Why Supported Living Providers Choose QCS
It’s simple.
We ease the pain of delivering and evidencing quality care by:
- Taking on the hard work of keeping up to date with regulatory compliance with automatic updates
- Making it easy for you and your team to understand and deliver
- Knowing what you’re up against – our team has people who’ve actually worked in care
Leaving you to focus on what matters most, delivering quality care.

Don’t just listen to us, what do our amazing customers say about QCS?
Running a supported living care business is not easy. We’re here to support you every step of the way, ensuring your business not only stays compliant but also thrives. Our QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre are dedicated to the unique needs of those you care for, focusing on independence and choice. Our enhanced policies and guidance, including topics like Positive Behaviour Support (PBS), are designed to clarify responsibilities and foster positive outcomes in supported living settings.
How Can QCS Help?
Policies and procedures – always up to date and aligned with the Care Inspectorate framework. We make compliance management easy so you can focus on what matters most – delivering quality care.
Ease the pain of auditing and evidencing regulatory compliance. Immediately start delivering evidence of good governance and continuous improvement.
Provide outstanding dementia care with evidence-based tools. Compassionate and supportive resources for supporting people with dementia, ensuring tailor-made care for individuals with unique requirements.
Why You Will Love Using QCS
Easy-to-use online interface to save you time and hassle
Policies, resources, toolkits and best practice guidance created by the leading experts in compliance
Every policy is automatically kept up to date
Quickly establish and maintain a comprehensive audit programme through the exceptionally user-friendly interface
Promote good governance across all of the services you offer
Academically evidenced and validated PAL Cognitive Assessment and Engagement Measure, created by Jackie Pool, QCS Dementia Care Champion
Your digital resource hub of evidence-based tools and content offering real-life guidance
A wide range of wraparound content helps you to engage your team with easy-to-understand policy and best practice content
Easily accessible 24/7, anywhere, on any device
Explore our policy database
for Supported Living services in Scotland
AB02 – Business Continuity Policy and Procedure
AB05 – Business Plan Policy and Procedure
AB41 – Policy Management Policy and Procedure
SAB02 – Business Continuity Policy and Procedure
SAB03 – Business Expenses Policy and Procedure
SAB05 – Business Plan Policy and Procedure
SAB06 – Business Plan Policy and Procedure
SAB07 – Computer, Email and Internet Usage Policy and Procedure
SAB08 – Financial Administration Policy and Procedure
SAB10 – Record Keeping Policy and Procedure
AR11 – Service User Contract Policy and Procedure
AR21 – Statement of Purpose Policy and Procedure
AR38 – Duty of Candour Policy and Procedure
AR41 – Fit and Proper Person – Directors (CQC) Policy and Procedure
AR68 – CQC Registered Manager Application and Interview Policy and Procedure
AR71 – New Provider Registration Guidance Policy and Procedure
SAR01 – Child Protection Policy and Procedure
SAR04 – Missing Client Policy and Procedure
SAR05 – Photographs Policy and Procedure
SAR09 – Refusal to Hold Records Policy and Procedure
SAC07 – Emergency Communication Policy and Procedure
SAC09 – Information Pack Policy and Procedure
SAC10 – Monitoring of Business Communications Policy and Procedure
SAC11 – Registration Authority Notification Policy and Procedure
SAC12 – Monitoring of Business Performance Policy and Procedure
SAC18 – Mobile Phone and Portable Device Use Policy and Procedure
SAC23 – Media Handling Policy and Procedure
SAF06 – Purchasing Policy and Procedure
SAF07 – Service User’s Finances Policy and Procedure
SAF08 – Receipt of Delivered Goods Policy and Procedure
AR02 – HMO Regulations Policy and Procedure
HS09 – Display Screen Equipment Policy and Procedure
HS37 – Working at Height Policy and Procedure
HS38 – Risk Management Policy and Procedure
PM21 – Transport Policy and Procedure
