Supported Living - Scotland | QCS

Supported Living Services in Scotland

We’re more than just a digital provider; we’re your dedicated companion helping you to adapt to the specific needs of each person you support.

 

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Why Supported Living Providers Choose QCS

It’s simple.
We ease the pain of delivering and evidencing quality care by:

  • Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
  • Making it easy for you and your team to understand and deliver
  • Knowing what you’re up against – our team has people who’ve actually worked in care

Leaving you to focus on what matters most, delivering quality care.

Interacting with staff-carer

Don’t just listen to us, what do our amazing customers say about QCS?

Running a supported living care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are dedicated to the unique needs of those you care for, focusing on independence and choice. Our enhanced policies and guidance, including topics like Positive Behaviour Support (PBS), are designed to clarify responsibilities and foster positive outcomes in supported living settings.

How Can QCS Help?

QCS Compliance Centre

Policies and procedures – always up to date and aligned with the Care Inspectorate framework. We make compliance management easy so you can focus on what matters most – delivering quality care.

 

QCS Audit Centre

Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.

 

QCS Dementia Centre

Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.

 

“We no longer have to worry that we have missed a change in legislation as every time guidance changes, QCS sends us an alert”
Sophie Hare, Sussex Grange

Why You Will Love Using QCS

Easy-to-use online interface to save you time and hassle

Policies, resources, toolkits and best practice guidance created by the leading experts in compliance

Every policy is automatically kept up to date

Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface

Promote good governance across all of the services you offer

Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion

Your digital resource hub of evidence-based tools and content offering real-life guidance

A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content

Easily accessible 24/7, anywhere, on any device

Explore our policy database

for Supported Living services in Scotland

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AB02 – Business Continuity Policy and Procedure

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AB05 – Business Plan Policy and Procedure

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AB41 – Policy Management Policy and Procedure

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SAB02 – Business Continuity Policy and Procedure

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SAB03 – Business Expenses Policy and Procedure

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SAB05 – Business Plan Policy and Procedure

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SAB06 – Business Plan Policy and Procedure

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SAB07 – Computer, Email and Internet Usage Policy and Procedure

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SAB08 – Financial Administration Policy and Procedure

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SAB10 – Record Keeping Policy and Procedure

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AR11 – Service User Contract Policy and Procedure

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AR21 – Statement of Purpose Policy and Procedure

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AR38 – Duty of Candour Policy and Procedure

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AR41 – Fit and Proper Person – Directors (CQC) Policy and Procedure

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AR68 – CQC Registered Manager Application and Interview Policy and Procedure

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AR71 – New Provider Registration Guidance Policy and Procedure

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SAR01 – Child Protection Policy and Procedure

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SAR04 – Missing Client Policy and Procedure

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SAR05 – Photographs Policy and Procedure

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SAR09 – Refusal to Hold Records Policy and Procedure

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SAC07 – Emergency Communication Policy and Procedure

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SAC09 – Information Pack Policy and Procedure

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SAC10 – Monitoring of Business Communications Policy and Procedure

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SAC11 – Registration Authority Notification Policy and Procedure

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SAC12 – Monitoring of Business Performance Policy and Procedure

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SAC18 – Mobile Phone and Portable Device Use Policy and Procedure

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SAC23 – Media Handling Policy and Procedure

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SAF06 – Purchasing Policy and Procedure

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SAF07 – Service User’s Finances Policy and Procedure

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SAF08 – Receipt of Delivered Goods Policy and Procedure

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AR02 – HMO Regulations Policy and Procedure

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HS09 – Display Screen Equipment Policy and Procedure

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HS37 – Working at Height Policy and Procedure

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HS38 – Risk Management Policy and Procedure

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PM21 – Transport Policy and Procedure

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PM22 – Lone Working Policy and Procedure

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SAR02 – HMO Regulations Policy and Procedure

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SCC02 – Blood and Body Fluid Spillages Policy and Procedure

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SCC49 – Sharps and Needlestick Policy and Procedure

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SHS01 – Accident and Incident Reporting Policy and Procedure

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HR06 – Health and Safety Policy and Procedure

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SCC07 – Clinical Waste Disposal Policy and Procedure

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SCP04 – Service User Fire Evacuation Policy and Procedure

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SHR02 – Health and Safety Policy and Procedure

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SHR03 – Risk Assessment Policy and Procedure

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SQQ17 – Management and Prevention of Violence at Work Policy and Procedure

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MR04 – Fire Safety Policy and Procedure

