - Personal Plan Pack B - Admission and Personal Planning

    SCA03 - Personal Planning Pack A - Service Commencement

    SCA08 - Service Start Pack B - Personal Plan

    SCA05 - Personal Planning Pack A - Service Commencement

    SCA10 - Service Start Pack B - Personal Plan

    SCP07 - Resuscitation Policy and Procedure

    SCP08 - Review Assessment Policy and Procedure

    SCP27 - Resuscitation Policy and Procedure

    SCP29 - Review Assessment Policy and Procedure

  • SCM02 - Overarching Medication Policy and Procedure

    SCM06 - Ordering and Receipt of Medication Policy and Procedure

    SCM07 - Storage of Medication Policy and Procedure

    SCM08 - Safe Disposal of Medication Policy and Procedure

    SCM10 - Other Routes of Medication Administration Policy and Procedure

    SCM09 - Controlled Drugs Policy and Procedure

    SCM11 - Administration of Medicines Policy and Procedure

    SCM12 - Recording the Administration of Medication Policy and Procedure

    SCM16 - Auditing and Monitoring of Medication Policy and Procedure

    SCM13 - Homely Remedies Policy and Procedure

    SCM14 - Training and Competency on Medications Policy and Procedure

    SCM15 - Medication Errors and Near Misses Policy and Procedure

    SCM17 - Covert Medication Policy and Procedure

    SCM18 - As Required and Variable Dose Medication Policy and Procedure

    SCM20 - Medication Away from Home Policy and Procedure

    SCM03 - Overarching Medication Policy and Procedure

    SCM30 - Storage of Medication Policy and Procedure

    SCM31 - Safe Disposal of Medication Policy and Procedure

    SCM32 - Controlled Drugs Policy and Procedure

    SCM33 - Other Routes of Medication Administration Policy and Procedure

    SCM34 - Administration of Medicines Policy and Procedure

    SCM35 - Recording the Administration of Medication Policy and Procedure

    SCM36 - Over the Counter Medication Policy and Procedure

    SCM37 - Training and Competency on Medications Policy and Procedure

    SCM39 - Auditing and Monitoring of Medication Policy and Procedure

    SCM38 - Medication Errors and Near Misses Policy and Procedure

    SCM40 - Covert Medication Policy and Procedure

    SCM41 - As Required Medication Policy and Procedure

    SCM42 - Medication Away from Home Policy and Procedure

    SCM43 - Collection of Prescriptions Policy and Procedure

  • SHS01 - Accident and Incident Reporting Policy and Procedure

    SHS02 - Environmental Policy and Procedure

    SHS03 - Flooding Policy and Procedure

    SHS05 - Health and Safety Training Policy and Procedure

    SHS07 - Workplace Environment Policy and Procedure

    SHS06 - Serious Incident Notification Policy and Procedure

    SHS09 - Display Screen Equipment Policy and Procedure

    SHS08 - Hazard Reporting Policy and Procedure

    SHS12 - Driving for Work Policy and Procedure

    SHS04 - Hazard Reporting Policy and Procedure

    SHR03 - Risk Assessment Policy and Procedure

    SHR01 - Health and Safety Policy and Procedure

    SHR05 - Door Access Restrictions Policy and Procedure

    SHR02 - Health and Safety Policy and Procedure

  • SPA01 - Adoption Policy and Procedure

    SPA02 - Annual Holiday Policy and Procedure

    SPA04 - Maternity Leave Policy and Procedure

    SPA05 - Paternity Policy and Procedure

    SPA07 - Sickness Absence Policy and Procedure

    SPA08 - Statutory Time Off Policy and Procedure

    SPA09 - Unable to Attend Workplace Policy and Procedure

    SPA10 - Shared Parental Leave Policy and Procedure

    SPA13 - Compassionate Leave Policy and Procedure

    SPA12 - Parental Leave Policy and Procedure

    SPR16 - Employment of Non UK Citizens Policy and Procedure

    SPC01 - Agency Staff Policy and Procedure

    SPC02 - Casual ("Bank") Workers Policy and Procedure

    SPC04 - Changes to Contract Hours

    SPC06 - Appearance Policy and Procedure

    SPC07 - Employee Handbook

    SPC10 - Notice Periods Policy and Procedure

    SPC09 - Minimum Wage Policy and Procedure

    SPC11 - Part-Time Employees Policy and Procedure

    SPC12 - Staff Loans and Advances Policy and Procedure

    SPC13 - Statement of Main Terms and Conditions of Employment - Variation

    SPC14 - Fixed-Term Workers Policy and Procedure

    SPC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    SPC08 - Employee Handbook