PM22 – Lone Working Policy and Procedure
SAR02 – HMO Regulations Policy and Procedure
SCC02 – Blood and Body Fluid Spillages Policy and Procedure
SCC49 – Sharps and Needlestick Policy and Procedure
SHS01 – Accident and Incident Reporting Policy and Procedure
HR06 – Health and Safety Policy and Procedure
SCC07 – Clinical Waste Disposal Policy and Procedure
SCP04 – Service User Fire Evacuation Policy and Procedure
SHR02 – Health and Safety Policy and Procedure
SHR03 – Risk Assessment Policy and Procedure
SQQ17 – Management and Prevention of Violence at Work Policy and Procedure
MR04 – Fire Safety Policy and Procedure
SMB05 – Security Policy and Procedure
SMB06 – Visiting Contractors Policy and Procedure
SME08 – Safe Use of Hoists Policy and Procedure
SMR06 – Electrical Safety Policy and Procedure
SMR10 – Fire Safety Policy and Procedure
SME09 – Asbestos Policy and Procedure
CA518 – Enquiry Form
CD100 – Care and Support Plan Content Guide
CD501 – Daily Progress and Evaluation Record
CD502 – Family and Advocate Communication Record
CD503 – Visiting Professional Record
CD508 – Visit Summaries
CG501 – Timeline for Assessment, Care Planning and Review
CP528 – Care Plan Confirmation Form
CP39 – Person-Centred Care and Support Planning Policy and Procedure
CR500 – Activity Risk Management
CR502 – COSHH Risk Management
CR505 – Medication Risk Management
CS100 – Individual Care and Support Plan – Example
CC24 – Infection Control Policy and Procedure
SCC06 – Body Temperature Policy and Procedure
SCC10 – Body Temperature Policy and Procedure
SCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure
SCC106 – Positive Behaviour Support including Complex Behaviour Policy and Procedure
SCC107 – Management of Medical Devices Policy and Procedure
SCC108 – Catheter Care Policy and Procedure
SCC109 – Supporting Independence with Holidays Policy and Procedure
SCC11 – Diabetes Policy and Procedure
SCC110 – Clinical Procedures Policy and Procedure
CR22 – Consent to Care, Support and Treatment Policy and Procedure
CR29 – Equality and Human Rights Policy and Procedure
SAR30 – Hate Crime Policy and Procedure
SCR01 – Access to NHS Services Policy and Procedure
SCR02 – Advocacy Policy and Procedure
SCR04 – Adult Support and Protection Policy and Procedure
SCR05 – Choice of Carer Gender Policy and Procedure
SCR07 – Data Protection and Confidentiality Policy and Procedure
SCR08 – Consent to Care and Treatment Policy and Procedure
SCR10 – Limitation of Freedom Policy and Procedure
SCP03 – Health and Action Plan Policy and Procedure
SCP20 – Service User Personal Planning Policy and Procedure
SCP21 – Continuity of Care Policy and Procedure
SCP22 – Cooperating with Other Providers Policy and Procedure
SCP35 – Smoking Policy and Procedure
CM45 – Storage of Medication Policy and Procedure
CM46 – Safe Disposal of Medication Policy and Procedure
CM47 – Controlled Drugs Policy and Procedure
CM49 – Administration of Medicines Policy and Procedure
CM51 – Over the Counter/Homely Remedies Policy and Procedure
CM52 – Training and Competency on Medications Policy and Procedure
CM53 – Medication Errors and Near Misses Policy and Procedure
CM54 – Auditing and Monitoring of Medication Policy and Procedure
CM55 – Covert Medication Policy and Procedure
CM57 – Medication Away from Home Policy and Procedure
DMCA01 – Mental Capacity Assessment Example – Addressing Risks of Falling
DMCA02 – Mental Capacity Assessment Example – Intimate Relationship
DMCA03 – Mental Capacity Assessment Example – Taking Medication
DMCA04 – Mental Capacity Assessment Example – Unsafe Leaving
DPPG00 – Staff Practice Competency Reflection Tool and User Guide
DPPG01 – Purposeful Practice and Person-Centred Care Guide – Continence Care
DPPG02 – Purposeful Practice and Person-Centred Care Guide – Engaging in Activities
DPPG03 – Purposeful Practice and Person-Centred Care Guide – Getting Dressed
DPPG04 – Purposeful Practice and Person-Centred Care Guide – Having a Wash
DPPG05 – Purposeful Practice and Person-Centred Care Guide – Oral Hygiene
DPPG06 – Purposeful Practice and Person-Centred Care Guide – Supporting Dining
DPPG07 – Purposeful Practice and Person-Centred Care Guide – Supporting Drinking
DPPG08 – Purposeful Practice and Person-Centred Care Guide – Using Mobility Aids
