Policies and Procedures for Care & Nursing Homes

Scottish Social Care Management System

Supports your Care Inspectorate Compliance under the Public Services Reform (Scotland) Act 2010
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The QCS Scottish Social Care Management System is a comprehensive solution for achieving compliance with Scotland’s health and social care regulator, the Care Inspectorate. From April 2018, care homes and domiciliary care services for older people will no longer be inspected by using the Quality Themes and Statements and instead by the new Five Questions and Quality Indicators.

All of our policies, procedures and compliance tools are aligned with this new Inspection framework, helping you to manage your business effectively, and prepare for your next inspection.

Furthermore, we are currently developing a brand new suite of self-audit tools based on the new inspection framework. These include surveys, mock inspection toolkits and a very simple way of showing the Care Inspectorate the evidence that you have the new standards covered.

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Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.
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Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.
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You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
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Policies and procedures included in Scottish Social Care Management System package
(only relevant Care provision templates apply)

Simply choose the category:

SCC51 - Care Forms: Daily Report
SCC52 - Care Forms: Life History
SCC53 - Care Forms: Monthly Observations
SCC54 - Care Forms: Monthly Weight Audit January - June
SCC55 - Care Forms: Monthly Weight Audit July - December
SCC56 - Care Forms: Moving and Handling Assessment
SCC57 - Care Forms: Nursing Assessment
SCC58 - Care Forms: Risk Assessment Review
SCC59 - Care Forms: Service Review
SCC01 - Supporting Independence in Personal Care Policy and Procedure
SCC02 - Blood Spillage Policy and Procedure
SCC04 - Changes in Health State Policy and Procedure
SCC05 - Clinical Procedures Policy and Procedure
SCC08 - Promoting Independence with Continence Policy and Procedure
SCC09 - Daily Communication Meetings Policy and Procedure
SCC10 - De-escalation Policy and Procedure
SCC12 - Support with Eating and Drinking Policy and Procedure
SCC14 - Food and Nutrition Policy and Procedure
SCC16 - GP and Visiting Professionals Policy and Procedure
SCC18 - Infection Control Policy and Procedure
SCC19 - Intermediate Care Policy and Procedure
SCC20 - Medical Emergency Policy and Procedure
SCC21 - Mobility Policy and Procedure
SCC22 - Moving and Handling Policy and Procedure
SCC23 - Sharps and Needlestick Policy and Procedure
SCC25 - Oxygen Use Policy and Procedure
SCC27 - PEG Policy and Procedure
SCC26 - Pain Management Policy and Procedure
SCC28 - Supporting Independence with Shopping Policy and Procedure
SCC30 - Pressure Sore Management Policy and Procedure
SCC31 - Service Users with Communication Difficulties Policy and Procedure
SCC35 - Falls Management Policy and Procedure
SCC40 - Dementia Policy and Procedure
SCC45 - Personal Shopping Policy and Procedure
SCC43 - Bi-Polar Disorder Policy and Procedure
SCC47 - Quarantine and Barrier Nursing Policy and Procedure
SCC60 - Anxiety Policy and Procedure
SCC62 - Grief and Loss Policy and Procedure
SCC63 - Suicide Prevention Policy and Procedure
SCC65 - Eating Disorders Policy and Procedure
SCC67 - Illegal Possession of Drugs on Premises Policy and Procedure
SCC66 - Adults with Autism Policy and Procedure
SCC72 - Immunisation Policy and Procedure
SCC73 - Management of Medical Devices Policy and Procedure