    SPE01 - Harassment Policy and Procedure

    SPE02 - Flexible Working Policy and Procedure

    SPE03 - Equality and Diversity Policy and Procedure

    SPE06 - Disabled Workers Policy and Procedure

    SPE05 - Anti-Bullying Policy and Procedure

    SPE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    SPE08 - Gender Pay Reporting Policy and Procedure

    SPM02 - Management of Stress Policy and Procedure

    SPM01 - First Aid Policy and Procedure

    SPM04 - Redundancy Policy and Procedure

    SPM05 - Retirement Policy and Procedure

    SPM07 - Smoking at Work Policy and Procedure

    SPM08 - Staff Levels Policy and Procedure

    SPM09 - Staff Rota Policy and Procedure

    SPM11 - Whistleblowing Policy and Procedure

    SPM12 - Lone Working Policy and Procedure

    SPM13 - Working Time Regulations Policy and Procedure

    SPM14 - Disclosure Scotland Code of Practice

    SPM17 - On-Call Policy and Procedure

    SPM18 - Relationships at Work Policy and Procedure

    SPM06 - Staff Attendance Record

    SPM16 - Staff Rota Policy and Procedure

    SPM15 - Smoking at Work Policy and Procedure

    SPM20 - First Aid Policy and Procedure

    SPJ01 - Job Description - Activities Coordinator

    SPJ02 - Job Description - Administrator

    SPJ07 - Job Description - Chef/Cook

    SPJ04 - Job Description - Carer

    SPJ09 - Job Description - Deputy Manager

    SPJ12 - Job Description - Domestic/Cleaner

    SPJ16 - Job Description - Housekeeper

    SPJ17 - Job Description - Kitchen Assistant/Cleaner

    SPJ19 - Job Description - Laundry

    SPJ21 - Job Description - Maintenance/Handyperson

    SPJ22 - Job Description - Painter and Decorator

    SPJ24 - Job Description - Registered Manager

    SPJ28 - Job Description - Registered Provider

    SPJ26 - Job Description - Registered Nurse

    SPJ29 - Job Description - Senior Carer

    SPJ32 - Person Specification - Carer

    SPJ38 - Job Description - Apprentice Carer

    SPJ42 - Person Specification - Director or Trustee

    SPJ40 - Job Description - Director of an Unlisted Company

    SPJ43 - Job Description - Clinical Lead

    SPJ23 - Job Description - Nominated Person

    SPJ35 - Job Description - Registered Manager

    SPJ36 - Job Description - Registered Provider

    SPJ34 - Job Description - Support Worker

    SPJ37 - Job Description - Care Coordinator

    SPP01 - Absenteeism Policy and Procedure

    SPP02 - Alcohol and Drugs Policy and Procedure

    SPP04 - Grievances Policy and Procedure

    SPP03 - Discipline Policy and Procedure

    SPP05 - Moonlighting Policy and Procedure

    SPP06 - Obtaining Medical Reports Policy and Procedure

    SPP07 - Capability Policy and Procedure

    SPP08 - Supervision Policy and Procedure

    SPR17 - Manager’s Development Appraisal Policy and Procedure

    SPR01 - Development Appraisal Policy and Procedure

    SPR04 - Disclosure Policy and Procedure

    SPR05 - Employee Termination Record Keeping Policy and Procedure

    SPR06 - Health and Fitness Questionnaire

    SPR07 - Induction Policy and Procedure

    SPR09 - Recruitment Pack - Recruit Specification

    SPR08 - Recruitment of Ex-Offenders Policy and Procedure

    SPR10 - Recruitment Pack - Individual Applicant Pack

    SPR11 - Recruitment Pack - Induction and Job Start

    SPR13 - Training Event Attendance Record

    SPR12 - Recruitment Policy and Procedure

    SPR14 - Training Policy and Procedure

    SPR03 - SSSC Code of Practice for Workers and Employers Policy and Procedure

    SPR18 - Employment of Young Persons Policy and Procedure

    SPR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

    SPR20 - Apprenticeship Agreement Policy and Procedure

    SPR21 - Registration of Scottish Social Care Workers Policy and Procedure

    SPR22 - Director or Trustee's Development Appraisal Policy and Procedure

    SPR23 - References Policy and Procedure

    SPR15 - Recruitment Pack - Induction and Job Start

  • SKC01 - Catering Communication and Action Policy and Procedure

    SKC02 - Catering Policy and Procedure

    SKC03 - Catering Stock Sheet

    SKC04 - Catering Uniforms Policy and Procedure

    SKC05 - Food Storage Temperatures Policy and Procedure

    SKC06 - Kitchen Safety Checklist

    SKC07 - Menu Choice Policy and Procedure