DPPG09 – Purposeful Practice and Person-Centred Care Guide – Walking About
DPPG10 – Purposeful Practice and Person-Centred Care Guide: Walking About – Scotland
FPC03 – Leadership and Management Policy and Procedure
GDPR01 – Overarching UK GDPR Policy and Procedure
GDPR02 – Appointing a Data Protection Officer Policy and Procedure
GDPR03 – Data Security and Data Retention Policy and Procedure
GDPR05 – Subject Access Requests Policy and Procedure
GDPR06 – Breach Notification Policy and Procedure
GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure
GDPR08 – Website Privacy and Cookies Policy and Procedure
GDPR09 – External and Employee Privacy Policy and Procedure
GDPR15 – Legitimate Interests Assessment Policy and Procedure
GDPR16 – Clear Desk Policy and Procedure
GDPRF02 – Appointment of a Data Protection Officer
GDPRF03 – Template Subject Access Request Letter
GDPRF04 – Cookies Example Policy Statement
GDPRF05 – Template Privacy Policy – Employees
GDPRF06 – Template Privacy Policy – External
GDPRF07 – Breach Notification Process Map
GDPRF08 – Website Privacy Statement
GDPRF09 – Consent Authorisation Form – Person with Capacity
GDPRF10 – Consent Authorisation Form – Person Lacking Capacity
GDPRF11 – Subject Access Request
MM01 – Encouraging staff development, the right way
MM06 – Agency Staff Profile Form
MM07 – Overseas Staff Checklist
MM08 – Employers warned to write with caution when drafting reports for a grievance
MM11 – How to avoid Twitter’s approach to making changes in the workplace
MM12 – Supporting employees through pregnancy loss
MM13 – Top Ten Appraisal Tips for Social Care Managers
MM14 – Difficult Conversations Series: What to do when a staff member is repeatedly late
MM16 – Difficult Conversations: How to respond if an employee asks for a pay rise
MM17 – Difficult Conversations Series: How to tackle an employee’s inappropriate behaviour in the workplace
MM02 – How to help staff who are feeling the impact of rising energy costs
MM05 – Employee Welfare Check Form for Staff who are Parents or Guardians
PA05 – Paternity Leave Policy and Procedure
PA09 – Unable To Attend Workplace Policy and Procedure
PA13 – Compassionate Leave Policy and Procedure
PA16 – Carer’s Leave Policy and Procedure
PM19 – Menopause Policy and Procedure
SPA01 – Adoption Policy and Procedure
SPA02 – Annual Holiday Policy and Procedure
SPA04 – Maternity Leave Policy and Procedure
SPA07 – Sickness Absence Policy and Procedure
SPA08 – Statutory Time Off Policy and Procedure
PA17 – Counter Fraud Policy and Procedure
PM04 – Redundancy Policy and Procedure
PM05 – Retirement Policy and Procedure
SPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure’
SPM11 – Raising Concerns, Speaking Up and Whistleblowing Policy and Procedure
SPM13 – Working Time Regulations Policy and Procedure
SPM14 – Disclosure Scotland Code of Practice Policy and Procedure
SPM15 – Smoking at Work Policy and Procedure
SPM16 – Staff Rota Policy and Procedure
SPM17 – On-Call Policy and Procedure
PE02 – Flexible Working Policy and Procedure
PE03 – Equality and Diversity Policy and Procedure
PE08 – Gender Pay Reporting Policy and Procedure
PE09 – Transgender Policy and Procedure
SAB18 – Anti-Bribery Policy and Procedure
SPE01 – Harassment Policy and Procedure
SPE03 – Equality and Diversity Policy and Procedure
SPE05 – Anti-Bullying Policy and Procedure
SPE07 – Modern Slavery and Human Trafficking Policy and Procedure
SPE11 – Staff Domestic Abuse Policy and Procedure
PJ46 – Job Description Guidance
PP02 – Alcohol and Drugs Policy and Procedure
PP12 – Supervision Policy and Procedure
PR22 – Director or Trustee’s Development Appraisal Policy and Procedure
SPP01 – Absenteeism Policy and Procedure
SPP03 – Discipline Policy and Procedure
SPP04 – Grievances Policy and Procedure
SPP05 – Moonlighting Policy and Procedure
SPP06 – Obtaining Medical Reports Policy and Procedure
SPP07 – Capability Policy and Procedure
SPP09 – Supervision Policy and Procedure
PR04 – DBS/Disclosure Policy and Procedure
PR16 – Right to Work Checks Policy and Procedure
SPR01 – Development Appraisal Policy and Procedure
SPR03 – SSSC Code of Practice for Workers and Employers Policy and Procedure
SPR18 – Employment of Young Persons Policy and Procedure
SPR20 – Apprenticeship Agreement Policy and Procedure