SCC74 - Supporting Independence with Holidays Policy and Procedure
SCC75 - Catheter Care Policy and Procedure
SCC78 - Choking Policy and Procedure
SCC69 - Unexpected Death Policy and Procedure
SCC89 - Heatwave Policy and Procedure
SCC92 - Oral Care Policy and Procedure
SCC86 - Clinical Waste Disposal Policy and Procedure
SCC87 - Diabetes Policy and Procedure
SCC46 - Depression Policy and Procedure
SCR59 - Use of Bed Rails Policy and Procedure
SCC102 - Nutrition Assessment Policy and Procedure
SCC103 - Management of Syringe Drivers Policy and Procedure
SCC105 - Epilepsy Policy and Procedure
SCC91 - Verification and Certification of Death Policy and Procedure
SCC42 - Schizophrenia Policy and Procedure
SCC07 - Clinical Waste Disposal Policy and Procedure
SCC11 - Diabetes Policy and Procedure
SCC17 - GP and Visiting Professionals Policy and Procedure
SCC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure
SCC33 - Food and Nutrition Policy and Procedure
SCC34 - Infection Control Policy and Procedure
SCC36 - De-escalation Policy and Procedure
SCC37 - Medical Emergency Policy and Procedure
SCC38 - Mobility Policy and Procedure
SCC41 - Dementia Policy and Procedure
SCC39 - Oxygen Use Policy and Procedure
SCC44 - Late and Missed Visits Policy and Procedure
SCC49 - Sharps and Needlestick Policy and Procedure
SCC64 - Staff Food Provision Policy and Procedure
SCC71 - Double Up Home Care Policy and Procedure
SCC76 - Expected Death Policy and Procedure
SCC77 - Promoting Independence with Continence Policy and Procedure
SCC79 - Moving and Handling Policy and Procedure
SCC84 - Unexpected Death Policy and Procedure
SCC83 - Live-in Care Policy and Procedure
SCC90 - Heatwave Policy and Procedure
SCC82 - PEG Policy and Procedure
SCC97 - Immunisation Policy and Procedure
SCC93 - Oral Care Policy and Procedure
SCC100 - Choking Policy and Procedure
SCC99 - Falls Management Policy and Procedure
SCC96 - Pressure Ulcer Prevention and Management Policy and Procedure
SCC88 - Supporting Independence in Personal Care Policy and Procedure
SCC101 - Blood Spillage Policy and Procedure
SCC104 - Illegal Possession of Drugs on Premises Policy and Procedure
SCC107 - Management of Medical Devices Policy and Procedure
SCC108 - Catheter Care Policy and Procedure
SCC109 - Supporting Independence with Holidays Policy and Procedure
SCR01 - Access to NHS Services Policy and Procedure
SCR02 - Advocacy Policy and Procedure
SCR05 - Choice of Carer Gender Policy and Procedure
SCR06 - Choice Policy and Procedure
SCR07 - Confidentiality Policy and Procedure
SCR08 - Consent to Examination or Treatment Policy and Procedure
SCR09 - End of Life Personal Planning Policy and Procedure
SCR10 - Limitation of Freedom Policy and Procedure
SCR11 - Adults with Incapacity (Scotland) Act 2000 Policy and Procedure
SCR12 - Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure
SCR13 - Participation Policy and Procedure
SCR16 - Promotion of Recreational Activities Policy and Procedure
SCR15 - Privacy Policy and Procedure
SCR17 - Restraint Policy and Procedure
SCR18 - Service User Communication with Organisation Policy and Procedure
SCR19 - Risk Taking Policy and Procedure
SCR29 - Human Rights Policy and Procedure
SCR47 - Advance Decision Form
SCR28 - Staff Identification Policy and Procedure
SCR04 - Adult Support and Protection Policy and Procedure
SCR32 - Sex and Sexuality Policy and Procedure
SCR55 - Professional Relationships Policy and Procedure
SCR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure
SCR21 - Choice Policy and Procedure
SCR22 - Consent to Examination or Treatment Policy and Procedure
SCR23 - End of Life Personal Planning Policy and Procedure
SCR24 - Privacy Policy and Procedure
SCR25 - Supporting Recreational Activities Policy and Procedure
