Supported Living - Scotland | QCS

Supported Living Services in Scotland

We’re more than just a digital provider; we’re your dedicated companion helping you to adapt to the specific needs of each person you support.

 

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Why Supported Living Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • Knowing what you’re up against – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Running a supported living care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are dedicated to the unique needs of those you care for, focusing on independence and choice. Our enhanced policies and guidance, including topics like Positive Behaviour Support (PBS), are designed to clarify responsibilities and foster positive outcomes in supported living settings.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with the Care Inspectorate framework. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.

 

“We no longer have to worry that we have missed a change in legislation as every time guidance changes, QCS sends us an alert”
Sophie Hare, Sussex Grange

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Supported Living services in Scotland

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AB41 – Policy Management Policy and Procedure

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SAB03 – Business Expenses Policy and Procedure

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SAB06 – Business Plan Policy and Procedure

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SAB07 – Computer, Email and Internet Usage Policy and Procedure

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SAB08 – Financial Administration Policy and Procedure

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SAB15 – Tender Information Policy and Procedure

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SAB16 – Register of Other Interests Policy and Procedure

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SAB17 – Service User Administration File Policy and Procedure

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SAB19 – Record Keeping Policy and Procedure

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SAB20 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

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SAC04 – Communication Policy and Procedure

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SAC07 – Emergency Communication Policy and Procedure

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SAC09 – Information Pack Policy and Procedure

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SAC10 – Monitoring of Business Communications Policy and Procedure

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SAC14 – Monitoring of Business Performance Policy and Procedure

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SAC16 – Registration Authority Notification Policy and Procedure

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SAC19 – Mobile Phone and Portable Device Use Policy and Procedure

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SAC24 – Media Handling Policy and Procedure

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SAF06 – Purchasing Policy and Procedure

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SAF07 – Service User’s Finances Policy and Procedure

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SAF08 – Receipt of Delivered Goods Policy and Procedure

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SAR01 – Child Protection Policy and Procedure

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SAR04 – Missing Client Policy and Procedure

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SAR05 – Photographs Policy and Procedure

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SAR09 – Refusal to Hold Records Policy and Procedure

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SAR11 – Service User Contract

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SAR12 – Service User Guide

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SAR23 – Statement of Purpose

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SAR26 – Volunteers Policy and Procedure

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SAR27 – Witnessing of Documents Policy and Procedure

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SAR32 – Pets Policy and Procedure

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CM06 – Ordering and Receipt of Medication Policy and Procedure

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CM07 – Storage of Medication Policy and Procedure

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CM08 – Safe Disposal of Medication Policy and Procedure

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CM09 – Controlled Drugs Policy and Procedure

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CM11 – Administration of Medicines Policy and Procedure

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CM13 – Homely Remedies and Self Care Policy and Procedure

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CM16 – Auditing and Monitoring of Medication Policy and Procedure

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CM20 – Medication Away from Home Policy and Procedure

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CM45 – Storage of Medication Policy and Procedure

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CM46 – Safe Disposal of Medication Policy and Procedure

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPR16 – Clear Desk Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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PJ46 – Job Description Guidance

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SAB18 – Anti-Bribery Policy and Procedure

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SPE01 – Harassment Policy and Procedure

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SPE03 – Equality and Diversity Policy and Procedure

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SPE05 – Anti-Bullying Policy and Procedure

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SPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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SPA01 – Adoption Policy and Procedure

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SPA02 – Annual Holiday Policy and Procedure

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SPA04 – Maternity Leave Policy and Procedure

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SPA07 – Sickness Absence Policy and Procedure

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SPA08 – Statutory Time Off Policy and Procedure

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SPA10 – Shared Parental Leave Policy and Procedure

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SPA12 – Parental Leave Policy and Procedure

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SPC23 – Parental Bereavement Leave Policy and Procedure

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SPC01 – Agency Staff Policy and Procedure

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SPC02 – Casual (“Bank”) Workers Policy and Procedure

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SPC06 – Appearance Policy and Procedure

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SPC08 – Staff Handbook

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SPC09 – Minimum Wage Policy and Procedure

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SPC10 – Notice Periods Policy and Procedure

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SPC11 – Part-Time Employees Policy and Procedure

