Supported Living Services in Wales

AB02 – Business Continuity Policy and Procedure

AB05 – Business Plan Policy and Procedure

AB41 – Policy Management Policy and Procedure

WAB02 – Business Continuity Policy and Procedure

WAB03 – Business Expenses Policy and Procedure

WAB04 – Gifts, Donations, Wills and Bequests from Individuals Policy and Procedure

WAB05 – Business Plan Policy and Procedure

WAB07 – Computer, Email and Internet Usage Policy and Procedure

WAB08 – Financial Administration Policy and Procedure

WAB15 – Tender Information Policy and Procedure

AR11 – Service User Contract Policy and Procedure

AR21 – Statement of Purpose Policy and Procedure

AR38 – Duty of Candour Policy and Procedure

AR41 – Fit and Proper Person – Directors (CQC) Policy and Procedure

AR68 – CQC Registered Manager Application and Interview Policy and Procedure

AR71 – New Provider Registration Guidance Policy and Procedure

WAR01 – Safeguarding Children and Child Protection Policy and Procedure

WAR04 – Missing Individual Policy and Procedure

WAR05 – Photographs Policy and Procedure

WAR06 – Refusal to Hold Records Policy and Procedure

WAC04 – Communication Policy and Procedure

WAC07 – Emergency Communication Policy and Procedure

WAC10 – Monitoring of Business Communications Policy and Procedure

WAC14 – Monitoring of Business Performance Policy and Procedure

WAC16 – Registration Authority Notification Policy and Procedure

WAC19 – Mobile Phone and Portable Device Use Policy and Procedure

WAC24 – Media Handling Policy and Procedure

WAF06 – Purchasing Policy and Procedure

WAF07 – Individual’s Finances Policy and Procedure

WAF08 – Receipt of Delivered Goods Policy and Procedure

AR02 – HMO Regulations Policy and Procedure

HS09 – Display Screen Equipment Policy and Procedure

HS37 – Working at Height Policy and Procedure

HS38 – Risk Management Policy and Procedure

PM21 – Transport Policy and Procedure

PM22 – Lone Working Policy and Procedure

WAR02 – HMO Regulations Policy and Procedure

WCC02 – Safe Management of Blood and Body Fluid Spillages Policy and Procedure

WCC49 – Sharps and Needlestick Policy and Procedure

WHS01 – Accident and Incident Reporting Policy and Procedure

HR06 – Health and Safety Policy and Procedure

WCC07 – Clinical Waste Disposal Policy and Procedure

WCP04 – Individual Fire Evacuation Policy and Procedure

WHR02 – Health and Safety Policy and Procedure

WHR03 – Risk Assessment Policy and Procedure

WQQ17 – Management and Prevention of Violence at Work Policy and Procedure

MR04 – Fire Safety Policy and Procedure

WMB05 – Security Policy and Procedure

WMB06 – Visiting Contractors Policy and Procedure

WME08 – Safe Use of Hoists Policy and Procedure

WMR04 – Fire Safety Policy and Procedure

WMR06 – Electrical Safety Policy and Procedure

WME09 – Asbestos Policy and Procedure

CA00 – Pre-Service Visit Assessment Form

CA516 – Personal History

CA518 – Enquiry Form

CD100 – Care and Support Plan Content Guide

CD501 – Daily Progress and Evaluation Record

CD502 – Family and Advocate Communication Record

CD503 – Visiting Professional Record

CD507 – Care Review and Evaluation Record

CD508 – Visit Summaries

CG501 – Timeline for Assessment, Care Planning and Review

WCD503 – Enquiry Form

WCD504 – Equipment Register

WCD507 – Personal Plan Confirmation Form

CG502 – QCS Care Planning and Assessment Guidelines