SCR27 - Service User Communication with Organisation Policy and Procedure
SCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure
SCR33 - Confidentiality Policy and Procedure
SCR58 - Professional Boundaries Policy and Procedure
SCR30 - Participation Policy and Procedure
SCP01 - Care and Daily Living Policy and Procedure
SCP02 - Discharge Pack Policy and Procedure
SCP06 - Rehabilitation Policy and Procedure
SCP05 - Challenging Behaviour Policy and Procedure
SCP11 - Service User Personal Planning Policy and Procedure
SCP13 - Supporting Safe Travel and Mobility Policy and Procedure
SCP14 - Specialist Needs Policy and Procedure
SCP16 - Wound Care Management Policy and Procedure
SCP22 - Cooperating with Other Providers Policy and Procedure
SCP23 - Bristol Stool Scale Recording Policy and Procedure
SCP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
SCP04 - Service User Fire Evacuation Policy and Procedure
SCP20 - Service User Personal Planning Policy and Procedure
SCP21 - Continuity of Care Policy and Procedure
SCP31 - Bristol Stool Scale Recording Policy and Procedure
SCP28 - Cooperating with Other Providers Policy and Procedure
SAB01 - Archiving, Disposal and Storing of Records Policy and Procedure
GDPR01 - Overarching GDPR Policy and Procedure
GDPR04 - Initial Privacy Impact Assessment Policy and Procedure
GDPR02 - Appointing a Data Protection Officer Policy and Procedure
GDPR03 - Data Security and Data Retention Policy and Procedure
GDPR05 - Subject Access Requests Policy and Procedure
GDPR06 - Breach Notification Policy & Procedure
GDPR07 - Privacy Notice Policy & Procedure
GDPR08 - Website Privacy Policy and Procedure
GDPR09 - Fair Processing Notice Policy and Procedure
SGDPR10 - Consent Authorisation Policy and Procedure
GDPRG01 - Act Now!
GDPRG02 - Key Terms
GDPRG03 - Key Principles
GDPRG04 - Processing Personal Data
GDPRG05 - Rights of the Data Subject
GDPRG06 - Transferring Personal Data
GDPRF01 - Initial Privacy Impact Assessment
GDPRF02 - Appointment of a Data Protection Officer
GDPRF08 - Website Privacy Statement
GDPRF03 - Template Subject Access Request Letter
GDPRF04 - Cookies Example Policy Statement
GDPRF09 - Consent Authorisation Form - Person with Capacity
GDPRF10 - Consent Authorisation Form - Person Lacking Capacity
GDPRF05 - Template Fair Processing Notice - Employees
GDPRF06 - Template Fair Processing Notice - External
GDPRF07 - Breach Notification Process Map
GDPRF11 - Subject Access Request
GDPRF12 - Privacy Impact Assessment
SAB02 - Business Continuity Policy and Procedure
SAB03 - Business Expenses Policy and Procedure
SAB04 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
SAB05 - Business Plan Policy and Procedure
SAB07 - Computer, Email and Internet Usage Policy and Procedure
SAB08 - Financial Administration Policy and Procedure
SAB09 - Policy Management and Usage Policy and Procedure
SAB10 - Record Keeping Policy and Procedure
SAB12 - Service User Administration File Policy and Procedure
SAB14 - Stock Control Policy and Procedure
SAB18 - Anti-Bribery Policy and Procedure
SAB15 - Tender Information Policy and Procedure
SAB24 - Adverse Weather Policy and Procedure
SAB25 - Vehicle Insurance Policy and Procedure
SAB26 - Social Networking Policy and Procedure
SAB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure
SAB35 - Supporting Service Users During Adverse Weather Policy and Procedure
EU01 - EU Exit Guidance
SAB06 - Business Plan Policy and Procedure
SAB13 - Staff Supply Agreement
SAB16 - Register of Other Interests Policy and Procedure
SAB17 - Service User Administration File Policy and Procedure
SAB19 - Record Keeping Policy and Procedure
SAB27 - Adverse Weather Conditions Policy and Procedure
SAB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
SAB36 - Supporting Service Users During Adverse Weather Policy and Procedure