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SMB05 – Security Policy and Procedure

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SMB06 – Visiting Contractors Policy and Procedure

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SME08 – Safe Use of Hoists Policy and Procedure

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SMR06 – Electrical Safety Policy and Procedure

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SMR10 – Fire Safety Policy and Procedure

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SME09 – Asbestos Policy and Procedure

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CA518 – Enquiry Form

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CD100 – Care and Support Plan Content Guide

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CD501 – Daily Progress and Evaluation Record

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CD502 – Family and Advocate Communication Record

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CD503 – Visiting Professional Record

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CD508 – Visit Summaries

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CG501 – Timeline for Assessment, Care Planning and Review

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CP528 – Care Plan Confirmation Form

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CP39 – Person-Centred Care and Support Planning Policy and Procedure

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CR500 – Activity Risk Management

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CR502 – COSHH Risk Management

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CR505 – Medication Risk Management

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CS100 – Individual Care and Support Plan – Example

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CC24 – Infection Control Policy and Procedure

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SCC06 – Body Temperature Policy and Procedure

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SCC10 – Body Temperature Policy and Procedure

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SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

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SCC106 – Positive Behaviour Support including Complex Behaviour Policy and Procedure

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SCC107 – Management of Medical Devices Policy and Procedure

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SCC108 – Catheter Care Policy and Procedure

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SCC109 – Supporting Independence with Holidays Policy and Procedure

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SCC11 – Diabetes Policy and Procedure

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SCC110 – Clinical Procedures Policy and Procedure

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CR22 – Consent to Care, Support and Treatment Policy and Procedure

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CR29 – Equality and Human Rights Policy and Procedure

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SAR30 – Hate Crime Policy and Procedure

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SCR01 – Access to NHS Services Policy and Procedure

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SCR02 – Advocacy Policy and Procedure

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SCR04 – Adult Support and Protection Policy and Procedure

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SCR05 – Choice of Carer Gender Policy and Procedure

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SCR07 – Data Protection and Confidentiality Policy and Procedure

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SCR08 – Consent to Care and Treatment Policy and Procedure

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SCR10 – Limitation of Freedom Policy and Procedure

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SCP03 – Health and Action Plan Policy and Procedure

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SCP20 – Service User Personal Planning Policy and Procedure

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SCP21 – Continuity of Care Policy and Procedure

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SCP22 – Cooperating with Other Providers Policy and Procedure

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SCP35 – Smoking Policy and Procedure

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CM45 – Storage of Medication Policy and Procedure

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CM46 – Safe Disposal of Medication Policy and Procedure

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CM47 – Controlled Drugs Policy and Procedure

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CM49 – Administration of Medicines Policy and Procedure

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CM51 – Over the Counter/Homely Remedies Policy and Procedure

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CM52 – Training and Competency on Medications Policy and Procedure

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CM53 – Medication Errors and Near Misses Policy and Procedure

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CM54 – Auditing and Monitoring of Medication Policy and Procedure

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CM55 – Covert Medication Policy and Procedure

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CM57 – Medication Away from Home Policy and Procedure

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DMCA01 – Mental Capacity Assessment Example – Addressing Risks of Falling

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DMCA02 – Mental Capacity Assessment Example – Intimate Relationship

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DMCA03 – Mental Capacity Assessment Example – Taking Medication

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DMCA04 – Mental Capacity Assessment Example – Unsafe Leaving

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DPPG00 – Staff Practice Competency Reflection Tool and User Guide

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DPPG01 – Purposeful Practice and Person-Centred Care Guide – Continence Care

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DPPG02 – Purposeful Practice and Person-Centred Care Guide – Engaging in Activities

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DPPG03 – Purposeful Practice and Person-Centred Care Guide – Getting Dressed

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DPPG04 – Purposeful Practice and Person-Centred Care Guide – Having a Wash

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DPPG05 – Purposeful Practice and Person-Centred Care Guide – Oral Hygiene

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DPPG06 – Purposeful Practice and Person-Centred Care Guide – Supporting Dining

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DPPG07 – Purposeful Practice and Person-Centred Care Guide – Supporting Drinking

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DPPG08 – Purposeful Practice and Person-Centred Care Guide – Using Mobility Aids

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DPPG09 – Purposeful Practice and Person-Centred Care Guide – Walking About

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DPPG10 – Purposeful Practice and Person-Centred Care Guide: Walking About – Scotland

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FPC03 – Leadership and Management Policy and Procedure