WCG501 – Personal Planning Quick Document Finder

CP100 – Individual Care and Support Plan

SLSP00 – Support Plan Index

SLSP01 – Staff Read and Sign

SLSP02 – My Involvement and Consent

SLSP03 – Getting to Know Me

SLSP04 – My Person-Centred Support Plans

SLSP05 – My Health

SLSP06 – My Religious, Spiritual and Life Choices

SLSP07 – My Finances

SLSP08 – My Tenancy Information

CP39 – Person-Centred Care and Support Planning Policy and Procedure

WCP20 – Person-Centred Care and Support Planning Policy and Procedure

WCP21 – Continuity of Care and Support Policy and Procedure

WCP22 – Cooperating with Other Providers Policy and Procedure

WCR69 – Advance Care Planning Policy and Procedure

CR500 – Activity Risk Management

CR501 – Behaviours that May Challenge Risk Management

CR502 – COSHH Risk Management

CR504 – Financial Risk Management

CR505 – Medication Risk Management

CS100 – Individual Care and Support Plan – Example

WCA14 – Pre-Service and Service Commencement Policy and Procedure

WCA18 – Admission and Discharge Policy and Procedure

WCP31 – Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure

CC24 – Infection Control Policy and Procedure

WAR42 – No Reply Policy and Procedure

WCC06 – Body Temperature Policy and Procedure

WCC100 – Dysphagia (Swallowing Difficulty) and Risk of Choking Policy and Procedure

WCC106 – Positive Behaviour Support including Challenging Behaviour Policy and Procedure

WCC107 – Management of Medical Devices Policy and Procedure

WCC108 – Catheter Care Policy and Procedure

WCC109 – Supporting Independence with Holidays Policy and Procedure

WCC11 – Diabetes Policy and Procedure

WCC110 – Clinical Procedures Policy and Procedure

CR22 – Consent to Care, Support and Treatment Policy and Procedure

CR29 – Equality and Human Rights Policy and Procedure

WAR30 – Hate Crime Policy and Procedure

WCR01 – Access to NHS Services Policy and Procedure

WCR02 – Advocacy Policy and Procedure

WCR03 – Safeguarding Policy and Procedure

WCR05 – Choice of Carer Gender Policy and Procedure

WCR08 – Consent to Care, Support and Treatment Policy and Procedure

WCR12 – Mental Health Act 1983 and Regulations 2008 Policy and Procedure

WCR17 – Restrictive Practices Including Restraint and Physical Interventions Policy and Procedure

WCP35 – Smoking Policy and Procedure

CM45 – Storage of Medication Policy and Procedure

CM46 – Safe Disposal of Medication Policy and Procedure

CM47 – Controlled Drugs Policy and Procedure

CM49 – Administration of Medicines Policy and Procedure

CM51 – Over the Counter/Homely Remedies Policy and Procedure

CM52 – Training and Competency on Medications Policy and Procedure

CM53 – Medication Errors and Near Misses Policy and Procedure

CM54 – Auditing and Monitoring of Medication Policy and Procedure

CM55 – Covert Medication Policy and Procedure

CM57 – Medication Away from Home Policy and Procedure

DMCA01 – Mental Capacity Assessment Example – Addressing Risks of Falling

DMCA02 – Mental Capacity Assessment Example – Intimate Relationship

DMCA03 – Mental Capacity Assessment Example – Taking Medication

DMCA04 – Mental Capacity Assessment Example – Unsafe Leaving

DPPG00 – Staff Practice Competency Reflection Tool and User Guide

DPPG01 – Purposeful Practice and Person-Centred Care Guide – Continence Care

DPPG02 – Purposeful Practice and Person-Centred Care Guide – Engaging in Activities