SAC01 - Access to Information Policy and Procedure
SAC02 - Administration Communication and Action Policy and Procedure
SAC03 - Communication Policy and Procedure
SAC05 - Covering Letter - Handbook Issue and Key Worker
SAC08 - Information Pack Policy and Procedure
SAC10 - Monitoring of Business Communications Policy and Procedure
SAC11 - Registration Authority Notification Policy and Procedure
SAC12 - Monitoring of Business Performance Policy and Procedure
SAC18 - Business Mobile Phone Use Policy and Procedure
SAC20 - Emergency Communication Policy and Procedure
SAC07 - Emergency Communication Policy and Procedure
SAC04 - Communication Policy and Procedure
SAC09 - Information Pack Policy and Procedure
SAC14 - Monitoring of Business Performance Policy and Procedure
SAC16 - Registration Authority Notification Policy and Procedure
SAC19 - Business Mobile Phone Use Policy and Procedure
SAF02 - Purchasing Policy and Procedure
SAF03 - Receipt of Delivered Goods Policy and Procedure
SAF04 - Statement of Account Policy and Procedure
SAF05 - Service User's Finances Policy and Procedure
SAF06 - Purchasing Policy and Procedure
SAF07 - Service User's Finances Policy and Procedure
SAF08 - Receipt of Delivered Goods Policy and Procedure
SAR01 - Child Protection Policy and Procedure
SAR03 - Home Closure Policy and Procedure
SAR04 - Missing Client Policy and Procedure
SAR05 - Photographs Policy and Procedure
SAR08 - Service User Contract
SAR14 - Service User Guide
SAR21 - Statement of Purpose
SAR25 - Visitors Policy and Procedure
SAR27 - Witnessing of Documents Policy and Procedure
SAR28 - Residency Agreement (Scotland)
SAR30 - Hate Crime Policy and Procedure
SAR26 - Volunteers Policy and Procedure
SAR31 - National Care Standards Guide - Prospective Service Users Policy and Procedure
SAR32 - Pets Policy and Procedure
SAR33 - Termination of Service User's Residency Contract Policy and Procedure
SAR36 - Consumption of Alcohol Policy and Procedure
SAR37 - Contract Cancellation Terms Policy and Procedure
SAR38 - Duty of Candour Policy and Procedure
SAR10 - Service User Contract
SAR16 - Service User Guide
SAR23 - Statement of Purpose
SAR34 - Termination of Service User's Service Contract Policy and Procedure
SAR35 - Missing Service User Policy and Procedure
SAR42 - No Reply Policy and Procedure
SAR09 - Refusal to Hold Records Policy and Procedure
SAR02 - HMO Regulations Policy and Procedure
SAR11 - Service User Contract
SAR12 - Service User Guide
SAR24 - Statement of Purpose
- Admission Risk Assessment
- Risk Assessment & Care Planning
SCA13 - Pre-Admission and Admission Policy and Procedure
SCA11 - Pre-Admission and Personal Planning Pack
SCA17 - Hospital Discharge Policy and Procedure
SCA04 - Personal Plan Pack A - Pre-Admission
SCA09 - Personal Plan Pack B - Admission and Personal Planning
SCA03 - Personal Planning Pack A - Service Commencement
SCA08 - Service Start Pack B - Personal Plan
SCA05 - Personal Planning Pack A - Service Commencement
SCA10 - Service Start Pack B - Personal Plan
SCP07 - Resuscitation Policy and Procedure
SCP08 - Review Assessment Policy and Procedure
SCP27 - Resuscitation Policy and Procedure
SCP29 - Review Assessment Policy and Procedure
SCP32 - Specialist Needs Policy and Procedure
- Medications Management
SCM02 - Overarching Medication Policy and Procedure
SCM06 - Ordering and Receipt of Medication Policy and Procedure
SCM07 - Storage of Medication Policy and Procedure
SCM08 - Safe Disposal of Medication Policy and Procedure
SCM10 - Other Routes of Medication Administration Policy and Procedure
SCM09 - Controlled Drugs Policy and Procedure
SCM11 - Administration of Medicines Policy and Procedure
SCM12 - Recording the Administration of Medication Policy and Procedure