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SPC12 – Staff Loans and Advances Policy and Procedure

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SPC13 – Staff Contracts Policy and Procedure

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SPC14 – Fixed-Term Workers Policy and Procedure

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SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’

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SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure

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SPM13 – Working Time Regulations Policy and Procedure

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SPM14 – Disclosure Scotland Code of Practice Policy and Procedure

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SPM15 – Smoking at Work Policy and Procedure

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SPM16 – Staff Rota Policy and Procedure

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SPM17 – On-Call Policy and Procedure

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SPM18 – Relationships at Work Policy and Procedure

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SPP01 – Absenteeism Policy and Procedure

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SPP03 – Discipline Policy and Procedure

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SPP04 – Grievances Policy and Procedure

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SPP05 – Moonlighting Policy and Procedure

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SPP06 – Obtaining Medical Reports Policy and Procedure

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SPP07 – Capability Policy and Procedure

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SPP09 – Supervision Policy and Procedure

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SPR17 – Manager’s Development Appraisal Policy and Procedure

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SPR01 – Development Appraisal Policy and Procedure

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SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure

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SPR18 – Employment of Young Persons Policy and Procedure

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SPR20 – Apprenticeship Agreement Policy and Procedure

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SPR21 – Registration of Scottish Social Care Workers Policy and Procedure

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SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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SPR23 – References Policy and Procedure

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SPR24 – Induction and Onboarding Policy and Procedure

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SPR25 – Training Policy and Procedure

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SPR26 – Recruitment Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGC13 – Lone Working Policy and Procedure

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REGC14 – Recruitment Policy and Procedure

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REGC24 – Quality and Quality Assurance Policy and Procedure

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REGS11 – Safeguarding Adults Policy and Procedure

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REGS13 – Lone Working Policy and Procedure

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REGS14 – Recruitment Policy and Procedure

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REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

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REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure

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REGS17 – Good Governance Policy and Procedure

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REGS23 – Access to People’s Homes Policy and Procedure

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SAB02 – Business Continuity Policy and Procedure

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SCC07 – Clinical Waste Disposal Policy and Procedure

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SCC18 – Infection Control Policy and Procedure

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SHS13 – Pandemic Policy and Procedure

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SHS16 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure

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SHS22 – Personal Protective Equipment (PPE) Policy and Procedure

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SCC10 – Body Temperature Policy and Procedure

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SCC114 – Oxygen Saturation Monitoring Policy and Procedure

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SCC116 – Blood Pressure Monitoring Policy and Procedure

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SCC118 – Pulse Rate Monitoring Policy and Procedure

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SCC120 – Level of Consciousness Policy and Procedure

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SCP27 – Resuscitation Policy and Procedure

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SCR66 – Service User Domestic Violence and Abuse Policy and Procedure

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SCR69 – Anticipatory Care Planning Policy and Procedure

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SPM24 – Death in Service Policy and Procedure

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SAR02 – HMO Regulations Policy and Procedure

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SCC02 – Blood and Body Fluid Spillages Policy and Procedure

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SCC49 – Sharps and Needlestick Policy and Procedure

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SHS01 – Accident and Incident Reporting Policy and Procedure

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SHS02 – Environmental Policy and Procedure

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SHS03 – Flooding Policy and Procedure

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SHS04 – Hazard Reporting Policy and Procedure

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SHS05 – Health and Safety Training Policy and Procedure

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SHS06 – Serious Incident Notification Policy and Procedure

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SHS10 – Workplace Environment Policy and Procedure

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SCP04 – Service User Fire Evacuation Policy and Procedure

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SHR02 – Health and Safety Policy and Procedure

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SHR03 – Risk Assessment Policy and Procedure

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SQQ17 – Management and Prevention of Violence at Work Policy and Procedure

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SMB05 – Security Policy and Procedure

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SMB06 – Visiting Contractors Policy and Procedure

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SME08 – Safe Use of Hoists Policy and Procedure

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SMR06 – Electrical Safety Policy and Procedure

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SMR10 – Fire Safety Policy and Procedure

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SME09 – Asbestos Policy and Procedure

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SAR30 – Hate Crime Policy and Procedure

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SCR01 – Access to NHS Services Policy and Procedure