DPPG03 – Purposeful Practice and Person-Centred Care Guide – Getting Dressed

DPPG04 – Purposeful Practice and Person-Centred Care Guide – Having a Wash

DPPG05 – Purposeful Practice and Person-Centred Care Guide – Oral Hygiene

DPPG06 – Purposeful Practice and Person-Centred Care Guide – Supporting Dining

DPPG07 – Purposeful Practice and Person-Centred Care Guide – Supporting Drinking

DPPG08 – Purposeful Practice and Person-Centred Care Guide – Using Mobility Aids

DPPG09 – Purposeful Practice and Person-Centred Care Guide – Walking About

FPC03 – Leadership and Management Policy and Procedure

GDPR01 – Overarching UK GDPR Policy and Procedure

GDPR02 – Appointing a Data Protection Officer Policy and Procedure

GDPR03 – Data Security and Data Retention Policy and Procedure

GDPR05 – Subject Access Requests Policy and Procedure

GDPR06 – Breach Notification Policy and Procedure

GDPR07 – Data Protection Impact Assessment (DPIA) Policy and Procedure

GDPR08 – Website Privacy and Cookies Policy and Procedure

GDPR09 – External and Employee Privacy Policy and Procedure

GDPR10 – Consent Authorisation Policy and Procedure

GDPR15 – Legitimate Interests Assessment Policy and Procedure

GDPRF02 – Appointment of a Data Protection Officer

GDPRF03 – Template Subject Access Request Letter

GDPRF04 – Cookies Example Policy Statement

GDPRF05 – Template Privacy Policy – Employees

GDPRF06 – Template Privacy Policy – External

GDPRF07 – Breach Notification Process Map

GDPRF08 – Website Privacy Statement

GDPRF09 – Consent Authorisation Form – Person with Capacity

GDPRF10 – Consent Authorisation Form – Person Lacking Capacity

GDPRF11 – Subject Access Request

MIWC01 – Mock Inspection Toolkit – Introduction

MIWC05 – Mock Inspection Care and Support

MIWC06 – Mock Inspection Leadership and Management

MM01 – Encouraging staff development, the right way

MM06 – Agency Staff Profile Form

MM07 – Overseas Staff Checklist

MM08 – Employers warned to write with caution when drafting reports for a grievance

MM11 – How to avoid Twitter’s approach to making changes in the workplace

MM12 – Supporting employees through pregnancy loss

MM13 – Top Ten Appraisal Tips for Social Care Managers

MM14 – Difficult Conversations Series What to do when a staff member is repeatedly late

MM16 – Difficult Conversations How to respond if an employee asks for a pay rise

MM17 – Difficult Conversations Series How to tackle an employee’s inappropriate behaviour in the workplace