SCM16 - Auditing and Monitoring of Medication Policy and Procedure
SCM13 - Homely Remedies Policy and Procedure
SCM14 - Training and Competency on Medications Policy and Procedure
SCM15 - Medication Errors and Near Misses Policy and Procedure
SCM17 - Covert Medication Policy and Procedure
SCM18 - As Required and Variable Dose Medication Policy and Procedure
SCM20 - Medication Away from Home Policy and Procedure
SCM03 - Overarching Medication Policy and Procedure
SCM30 - Storage of Medication Policy and Procedure
SCM31 - Safe Disposal of Medication Policy and Procedure
SCM32 - Controlled Drugs Policy and Procedure
SCM33 - Other Routes of Medication Administration Policy and Procedure
SCM34 - Administration of Medicines Policy and Procedure
SCM35 - Recording the Administration of Medication Policy and Procedure
SCM36 - Over the Counter Medication Policy and Procedure
SCM37 - Training and Competency on Medications Policy and Procedure
SCM39 - Auditing and Monitoring of Medication Policy and Procedure
SCM38 - Medication Errors and Near Misses Policy and Procedure
SCM40 - Covert Medication Policy and Procedure
SCM41 - As Required Medication Policy and Procedure
SCM42 - Medication Away from Home Policy and Procedure
SCM43 - Collection of Prescriptions Policy and Procedure
- Health & Safety
- Risk Assessment
SHS01 - Accident and Incident Reporting Policy and Procedure
SHS02 - Environmental Policy and Procedure
SHS03 - Flooding Policy and Procedure
SHS05 - Health and Safety Training Policy and Procedure
SHS07 - Workplace Environment Policy and Procedure
SHS06 - Serious Incident Notification Policy and Procedure
SHS09 - Display Screen Equipment Policy and Procedure
SHS08 - Hazard Reporting Policy and Procedure
SHS12 - Driving for Work Policy and Procedure
SHS04 - Hazard Reporting Policy and Procedure
SHS10 - Workplace Environment Policy and Procedure
SHR03 - Risk Assessment Policy and Procedure
SHR01 - Health and Safety Policy and Procedure
SHR05 - Door Access Restrictions Policy and Procedure
SHR02 - Health and Safety Policy and Procedure
SPA01 - Adoption Policy and Procedure
SPA02 - Annual Holiday Policy and Procedure
SPA04 - Maternity Leave Policy and Procedure
SPA05 - Paternity Policy and Procedure
SPA07 - Sickness Absence Policy and Procedure
SPA08 - Statutory Time Off Policy and Procedure
SPA09 - Unable to Attend Workplace Policy and Procedure
SPA10 - Shared Parental Leave Policy and Procedure
SPA13 - Compassionate Leave Policy and Procedure
SPA12 - Parental Leave Policy and Procedure
SPR16 - Right to Work Checks Policy and Procedure
SPC01 - Agency Staff Policy and Procedure
SPC02 - Casual ("Bank") Workers Policy and Procedure
SPC06 - Appearance Policy and Procedure
SPC07 - Staff Handbook
SPC10 - Notice Periods Policy and Procedure
SPC09 - Minimum Wage Policy and Procedure
SPC11 - Part-Time Employees Policy and Procedure
SPC12 - Staff Loans and Advances Policy and Procedure
SPC13 - Statement of Main Terms and Conditions of Employment - Variation
SPC14 - Fixed-Term Workers Policy and Procedure
SPC16 - Self Employment and Zero Hours Contracts Policy and Procedure
SPC08 - Staff Handbook
SPE01 - Harassment Policy and Procedure
SPE02 - Flexible Working Policy and Procedure
SPE03 - Equality and Diversity Policy and Procedure
SPE06 - Disabled Workers Policy and Procedure
SPE05 - Anti-Bullying Policy and Procedure
SPE07 - Anti-Slavery and Human Trafficking Policy and Procedure
SPE08 - Gender Pay Reporting Policy and Procedure
SPM02 - Management of Stress Policy and Procedure
SPM01 - First Aid Policy and Procedure
SPM04 - Redundancy Policy and Procedure
SPM05 - Retirement Policy and Procedure
SPM07 - Smoking at Work Policy and Procedure
SPM08 - Staff Levels Policy and Procedure
SPM09 - Staff Rota Policy and Procedure
SPM11 - Whistleblowing Policy and Procedure