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SCR02 – Advocacy Policy and Procedure

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SCR04 – Adult Support and Protection Policy and Procedure

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SCR05 – Choice of Carer Gender Policy and Procedure

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SCR07 – Data Protection and Confidentiality Policy and Procedure

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SCR10 – Limitation of Freedom Policy and Procedure

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SCR11 – Adults with Incapacity (Scotland) Act 2000 Policy and Procedure

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SCR12 – Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure

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SCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure

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SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

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SCC107 – Management of Medical Devices Policy and Procedure

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SCC108 – Catheter Care Policy and Procedure

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SCC109 – Supporting Independence with Holidays Policy and Procedure

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SCC11 – Diabetes Policy and Procedure

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SCC110 – Clinical Procedures Policy and Procedure

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SCC130 – Co-Production Policy and Procedure

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SCC17 – GP and Visiting Professionals Policy and Procedure

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SCC177 – Staff Vaccination and Immunisation Policy and Procedure

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SCC179 – Handover Communication Policy and Procedure

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SCP01 – Care and Daily Living Policy and Procedure

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SCP03 – Health and Action Plan Policy and Procedure

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SCP14 – Specialist Needs Policy and Procedure

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SCP20 – Service User Personal Planning Policy and Procedure

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SCP21 – Continuity of Care Policy and Procedure

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SCP22 – Cooperating with Other Providers Policy and Procedure

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SCP35 – Smoking Policy and Procedure

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SCA18 – Admission and Discharge Policy and Procedure

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SCP36 – Advance Directives Policy and Procedure

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SKC11 – Food Allergens Policy and Procedure

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SKH03 – Cross-Contamination between Care and Catering Policy and Procedure

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SKH08 – Food Hygiene Policy and Procedure

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SMR09 – CCTV and Use of Hidden Cameras Policy and Procedure

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SSC03 – Dilution of Chemicals Policy and Procedure

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SSL03 – Laundry Policy and Procedure

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SMISL00 – Overarching Mock Inspection Policy and Procedure

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SMISL01 – Mock Inspection – Key Question 1 – Support and Wellbeing

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SMISL02 – Mock Inspection – Key Question 2 – Leadership

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SMISL03 – Mock Inspection – Key Question 3 – Staff Team

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SMISL05 – Mock Inspection – Key Question 5 – Planned Care and Support

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SQA01 – Administration Management Policy and Procedure

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SQA06 – General Management Policy and Procedure

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SQC24 – Good Governance Policy & Procedure

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SQQ16 – Quality Review Policy and Procedure

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SQQ19 – Auditing Policy and Procedure

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SQC07 – Key Worker Policy and Procedure

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SQC16 – Care Communication and Information Policy and Procedure

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SQC21 – Spot Checks Policy and Procedure

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SQK02 – Catering Management Policy and Procedure

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SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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SQQ08 – Management Meetings Policy and Procedure

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SQQ10 – Quality and Quality Assurance Policy and Procedure

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SQQ11 – Quality Meetings Policy and Procedure

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SQQ101 – Subject Access Requests Audit

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SQQ102 – First Aid Box Audit

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SQQ103 – Safety Alerts Audit

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SQQ104 – Clinical Waste Audit

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SQQ46 – Adult Support and Protection Audit

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SQQ54 – Infection Control Audit

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SQQ66 – Pressure Prevention Audit

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SQQ72 – Care Planning Audit

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SQQ73 – Financial Transaction Audit

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SQQ94 – Clear Desk Audit

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SRI01 – Guidance on Registering a Care Service

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SRI02 – How to Register a Care Service Policy and Procedure

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SSP02 – Health and Social Care Standards Policy and Procedure

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SRI03 – Financial Viability Guidance

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SRI04 – Registration Fees Policy and Procedure

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SRI05 – Care Service Inspections General

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SSQ02 – Overarching Surveys Policy and Procedure

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SSQ07 – Service Users Survey

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SSQ08 – Friends, Relatives and Advocates Survey

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SSQ09 – Staff Survey

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SSQ10 – External Professionals Survey

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Transform Your Supported Living Service in Scotland with QCS

Explore how QCS’s comprehensive suite of solutions, including QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre, facilitates compliance management in Scottish supported living.

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