MM02 – How to help staff who are feeling the impact of rising energy costs

MM05 – Employee Welfare Check Form for Staff who are Parents or Guardians

MM22 – Difficult Conversations What To Do When an Employee is Underperforming

WPM24 – Death in Service Policy and Procedure

PA01 – Adoption Policy and Procedure

PA04 – Maternity Leave Policy and Procedure

PA05 – Paternity Leave Policy and Procedure

PA09 – Unable To Attend Workplace Policy and Procedure

PA10 – Shared Parental Leave Policy and Procedure

PA12 – Parental Leave Policy and Procedure

PA13 – Compassionate Leave Policy and Procedure

PA16 – Carer’s Leave Policy and Procedure

PA18 – Neonatal Care Leave and Pay Policy and Procedure

PM19 – Menopause Policy and Procedure

PA17 – Counter Fraud Policy and Procedure

PM04 – Redundancy Policy and Procedure

PM05 – Retirement Policy and Procedure

WPM11 – Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

WPM13 – Working Time Regulations Policy and Procedure

WPM14 – Staff Rota Policy and Procedure

WPM15 – Smoking at Work Policy and Procedure

WPM17 – On-Call Policy and Procedure

PC09 – Minimum Wage Policy and Procedure

PC14 – Fixed-Term Workers Policy and Procedure

WPC01 – Agency Staff Policy and Procedure

WPC02 – Casual Bank Workers Policy and Procedure

WPC06 – Appearance Policy and Procedure

WPC08 – Staff Handbook

WPC10 – Notice Periods Policy and Procedure

WPC11 – Part-Time Employees Policy and Procedure

WPC12 – Staff Loans and Advances Policy and Procedure

WPC13 – Staff Contracts Policy and Procedure

PE02 – Flexible Working Policy and Procedure

PE03 – Equality and Diversity Policy and Procedure

PE08 – Gender Pay Reporting Policy and Procedure

PE09 – Transgender Policy and Procedure

WAB18 – Anti-Bribery Policy and Procedure

WPE01 – Harassment Policy and Procedure

WPE03 – Equality and Diversity Policy and Procedure

WPE05 – Anti-Bullying Policy and Procedure

WPE07 – Modern Slavery and Human Trafficking Policy and Procedure

WPE11 – Staff Domestic Abuse Policy and Procedure

PJ46 – Job Description Guidance

PP02 – Alcohol and Drugs Policy and Procedure

PP05 – Moonlighting Policy and Procedure

PP12 – Supervision Policy and Procedure

PR22 – Director or Trustee’s Development Appraisal Policy and Procedure

WPP01 – Absenteeism Policy and Procedure

WPP03 – Discipline Policy and Procedure

WPP04 – Grievances Policy and Procedure

WPP06 – Obtaining Medical Reports Policy and Procedure

WPP07 – Capability Policy and Procedure

WPP09 – Supervision Policy and Procedure

PR04 – DBS/Disclosure Policy and Procedure

PR16 – Right to Work Checks Policy and Procedure

QP04 – Staff Retention Policy and Procedure

WPR01 – Development Appraisal Policy and Procedure

WPR04 – DBS/Disclosure Policy and Procedure

WPR14 – Training Policy and Procedure

WPR18 – Employment of Young Persons Policy and Procedure

WPR20 – Apprenticeship Agreement Policy and Procedure

WPR22 – Director or Trustee’s Development Appraisal Policy and Procedure

WPR23 – References Policy and Procedure

WPM02 – Staff Mental Health and Monitoring Stress in the Workplace Policy and Procedure

WPM34 – Staff Wellbeing Policy and Procedure

QQ00 – Quality Audit Guidance

QQ101 – Subject Access Requests Audit

QQ103 – Safety Alerts Audit

QQ104 – Clinical Waste Audit

QQ23 – Accident and Incidents Audit

QQ24 – Safeguarding Audit

QQ25 – Dignity Audit

QQ26 – Dignity Audit – Staff Observation

QQ27 – Fire Safety Audit – Office Environment

QQ28 – Fire Safety Audit – Staff

QQ10 – Quality and Quality Assurance Policy and Procedure

QQ107 – Closed Cultures Policy and Procedure

WQQ03 – Complaints, Suggestions and Compliments Policy and Procedure

WQQ08 – Management Meetings Policy and Procedure

WQQ10 – Quality and Quality Assurance Policy and Procedure

WQQ11 – Quality Meetings Policy and Procedure

WQA01 – Administration Management Policy and Procedure

WQC07 – Key Worker Policy and Procedure

WQC16 – Care Communication and Information Policy and Procedure

WQC21 – Spot Checks Policy and Procedure

WQA11 – Corporate Social Responsibility and Environmental Sustainability Policy and Procedure

WQC24 – Good Governance Policy and Procedure

WQQ16 – Quality Review Policy and Procedure

WQQ19 – Auditing Policy and Procedure

WQK02 – Catering Management Policy and Procedure

REGC12 – Complaints, Suggestions and Compliments Policy and Procedure

REGS11 – Safeguarding Adults Policy and Procedure

REGS14 – Recruitment Policy and Procedure

REGS15 – Mental Capacity Act (MCA) 2005 Policy and Procedure

REGS16 – Deprivation of Liberty in Community Settings Policy and Procedure

REGS17 – Good Governance Policy and Procedure

REGS23 – Access to People’s Homes Policy and Procedure

SLSP10 – My Health Action Plan

SLSP99 – Legacy Care and Support Plan

WKC11 – Food Allergens Policy and Procedure

WKH08 – Food Hygiene Policy and Procedure

WMR07 – CCTV and Use of Hidden Cameras Policy and Procedure

WRI12 – Leadership and Management Policy and Procedure

WRI13 – Inspection Framework Policy and Procedure

WSQ02 – Overarching Surveys Policy and Procedure

WSQ07 – Individual Survey

WSQ08 – Friends, Relatives and Advocates Survey

WSQ09 – Staff Survey

WSQ10 – External Professionals Survey