SPM12 - Lone Working Policy and Procedure
SPM13 - Working Time Regulations Policy and Procedure
SPM14 - Disclosure Scotland Code of Practice Policy and Procedure
SPM17 - On-Call Policy and Procedure
SPM18 - Relationships at Work Policy and Procedure
SPM16 - Staff Rota Policy and Procedure
SPM15 - Smoking at Work Policy and Procedure
SPM20 - First Aid Policy and Procedure
SPJ01 - Job Description - Activities Coordinator
SPJ02 - Job Description - Administrator
SPJ07 - Job Description - Chef/Cook
SPJ04 - Job Description - Carer
SPJ09 - Job Description - Deputy Manager
SPJ12 - Job Description - Domestic/Cleaner
SPJ16 - Job Description - Housekeeper
SPJ17 - Job Description - Kitchen Assistant/Cleaner
SPJ19 - Job Description - Laundry
SPJ21 - Job Description - Maintenance/Handyperson
SPJ22 - Job Description - Painter and Decorator
SPJ24 - Job Description - Registered Manager
SPJ28 - Job Description - Registered Provider
SPJ26 - Job Description - Registered Nurse
SPJ29 - Job Description - Senior Carer
SPJ32 - Person Specification - Carer
SPJ38 - Job Description - Apprentice Carer
SPJ42 - Person Specification - Director or Trustee
SPJ40 - Job Description - Director of an Unlisted Company
SPJ43 - Job Description - Clinical Lead
SPJ23 - Job Description - Nominated Person
SPJ35 - Job Description - Registered Manager
SPJ36 - Job Description - Registered Provider
SPJ34 - Job Description - Support Worker
SPJ37 - Job Description - Care Coordinator
SPP01 - Absenteeism Policy and Procedure
SPP02 - Alcohol and Drugs Policy and Procedure
SPP04 - Grievances Policy and Procedure
SPP03 - Discipline Policy and Procedure
SPP05 - Moonlighting Policy and Procedure
SPP06 - Obtaining Medical Reports Policy and Procedure
SPP07 - Capability Policy and Procedure
SPP08 - Supervision Policy and Procedure
SPR17 - Manager’s Development Appraisal Policy and Procedure
SPR01 - Development Appraisal Policy and Procedure
SPR04 - Disclosure Policy and Procedure
SPR06 - Health and Fitness Questionnaire
SPR07 - Induction Policy and Procedure
SPR09 - Recruitment Pack - Recruit Specification
SPR08 - Recruitment of Ex-Offenders Policy and Procedure
SPR10 - Recruitment Pack - Individual Applicant Pack
SPR11 - Recruitment Pack - Induction and Job Start
SPR13 - Training Event Attendance Record
SPR12 - Recruitment Policy and Procedure
SPR14 - Training Policy and Procedure
SPR03 - SSSC Code of Practice for Workers and Employers Policy and Procedure
SPR18 - Employment of Young Persons Policy and Procedure
SPR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure
SPR20 - Apprenticeship Agreement Policy and Procedure
SPR21 - Registration of Scottish Social Care Workers Policy and Procedure
SPR22 - Director or Trustee's Development Appraisal Policy and Procedure
SPR23 - References Policy and Procedure
SPR15 - Recruitment Pack - Induction and Job Start
SKC01 - Catering Communication and Action Policy and Procedure
SKC02 - Catering Policy and Procedure
SKC04 - Catering Uniforms Policy and Procedure
SKC05 - Food Storage Temperatures Policy and Procedure
SKC07 - Menu Choice Policy and Procedure
SKC08 - Supply of Service User's Own Food Policy and Procedure
SKC10 - Food Allergens Policy and Procedure
SKC11 - Food Allergens Policy and Procedure
SKH01 - Catering Cleaning Schedule and Audit Policy and Procedure
SKH02 - Catering Hazard Analysis (HACCP) Policy and Procedure
SKH03 - Cross Contamination between Care and Catering Policy and Procedure
SKH04 - Food Hygiene Policy and Procedure
SKH06 - Personal Hygiene Policy and Procedure
SKH07 - Cross Contamination between Care and Food Preparation Policy and Procedure
SKH08 - Food Hygiene Policy and Procedure
SKH09 - Personal Hygiene Policy and Procedure
SSC03 - Dilution of Chemicals Policy and Procedure
SSC05 - Housekeeping Policy and Procedure
