Why Supported Living Providers Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- Knowing what you’re up against – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.
Running a supported living care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are dedicated to the unique needs of those you care for, focusing on independence and choice. Our enhanced policies and guidance, including topics like Positive Behaviour Support (PBS), are designed to clarify responsibilities and foster positive outcomes in supported living settings.
How Can QCS Help?
Policies and procedures – always up to date and aligned with the Care Inspectorate framework. We make compliance management easy so you can focus on what matters most – delivering quality care.
Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.
Why You Will Love Using QCS
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date
Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface
Promote good governance across all of the services you offer
Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion
Your digital resource hub of evidence-based tools and content offering real-life guidance
A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content
Easily accessible 24/7, anywhere, on any device
Explore our policy database
for Supported Living services in Scotland
AB41 – Policy Management Policy and Procedure
SAB03 – Business Expenses Policy and Procedure
SAB06 – Business Plan Policy and Procedure
SAB07 – Computer, Email and Internet Usage Policy and Procedure
SAB08 – Financial Administration Policy and Procedure
SAB15 – Tender Information Policy and Procedure
SAB16 – Register of Other Interests Policy and Procedure
SAB17 – Service User Administration File Policy and Procedure
SAB19 – Record Keeping Policy and Procedure
SAB20 – Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure
SAC04 – Communication Policy and Procedure
SAC07 – Emergency Communication Policy and Procedure
SAC09 – Information Pack Policy and Procedure
SAC10 – Monitoring of Business Communications Policy and Procedure
SAC14 – Monitoring of Business Performance Policy and Procedure
SAC16 – Registration Authority Notification Policy and Procedure
SAC19 – Mobile Phone and Portable Device Use Policy and Procedure
SAC24 – Media Handling Policy and Procedure
SAF06 – Purchasing Policy and Procedure
SAF07 – Service User’s Finances Policy and Procedure
SAF08 – Receipt of Delivered Goods Policy and Procedure
SAR01 – Child Protection Policy and Procedure
SAR04 – Missing Client Policy and Procedure
SAR05 – Photographs Policy and Procedure
SAR09 – Refusal to Hold Records Policy and Procedure
SAR11 – Service User Contract
SAR12 – Service User Guide
SAR23 – Statement of Purpose
SAR26 – Volunteers Policy and Procedure
SAR27 – Witnessing of Documents Policy and Procedure
SAR32 – Pets Policy and Procedure
CM06 – Ordering and Receipt of Medication Policy and Procedure
CM07 – Storage of Medication Policy and Procedure
CM08 – Safe Disposal of Medication Policy and Procedure
CM09 – Controlled Drugs Policy and Procedure
CM11 – Administration of Medicines Policy and Procedure
CM13 – Homely Remedies and Self Care Policy and Procedure
CM16 – Auditing and Monitoring of Medication Policy and Procedure
CM20 – Medication Away from Home Policy and Procedure
CM45 – Storage of Medication Policy and Procedure
CM46 – Safe Disposal of Medication Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPR16 – Clear Desk Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
PJ46 – Job Description Guidance
SAB18 – Anti-Bribery Policy and Procedure
SPE01 – Harassment Policy and Procedure
SPE03 – Equality and Diversity Policy and Procedure
SPE05 – Anti-Bullying Policy and Procedure
SPE07 – Modern Slavery and Human Trafficking Policy and Procedure
SPA01 – Adoption Policy and Procedure
SPA02 – Annual Holiday Policy and Procedure
SPA04 – Maternity Leave Policy and Procedure
SPA07 – Sickness Absence Policy and Procedure
SPA08 – Statutory Time Off Policy and Procedure
SPA10 – Shared Parental Leave Policy and Procedure