    SKC08 - Supply of Service User's Own Food Policy and Procedure

    SKC10 - Food Allergens Policy and Procedure

    SKC11 - Food Allergens Policy and Procedure

    SKH01 - Catering Cleaning Schedule and Audit Policy and Procedure

    SKH02 - Catering Hazard Analysis (HACCP) Policy and Procedure

    SKH03 - Cross Contamination between Care and Catering Policy and Procedure

    SKH05 - Kitchen Cleaning Schedule

    SKH04 - Food Hygiene Policy and Procedure

    SKH06 - Personal Hygiene Policy and Procedure

    SKH07 - Cross Contamination between Care and Food Preparation Policy and Procedure

    SKH08 - Food Hygiene Policy and Procedure

    SKH09 - Personal Hygiene Policy and Procedure

    SSC01 - Additional Cleaning Duties

    SSC02 - Cleaning Stock Sheet

    SSC03 - Dilution of Chemicals Policy and Procedure

    SSC04 - Housekeeping Communication and Action

    SSC05 - Housekeeping Policy and Procedure

    SSL01 - Dry Cleaning Record

    SSL02 - Laundry Communication and Action

    SSL03 - Laundry Policy and Procedure

    SSL04 - Laundry Safety Checklist

    SSL05 - Linen Stock Sheet

    SMB02 - Maintenance Communication and Action Policy and Procedure

    SMB01 - Accommodation Standards Policy and Procedure

    SMB03 - Maintenance Policy and Procedure

    SMB04 - Room Temperature Control Policy and Procedure

    SMB05 - Security Policy and Procedure

    SMB06 - Visiting Contractors Policy and Procedure

    SMB07 - Window Security Policy and Procedure

    SME01 - Daily Maintenance Details and Timesheet

    SME03 - Lifts and Hoists Policy and Procedure

    SME02 - Legionella Policy and Procedure

    SME04 - Room Call Policy and Procedure

    SME05 - Service Equipment Maintenance Policy and Procedure

    SME06 - Water Temperature Policy and Procedure

    SME08 - Lifts and Hoists Policy and Procedure

    SMR01 - Electrical Safety Policy and Procedure

    SMR02 - Fire Alarm Response Policy and Procedure

    SMR03 - Fire Equipment Policy and Procedure

    SMR05 - Lift Safety Policy and Procedure

    SMR07 - CCTV Policy and Procedure

    SMR10 - Fire Safety Policy and Procedure

    SMR04 - Fire Safety Policy and Procedure

    SMR06 - Electrical Safety Policy and Procedure

    SMR08 - Fire Safety Policy and Procedure in Service Users' Homes

  • SQA01 - Administration Management Policy and Procedure

    SQA02 - Administration Audit and Action Plan

    SQA05 - General Management Protocol Policy and Procedure

    SQA06 - General Management Policy and Procedure

    SQQ17 - Management and Prevention of Violence at Work Policy and Procedure

    SQC01 - Care Audit and Action Plan

    SQC04 - Care Management Protocol

    SQC03 - Care Communication and Information Policy and Procedure

    SQC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    SQC07 - Key Worker Policy and Procedure

    SQC08 - Personal Plan Review

    SQC11 - Named Nurse Policy and Procedure

    SQC02 - Care Audit and Action Plan

    SQC09 - Personal Plan Audit

    SQC16 - Care Communication and Information Policy and Procedure

    SQC18 - Key Worker Policy and Procedure

    SQC21 - Spot Checks Policy and Procedure

    SQC10 - Personal Plan Review

    SQK01 - Catering Audit and Action Plan

    SQK02 - Catering Management Protocol

    SQH01 - Housekeeping Audit and Action Plan

    SQH02 - Housekeeping Cleaning Schedule and Audit

    SQH03 - Housekeeping Management Protocol

    SQH04 - Laundry Cleaning Schedule and Audit

    SQH05 - Room Cleaning Checklist

    SQM01 - Maintenance Audit and Action Plan

    SQM02 - Maintenance Management Protocol

    SQP03 - Personnel Audit and Action Plan

    SQP04 - Staff Retention Policy and Procedure

    SQQ02 - Auditing Policy and Procedure

    SQQ01 - Action Planning Policy and Procedure

    SQQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    SQQ06 - Management and Prevention of Violence at Work Policy and Procedure

    SQQ07 - Management Meetings Policy and Procedure

    SQQ11 - Quality Meetings Policy and Procedure

    SQQ10 - Quality and Quality Assurance Policy and Procedure

    SQQ12 - Service Users/Relatives Meetings Log

    SQQ08 - Management Meetings Policy and Procedure

    SQQ13 - Quality and Quality Assurance Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