SSL03 - Laundry Policy and Procedure
SMB02 - Maintenance Communication and Action Policy and Procedure
SMB01 - Accommodation Standards Policy and Procedure
SMB03 - Maintenance Policy and Procedure
SMB04 - Room Temperature Control Policy and Procedure
SMB05 - Security Policy and Procedure
SMB06 - Visiting Contractors Policy and Procedure
SMB07 - Window Security Policy and Procedure
SME03 - Lifts and Hoists Policy and Procedure
SME02 - Legionella Policy and Procedure
SME04 - Room Call Policy and Procedure
SME05 - Service Equipment Maintenance Policy and Procedure
SME06 - Water Temperature Policy and Procedure
SME08 - Safe Use of Hoists Policy and Procedure
SMR01 - Electrical Safety Policy and Procedure
SMR02 - Fire Alarm Response Policy and Procedure
SMR03 - Fire Equipment Policy and Procedure
SMR05 - Lift Safety Policy and Procedure
SMR07 - CCTV Policy and Procedure
SMR10 - Fire Safety Policy and Procedure
SMR04 - Fire Safety Policy and Procedure
SMR06 - Electrical Safety Policy and Procedure
SMR08 - Fire Safety Policy and Procedure in Service Users' Homes
SMR09 - CCTV Policy and Procedure
SQA01 - Administration Management Policy and Procedure
SQA05 - General Management Protocol Policy and Procedure
SQA06 - General Management Policy and Procedure
SQQ17 - Management and Prevention of Violence at Work Policy and Procedure
SQC03 - Care Communication and Information Policy and Procedure
SQC05 - Fair Access, Diversity and Inclusion Policy and Procedure
SQC07 - Key Worker Policy and Procedure
SQC08 - Personal Plan Review
SQC11 - Named Nurse Policy and Procedure
SQC09 - Personal Plan Audit
SQC16 - Care Communication and Information Policy and Procedure
SQC18 - Key Worker Policy and Procedure
SQC21 - Spot Checks Policy and Procedure
SQC10 - Personal Plan Review
SQK02 - Catering Management Policy and Procedure
SQH03 - Housekeeping Management Policy and Procedure
SQM02 - Maintenance Management Policy and Procedure
SQP04 - Staff Retention Policy and Procedure
SQQ02 - Auditing Policy and Procedure
SQQ01 - Action Planning Policy and Procedure
SQQ03 - Complaints, Suggestions and Compliments Policy and Procedure
SQQ06 - Management and Prevention of Violence at Work Policy and Procedure
SQQ07 - Management Meetings Policy and Procedure
SQQ11 - Quality Meetings Policy and Procedure
SQQ10 - Quality and Quality Assurance Policy and Procedure
SQQ08 - Management Meetings Policy and Procedure
SQQ13 - Quality and Quality Assurance Policy and Procedure
QQ03 - Complaints, Suggestions and Compliments Policy and Procedure
SRI01 - Guidance on Registering a Care Service
SRI02 - How to Register a Care Service
SRI03 - Financial Viability Guidance
SRI04 - Registration Fees
SRI05 - Care Service Inspections General
SMI00 - Overarching Mock Inspection Policy and Procedure
SMI07 - Mock Inspection - Quality of Care and Support
SMI09 - Mock Inspection - Quality of Management and Leadership
SMI08 - Mock Inspection - Quality of Staffing
SMI10 - Overarching Mock Inspection Policy and Procedure
SMI01 - Mock Inspection - Key Question 1 - Support and Wellbeing
SMI02 - Mock Inspection - Key Question 2 - Leadership
SMI03 - Mock Inspection - Key Question 3 - Staff Team
SMI04 - Mock Inspection - Key Question 4 - Setting
SMI05 - Mock Inspection - Key Question 5 - Planned Care and Support
- Policy
SSP01 - Overarching Scottish Standards Policy and Procedure
SSQ01 - Overarching Surveys Policy and Procedure
SSQ02 - Overarching Surveys Policy and Procedure
SSQ03 - Residents Survey
SSQ04 - Friends, Relatives and Advocates Survey
SSQ08 - Friends, Relatives and Advocates Survey
SSQ05 - Staff Survey
SSQ09 - Staff Survey
SSQ06 - Visiting Professionals Survey
SSQ07 - Service Users Survey
SSQ10 - External Professionals Survey
FSDC1 - Patients and Their Families Survey - Caring