SPR21 – Registration of Scottish Social Care Workers Policy and Procedure
SPR22 – Director or Trustee’s Development Appraisal Policy and Procedure
SPR23 – References Policy and Procedure
SPR24 – Induction and Onboarding Policy and Procedure
SPC01 – Agency Staff Policy and Procedure
SPC02 – Casual (“Bank”) Workers Policy and Procedure
SPC06 – Appearance Policy and Procedure
SPC08 – Staff Handbook
SPC09 – Minimum Wage Policy and Procedure
SPC10 – Notice Periods Policy and Procedure
SPC11 – Part-Time Employees Policy and Procedure
SPC12 – Staff Loans and Advances Policy and Procedure
SPC13 – Staff Contracts Policy and Procedure
SPC14 – Fixed-Term Workers Policy and Procedure
SPM24 – Death in Service Policy and Procedure
SPM34 – Staff Wellbeing Policy and Procedure
QQ00 – Quality Audit Guidance
QQ101 – Subject Access Requests Audit
QQ103 – Safety Alerts Audit
QQ104 – Clinical Waste Audit
QQ23 – Accident and Incidents Audit
QQ25 – Dignity Audit
QQ26 – Dignity Audit – Staff Observation
QQ27 – Fire Safety Audit – Office Environment
QQ28 – Fire Safety Audit – Staff
QQ29 – First Aid Audit – Office Environment
QQ10 – Quality and Quality Assurance Policy and Procedure
QQ107 – Closed Cultures Policy and Procedure
SQQ03 – Complaints, Suggestions and Compliments Policy and Procedure
SQQ08 – Management Meetings Policy and Procedure
SQQ11 – Quality Meetings Policy and Procedure
SQQ13 – Quality and Quality Assurance Policy and Procedure
SQA01 – Administration Management Policy and Procedure
SQA05 – General Management Protocol Policy and Procedure
SQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure
SQC24 – Good Governance Policy & Procedure
SQQ16 – Quality Review Policy and Procedure
SQQ19 – Auditing Policy and Procedure
SQC07 – Key Worker Policy and Procedure
SQC16 – Care Communication and Information Policy and Procedure
SQC21 – Spot Checks Policy and Procedure
SQK02 – Catering Management Policy and Procedure
REGC12 – Complaints, Suggestions and Compliments Policy and Procedure
REGS11 – Safeguarding Adults Policy and Procedure
REGS14 – Recruitment Policy and Procedure
REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure
REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure
REGS17 – Good Governance Policy and Procedure
REGS23 – Access to People’s Homes Policy and Procedure
SCA00 – Pre-Service Visit Assessment Form
SCA516 – Personal History
SCA18 – Admission and Discharge Policy and Procedure
SCP24 – Advance Directives Policy and Procedure
SCD505 – Care Review and Evaluation Record
SCD506 – Care Plan Consent Form
SCR502 – Equipment Register
SCR504 – Financial Risk Management
SCR505 – Complex Behaviour Risk Management
SCG502 – QCS Care Planning and Assessment Guidelines
SCG503 – Care Planning Quick Document Finder
SCP100 – Individual Care and Support Plan
SLSP10 – My Health Action Plan
SCR70 – Anticipatory Care Planning Policy and Procedure
SKC11 – Food Allergens Policy and Procedure
SKH03 – Cross-Contamination between Care and Catering Policy and Procedure
SKH08 – Food Hygiene Policy and Procedure
SMR07 – CCTV and Use of Hidden Cameras Policy and Procedure
SSL03 – Laundry Policy and Procedure
SMISL00 – Overarching Mock Inspection Policy and Procedure
SMISL01 – Mock Inspection – Key Question 1 – Support and Wellbeing
SMISL02 – Mock Inspection – Key Question 2 – Leadership
SMISL03 – Mock Inspection – Key Question 3 – Staff Team
SMISL05 – Mock Inspection – Key Question 5 – Planned Care and Support
SRI01 – Guidance on Registering a Care Service
SRI02 – How to Register a Care Service Policy and Procedure
SRI03 – Financial Viability Guidance
SRI04 – Registration Fees Policy and Procedure
SRI05 – Care Service Inspections General
SSP01 – Health and Social Care Standards Policy and Procedure
SSQ02 – Overarching Surveys Policy and Procedure
SSQ07 – Service Users Survey
SSQ08 – Friends, Relatives and Advocates Survey
SSQ09 – Staff Survey
SSQ10 – External Professionals Survey
Transform Your Supported Living Service in Scotland with QCS
Explore how QCS’s comprehensive suite of solutions, including QCS Compliance Centre, QCS Audit Centre, and QCS Dementia Centre, facilitates compliance management in Scottish supported living.
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