  • SRI01 - Guidance on Registering a Care Service

    SRI02 - How to Register a Care Service

    SRI03 - Financial Viability Guidance

    SRI04 - Registration Fees

    SRI05 - Care Service Inspections General

  • SMI00 - Overarching Mock Inspection Policy and Procedure

    SMI07 - Mock Inspection - Quality of Care and Support

    SMI09 - Mock Inspection - Quality of Management and Leadership

    SMI08 - Mock Inspection - Quality of Staffing

    SMI10 - Overarching Mock Inspection Policy and Procedure

    SMI01 - Mock Inspection - Key Question 1 - Support and Wellbeing

    SMI02 - Mock Inspection - Key Question 2 - Leadership

    SMI03 - Mock Inspection - Key Question 3 - Staff Team

    SMI04 - Mock Inspection - Key Question 4 - Setting

    SMI05 - Mock Inspection - Key Question 5 - Planned Care and Support

  • SSP01 - Overarching Scottish Standards Policy and Procedure

  • SSQ01 - Overarching Surveys Policy and Procedure

    SSQ02 - Overarching Surveys Policy and Procedure

    SSQ03 - Residents Survey

    SSQ04 - Friends, Relatives and Advocates Survey

    SSQ08 - Friends, Relatives and Advocates Survey

    SSQ05 - Staff Survey

    SSQ09 - Staff Survey

    SSQ06 - Visiting Professionals Survey

    SSQ07 - Service Users Survey

    SSQ10 - External Professionals Survey

    FSDC1 - Patients and Their Families Survey - Caring

Ongoing Support and Guidance for Adult Social Care in Scotland

  1. Simple to use

    online interface for all care home activity in Scotland

  2. Fully comprehensive approach

    1600+ pages with 300+ easy to follow policies and procedures, available in Word and PDF

  3. Monthly updates

    keep your manuals compliance-ready and ensure care home staff have access to the latest information

  4. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  5. Online customisation

    lets you change any of the up to 130+ fields that are customised to your care home

  6. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates

  7. Reading Lists

    Lets you thoroughly prepare your care home for CQC inspections

  8. Supports Care Inspectorate Registration

    Get over the first hurdle of the Public Services Reform (Scotland) Act 2010

  9. Supports QA

    Meets the Care Inspectorate Definition of Quality Assurance for on-going compliance

  10. Fully customised documents

    as required by the Care Inspectorate documents are specific to your organisation and not generic

  11. Stay up to date

    Keep in step with all the Care Inspectorate and legislative changes

  12. Peace of mind

    Know you are compliant and that we keep you up to date

Meeting the challenges of Care Inspectorate

The Care Inspectorate provide assurance and protection for people who use care, social work and child protection services in Scotland. Meeting the Health and Social Care Standards and the regulatory framework of the Care Inspectorate requires that health and social care providers are carrying out services that are of the highest quality.

Achieving compliance with the Public Services Reform Scotland Act 2010 , the Health and Social Care Standards, and all updates issued by the Scottish Care Inspectorate is a daunting task for the busy care manager. QCS is the leading management system that relieves the compliance burden headache so that you can concentrate on delivering excellence in care.

By adding QCS software to your care management toolkit, policy compliance will be easily managed and maintained with every document accessible and updatable with the latest Care Inspectorate policies – 24/7.

Ongoing Care Inspectorate Compliance Support

Care Inspectorate inspectors can visit your social care service at any time, any day and not necessarily with advance notice, so having the QCS on your side will help you be prepared for Care Inspectorate inspections by managing your compliance policy documentation safety, securely and compliant with the latest policy updates.

Key system policies for Scottish social care include detailed care plans, admission risk assessments and safeguarding arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user and our system offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything complying with these protocols in one place.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

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  • Absolutely brilliant system

    Absolutely brilliant system, I honestly don't know how we managed without it very user friendly. There is a policy and procedure for all our needs and more. Audits for everything you could want, We don't have to worry about policy updates they are all done automatically keeping us up to date with all new policy and procedure. I would highly recommend this system. Helen

  • I have received my official letter of…

    I have received my official letter of Registration from the CQC today. I could not have done any of this without the beautiful TINA HALL. She made me feel like I was the only person that she was helping which I know is far from true! She never tired from my 'daft' questions when I was having 'blonde' moments. She reassured me and gave me confidence when I was ready to throw in the towel! Tina was patient, extremely helpful… Emma Howarth - Able Care Huddersfield

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