Ongoing Support and Guidance for Adult Social Care in Scotland

Simple to use
online interface for all care home activity in Scotland
Fully comprehensive approach
1600+ pages with 300+ easy to follow policies and procedures, available in Word and PDF
Monthly updates
keep your manuals compliance-ready and ensure care home staff have access to the latest information
Upload your own documents
to supplement the system for an even more comprehensive and personalised adult social care compliance tool
Online customisation
lets you change any of the up to 130+ fields that are customised to your care home
Weekly update email
System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates
Reading Lists
Lets you thoroughly prepare your care home for CQC inspections
Supports Care Inspectorate Registration
Get over the first hurdle of the Public Services Reform (Scotland) Act 2010
Supports QA
Meets the Care Inspectorate Definition of Quality Assurance for on-going compliance
Fully customised documents
as required by the Care Inspectorate documents are specific to your organisation and not generic
Stay up to date
Keep in step with all the Care Inspectorate and legislative changes
Peace of mind
Know you are compliant and that we keep you up to date

Meeting the challenges of Care Inspectorate

The Care Inspectorate provide assurance and protection for people who use care, social work and child protection services in Scotland. Meeting the Health and Social Care Standards and the regulatory framework of the Care Inspectorate requires that health and social care providers are carrying out services that are of the highest quality.

Achieving compliance with the Public Services Reform Scotland Act 2010 , the Health and Social Care Standards, and all updates issued by the Scottish Care Inspectorate is a daunting task for the busy care manager. QCS is the leading management system that relieves the compliance burden headache so that you can concentrate on delivering excellence in care.

By adding QCS software to your care management toolkit, policy compliance will be easily managed and maintained with every document accessible and updatable with the latest Care Inspectorate policies – 24/7.

Ongoing Care Inspectorate Compliance Support

Care Inspectorate inspectors can visit your social care service at any time, any day and not necessarily with advance notice, so having the QCS on your side will help you be prepared for Care Inspectorate inspections by managing your compliance policy documentation safety, securely and compliant with the latest policy updates.

Key system policies for Scottish social care include detailed care plans, admission risk assessments and safeguarding arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user and our system offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything complying with these protocols in one place.