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GDPR01 – Overarching UK GDPR Policy and Procedure

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GDPR02 – Appointing a Data Protection Officer Policy and Procedure

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GDPR03 – Data Security and Data Retention Policy and Procedure

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GDPR05 – Subject Access Requests Policy and Procedure

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GDPR06 – Breach Notification Policy and Procedure

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GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

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GDPR08 – Website Privacy and Cookies Policy and Procedure

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GDPR09 – External and Employee Privacy Policy and Procedure

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GDPR15 – Legitimate Interests Assessment Policy and Procedure

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GDPR16 – Clear Desk Policy and Procedure

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GDPRF02 – Appointment of a Data Protection Officer

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GDPRF03 – Template Subject Access Request Letter

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GDPRF04 – Cookies Example Policy Statement

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GDPRF05 – Template Privacy Policy – Employees

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GDPRF06 – Template Privacy Policy – External

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GDPRF07 – Breach Notification Process Map

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GDPRF08 – Website Privacy Statement

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GDPRF09 – Consent Authorisation Form – Person with Capacity

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GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

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GDPRF11 – Subject Access Request

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MM01 – Encouraging staff development, the right way

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MM06 – Agency Staff Profile Form

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MM07 – Overseas Staff Checklist

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MM08 – Employers warned to write with caution when drafting reports for a grievance

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MM11 – How to avoid Twitter’s approach to making changes in the workplace

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MM12 – Supporting employees through pregnancy loss

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MM13 – Top Ten Appraisal Tips for Social Care Managers

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MM14 – Difficult Conversations Series: What to do when a staff member is repeatedly late

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MM16 – Difficult Conversations: How to respond if an employee asks for a pay rise

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MM17 – Difficult Conversations Series: How to tackle an employee’s inappropriate behaviour in the workplace

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MM02 – How to help staff who are feeling the impact of rising energy costs

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MM05 – Employee Welfare Check Form for Staff who are Parents or Guardians

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PA05 – Paternity Leave Policy and Procedure

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PA09 – Unable To Attend Workplace Policy and Procedure

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PA13 – Compassionate Leave Policy and Procedure

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PA16 – Carer’s Leave Policy and Procedure

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PM19 – Menopause Policy and Procedure

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SPA01 – Adoption Policy and Procedure

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SPA02 – Annual Holiday Policy and Procedure

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SPA04 – Maternity Leave Policy and Procedure

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SPA07 – Sickness Absence Policy and Procedure

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SPA08 – Statutory Time Off Policy and Procedure

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PA17 – Counter Fraud Policy and Procedure

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PM04 – Redundancy Policy and Procedure

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PM05 – Retirement Policy and Procedure

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SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’

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SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure

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SPM13 – Working Time Regulations Policy and Procedure

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SPM14 – Disclosure Scotland Code of Practice Policy and Procedure

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SPM15 – Smoking at Work Policy and Procedure

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SPM16 – Staff Rota Policy and Procedure

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SPM17 – On-Call Policy and Procedure

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PE02 – Flexible Working Policy and Procedure

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PE03 – Equality and Diversity Policy and Procedure

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PE08 – Gender Pay Reporting Policy and Procedure

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PE09 – Transgender Policy and Procedure

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SAB18 – Anti-Bribery Policy and Procedure

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SPE01 – Harassment Policy and Procedure

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SPE03 – Equality and Diversity Policy and Procedure

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SPE05 – Anti-Bullying Policy and Procedure

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SPE07 – Modern Slavery and Human Trafficking Policy and Procedure

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SPE11 – Staff Domestic Abuse Policy and Procedure

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PJ46 – Job Description Guidance

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PP02 – Alcohol and Drugs Policy and Procedure

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PP12 – Supervision Policy and Procedure

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PR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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SPP01 – Absenteeism Policy and Procedure

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SPP03 – Discipline Policy and Procedure

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SPP04 – Grievances Policy and Procedure

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SPP05 – Moonlighting Policy and Procedure

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SPP06 – Obtaining Medical Reports Policy and Procedure

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SPP07 – Capability Policy and Procedure

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SPP09 – Supervision Policy and Procedure

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PR04 – DBS/Disclosure Policy and Procedure

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PR16 – Right to Work Checks Policy and Procedure

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SPR01 – Development Appraisal Policy and Procedure

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SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure

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SPR18 – Employment of Young Persons Policy and Procedure

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SPR20 – Apprenticeship Agreement Policy and Procedure