SPA12 – Parental Leave Policy and Procedure
SPC23 – Parental Bereavement Leave Policy and Procedure
SPC01 – Agency Staff Policy and Procedure
SPC02 – Casual (“Bank”) Workers Policy and Procedure
SPC06 – Appearance Policy and Procedure
SPC08 – Staff Handbook
SPC09 – Minimum Wage Policy and Procedure
SPC10 – Notice Periods Policy and Procedure
SPC11 – Part-Time Employees Policy and Procedure
SPC12 – Staff Loans and Advances Policy and Procedure
SPC13 – Staff Contracts Policy and Procedure
SPC14 – Fixed-Term Workers Policy and Procedure
SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’
SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure
SPM13 – Working Time Regulations Policy and Procedure
SPM14 – Disclosure Scotland Code of Practice Policy and Procedure
SPM15 – Smoking at Work Policy and Procedure
SPM16 – Staff Rota Policy and Procedure
SPM17 – On-Call Policy and Procedure
SPM18 – Relationships at Work Policy and Procedure
SPP01 – Absenteeism Policy and Procedure
SPP03 – Discipline Policy and Procedure
SPP04 – Grievances Policy and Procedure
SPP05 – Moonlighting Policy and Procedure
SPP06 – Obtaining Medical Reports Policy and Procedure
SPP07 – Capability Policy and Procedure
SPP09 – Supervision Policy and Procedure
SPR17 – Manager’s Development Appraisal Policy and Procedure
SPR01 – Development Appraisal Policy and Procedure
SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure
SPR18 – Employment of Young Persons Policy and Procedure
SPR20 – Apprenticeship Agreement Policy and Procedure
SPR21 – Registration of Scottish Social Care Workers Policy and Procedure
SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
SPR23 – References Policy and Procedure
SPR24 – Induction and Onboarding Policy and Procedure
SPR25 – Training Policy and Procedure
SPR26 – Recruitment Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGC13 – Lone Working Policy and Procedure
REGC14 – Recruitment Policy and Procedure
REGC24 – Quality and Quality Assurance Policy and Procedure
REGS11 – Safeguarding Adults Policy and Procedure
REGS13 – Lone Working Policy and Procedure
REGS14 – Recruitment Policy and Procedure
REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure
REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure
REGS17 – Good Governance Policy and Procedure
REGS23 – Access to People’s Homes Policy and Procedure
SAB02 – Business Continuity Policy and Procedure
SCC07 – Clinical Waste Disposal Policy and Procedure
SCC18 – Infection Control Policy and Procedure
SHS13 – Pandemic Policy and Procedure
SHS16 – Acute Respiratory Infections (ARI) (COVID-19) Policy and Procedure
SHS22 – Personal Protective Equipment (PPE) Policy and Procedure
SCC10 – Body Temperature Policy and Procedure
SCC114 – Oxygen Saturation Monitoring Policy and Procedure
SCC116 – Blood Pressure Monitoring Policy and Procedure
SCC118 – Pulse Rate Monitoring Policy and Procedure
SCC120 – Level of Consciousness Policy and Procedure
SCP27 – Resuscitation Policy and Procedure
SCR66 – Service User Domestic Violence and Abuse Policy and Procedure
SCR69 – Anticipatory Care Planning Policy and Procedure
SPM24 – Death in Service Policy and Procedure
SAR02 – HMO Regulations Policy and Procedure
SCC02 – Blood and Body Fluid Spillages Policy and Procedure
SCC49 – Sharps and Needlestick Policy and Procedure
SHS01 – Accident and Incident Reporting Policy and Procedure
SHS02 – Environmental Policy and Procedure
SHS03 – Flooding Policy and Procedure
SHS04 – Hazard Reporting Policy and Procedure
SHS05 – Health and Safety Training Policy and Procedure
SHS06 – Serious Incident Notification Policy and Procedure
SHS10 – Workplace Environment Policy and Procedure
SCP04 – Service User Fire Evacuation Policy and Procedure
SHR02 – Health and Safety Policy and Procedure
SHR03 – Risk Assessment Policy and Procedure
SQQ17 – Management and Prevention of Violence at Work Policy and Procedure
SMB05 – Security Policy and Procedure
SMB06 – Visiting Contractors Policy and Procedure
SME08 – Safe Use of Hoists Policy and Procedure