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SPR21 – Registration of Scottish Social Care Workers Policy and Procedure

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SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

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SPR23 – References Policy and Procedure

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SPR24 – Induction and Onboarding Policy and Procedure

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SPC01 – Agency Staff Policy and Procedure

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SPC02 – Casual (“Bank”) Workers Policy and Procedure

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SPC06 – Appearance Policy and Procedure

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SPC08 – Staff Handbook

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SPC09 – Minimum Wage Policy and Procedure

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SPC10 – Notice Periods Policy and Procedure

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SPC11 – Part-Time Employees Policy and Procedure

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SPC12 – Staff Loans and Advances Policy and Procedure

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SPC13 – Staff Contracts Policy and Procedure

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SPC14 – Fixed-Term Workers Policy and Procedure

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SPM24 – Death in Service Policy and Procedure

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SPM34 – Staff Wellbeing Policy and Procedure

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QQ00 – Quality Audit Guidance

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QQ101 – Subject Access Requests Audit

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QQ103 – Safety Alerts Audit

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QQ104 – Clinical Waste Audit

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QQ23 – Accident and Incidents Audit

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QQ25 – Dignity Audit

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QQ26 – Dignity Audit – Staff Observation

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QQ27 – Fire Safety Audit – Office Environment

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QQ28 – Fire Safety Audit – Staff

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QQ29 – First Aid Audit – Office Environment

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QQ10 – Quality and Quality Assurance Policy and Procedure

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QQ107 – Closed Cultures Policy and Procedure

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SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

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SQQ08 – Management Meetings Policy and Procedure

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SQQ11 – Quality Meetings Policy and Procedure

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SQQ13 – Quality and Quality Assurance Policy and Procedure

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SQA01 – Administration Management Policy and Procedure

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SQA05 – General Management Protocol Policy and Procedure

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SQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

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SQC24 – Good Governance Policy & Procedure

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SQQ16 – Quality Review Policy and Procedure

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SQQ19 – Auditing Policy and Procedure

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SQC07 – Key Worker Policy and Procedure

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SQC16 – Care Communication and Information Policy and Procedure

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SQC21 – Spot Checks Policy and Procedure

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SQK02 – Catering Management Policy and Procedure

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REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

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REGS11 – Safeguarding Adults Policy and Procedure

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REGS14 – Recruitment Policy and Procedure

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REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

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REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure

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REGS17 – Good Governance Policy and Procedure

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REGS23 – Access to People’s Homes Policy and Procedure

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SCA00 – Pre-Service Visit Assessment Form

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SCA516 – Personal History

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SCA18 – Admission and Discharge Policy and Procedure

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SCP24 – Advance Directives Policy and Procedure

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SCD505 – Care Review and Evaluation Record

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SCD506 – Care Plan Consent Form

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SCR502 – Equipment Register

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SCR504 – Financial Risk Management

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SCR505 – Complex Behaviour Risk Management

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SCG502 – QCS Care Planning and Assessment Guidelines

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SCG503 – Care Planning Quick Document Finder

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SCP100 – Individual Care and Support Plan

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SLSP10 – My Health Action Plan

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SCR70 – Anticipatory Care Planning Policy and Procedure

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SKC11 – Food Allergens Policy and Procedure

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SKH03 – Cross-Contamination between Care and Catering Policy and Procedure

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SKH08 – Food Hygiene Policy and Procedure

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SMR07 – CCTV and Use of Hidden Cameras Policy and Procedure

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SSL03 – Laundry Policy and Procedure

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SMISL00 – Overarching Mock Inspection Policy and Procedure

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SMISL01 – Mock Inspection – Key Question 1 – Support and Wellbeing

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SMISL02 – Mock Inspection – Key Question 2 – Leadership

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SMISL03 – Mock Inspection – Key Question 3 – Staff Team

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SMISL05 – Mock Inspection – Key Question 5 – Planned Care and Support

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SRI01 – Guidance on Registering a Care Service

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SRI02 – How to Register a Care Service Policy and Procedure

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SRI03 – Financial Viability Guidance

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SRI04 – Registration Fees Policy and Procedure

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SRI05 – Care Service Inspections General

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SSP01 – Health and Social Care Standards Policy and Procedure

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SSQ02 – Overarching Surveys Policy and Procedure

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SSQ07 – Service Users Survey

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SSQ08 – Friends, Relatives and Advocates Survey

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SSQ09 – Staff Survey

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SSQ10 – External Professionals Survey

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