SMR06 – Electrical Safety Policy and Procedure
SMR10 – Fire Safety Policy and Procedure
SME09 – Asbestos Policy and Procedure
SAR30 – Hate Crime Policy and Procedure
SCR01 – Access to NHS Services Policy and Procedure
SCR02 – Advocacy Policy and Procedure
SCR04 – Adult Support and Protection Policy and Procedure
SCR05 – Choice of Carer Gender Policy and Procedure
SCR07 – Data Protection and Confidentiality Policy and Procedure
SCR10 – Limitation of Freedom Policy and Procedure
SCR11 – Adults with Incapacity (Scotland) Act 2000 Policy and Procedure
SCR12 – Mental Health (Care and Treatment) (Scotland) Act 2003 Policy and Procedure
SCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure
SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
SCC107 – Management of Medical Devices Policy and Procedure
SCC108 – Catheter Care Policy and Procedure
SCC109 – Supporting Independence with Holidays Policy and Procedure
SCC11 – Diabetes Policy and Procedure
SCC110 – Clinical Procedures Policy and Procedure
SCC130 – Co-Production Policy and Procedure
SCC17 – GP and Visiting Professionals Policy and Procedure
SCC177 – Staff Vaccination and Immunisation Policy and Procedure
SCC179 – Handover Communication Policy and Procedure
SCP01 – Care and Daily Living Policy and Procedure
SCP03 – Health and Action Plan Policy and Procedure
SCP14 – Specialist Needs Policy and Procedure
SCP20 – Service User Personal Planning Policy and Procedure
SCP21 – Continuity of Care Policy and Procedure
SCP22 – Cooperating with Other Providers Policy and Procedure
SCP35 – Smoking Policy and Procedure
SCA18 – Admission and Discharge Policy and Procedure
SCP36 – Advance Directives Policy and Procedure
SKC11 – Food Allergens Policy and Procedure
SKH03 – Cross-Contamination between Care and Catering Policy and Procedure
SKH08 – Food Hygiene Policy and Procedure
SMR09 – CCTV and Use of Hidden Cameras Policy and Procedure
SSC03 – Dilution of Chemicals Policy and Procedure
SSL03 – Laundry Policy and Procedure
SMISL00 – Overarching Mock Inspection Policy and Procedure
SMISL01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMISL02 – Mock Inspection – Key Question 2 – Leadership
SMISL03 – Mock Inspection – Key Question 3 – Staff Team
SMISL05 – Mock Inspection – Key Question 5 – Planned Care and Support
SQA01 – Administration Management Policy and Procedure
SQA06 – General Management Policy and Procedure
SQC24 – Good Governance Policy & Procedure
SQQ16 – Quality Review Policy and Procedure
SQQ19 – Auditing Policy and Procedure
SQC07 – Key Worker Policy and Procedure
SQC16 – Care Communication and Information Policy and Procedure
SQC21 – Spot Checks Policy and Procedure
SQK02 – Catering Management Policy and Procedure
SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
SQQ08 – Management Meetings Policy and Procedure
SQQ10 – Quality and Quality Assurance Policy and Procedure
SQQ11 – Quality Meetings Policy and Procedure
SQQ101 – Subject Access Requests Audit
SQQ102 – First Aid Box Audit
SQQ103 – Safety Alerts Audit
SQQ104 – Clinical Waste Audit
SQQ46 – Adult Support and Protection Audit
SQQ54 – Infection Control Audit
SQQ66 – Pressure Prevention Audit
SQQ72 – Care Planning Audit
SQQ73 – Financial Transaction Audit
SQQ94 – Clear Desk Audit
SRI01 – Guidance on Registering a Care Service
SRI02 – How to Register a Care Service Policy and Procedure
SSP02 – Health and Social Care Standards Policy and Procedure
SRI03 – Financial Viability Guidance
SRI04 – Registration Fees Policy and Procedure
SRI05 – Care Service Inspections General
SSQ02 – Overarching Surveys Policy and Procedure
SSQ07 – Service Users Survey
SSQ08 – Friends, Relatives and Advocates Survey
SSQ09 – Staff Survey
SSQ10 – External Professionals Survey
Transform Your Supported Living Service in Scotland with QCS
Explore how QCS’s comprehensive suite of solutions, including QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre, facilitates compliance management in Scottish supported living.
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