Policies and Procedures for Supported Living

A CQC Compliance Management System Designed for Supported Living

  • Supports your CQC Compliance under The Health and Social Care Act 2008
  • Fully customised to your supported living as required by the CQC
  • Save Time — How long would it take you to create and update 1,430+ pages of supported living guidance?

The QCS Supported Living Management System enables service providers to address the compliance issues that are attached to this important area of social care. There are a number of significant aspects that invite risk. In supported living settings, controlling care, medicalisation and susceptibility to abuse are all significant risk factors that complicate delivery and impact the quality of services.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Mock Inspection Toolkit

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in Full Care Management System package

Simply choose the category:

  • AB01 - Archiving, Disposal and Storing of Records Policy and Procedure

    AB02 - Business Continuity Policy and Procedure

    AB03 - Business Expenses Policy and Procedure

    AB07 - Computer, Email and Internet Usage Policy and Procedure

    AB04 - Business Gifts Policy and Procedure

    AB08 - Financial Administration Policy and Procedure

    AB09 - Policy Management and Usage Policy and Procedure

    AB10 - Record Keeping Policy and Procedure

    AB15 - Tender Information Policy and Procedure

    AB16 - Register of Other Interests

    AB06 - Business Plan

    AB17 - Service Users Administration File Policy and Procedure

    AB18 - Anti-Bribery Policy and Procedure

    AB25 - Vehicle Insurance Policy and Procedure

    AB26 - Social Networking Policy and Procedure

    AB27 - Adverse Weather Conditions Policy and Procedure

    AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC02 - Administration Communication and Action

    AC07 - Emergency Communication Policy and Procedure

    AC10 - Monitoring of Business Communications Policy and Procedure

    AC04 - Communication Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC15 - Covering Letter – Handbook Issue and Key Worker

    AC16 - Registration Authority Notification Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AC17 - Data Security Breach Policy and Procedure

    AC19 - Business Mobile Phone Use Policy and Procedure

    AF04 - Statement of Account Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR01 - Child Protection Policy and Procedure

    AR04 - Missing Client Policy and Procedure

    AR05 - Photographs Policy and Procedure

    AR26 - Volunteers Policy and Procedure

    AR27 - Witnessing of Documents Policy and Procedure

    AR02 - HMO Regulations Policy and Procedure

    AR06 - Refusal to Hold Records Policy and Procedure

    AR11 - Service User Contract

    AR12 - Service User Guide

    AR20 - Service Users Handbook

    AR24 - Statement of Purpose

    AR29 - Smoking Policy and Procedure

    AR30 - Hate Crime Policy and Procedure

    AR32 - Pets Policy and Procedure

    AR34 - Termination of Service User's Service Contract Policy and Procedure

    AR38 - Duty of Candour Policy and Procedure

    AR40 - CQC Ratings Display Policy and Procedure

    AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

  • CC02 - Blood Spillage Policy and Procedure

    CC04 - Changes in Health State Policy and Procedure

    CC07 - Clinical Waste Disposal Policy and Procedure

    CC10 - De-escalation Policy and Procedure

    CC14 - Food and Nutrition Policy and Procedure

    CC18 - Infection Control Policy and Procedure

    CC20 - Medical Emergency Policy and Procedure

    CC21 - Mobility Policy and Procedure

    CC25 - Oxygen Use Policy and Procedure

    CC28 - Supporting Independence with Shopping Policy and Procedure

    CC31 - Service Users with Communication Difficulties Policy and Procedure

    CC17 - GP and Visiting Professionals Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CC35 - Falls Management Policy and Procedure

    CC41 - Dementia Policy and Procedure

    CC44 - Late and Missed Visits Policy and Procedure

    CC46 - Depression Policy and Procedure

    CC48 - Quarantine and Barrier Nursing Policy and Procedure

    CC49 - Sharps and Needlestick Policy and Procedure

    CC60 - Anxiety Policy and Procedure

    CC62 - Grief and Loss Policy and Procedure

    CC63 - Suicide Prevention Policy and Procedure

    CC64 - Staff Food Provision Policy and Procedure

    CC65 - Eating Disorders Policy and Procedure

    CC67 - Illegal Possession of Drugs on Premises Policy and Procedure

    CC71 - Double Up Home Care Policy and Procedure

    CC72 - Immunisation Policy and Procedure

    CC73 - Management of Medical Devices Policy and Procedure

    CC74 - Supporting Independence with Holidays Policy and Procedure

    CC75 - Catheter Care Policy and Procedure

    CC76 - Verification and Certification of Death Policy and Procedure

    CC77 - Promoting Independence with Continence Policy and Procedure

    CC78 - Choking Policy and Procedure

    CC79 - Moving and Handling Policy and Procedure

    CC82 - PEG Policy and Procedure

    CR01 - Access to NHS Services Policy and Procedure

    CR02 - Advocacy Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR05 - Choice of Carer Gender Policy and Procedure

    CR11 - Mental Capacity Act 2005 Policy and Procedure

    CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    CR14 - Principles of customer care / philosophy of care

    CR17 - Restraint Policy and Procedure

    CR19 - Risk Taking Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Promotion of Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

    CR28 - Staff Identification Policy and Procedure

    CR29 - Human Rights Policy and Procedure

    CR55 - Professional Relationships Policy and Procedure

    CR26 - Deprivation of Liberty Safeguards Policy and Procedure

    CR33 - Confidentiality Policy and Procedure

  • CP01 - Care and Daily Living Policy and Procedure

    CP04 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP05 - Challenging Behaviour Policy and Procedure

    CP07 - Resuscitation Policy and Procedure

    CP08 - Review Assessment Policy and Procedure

    CP09 - Review of Care/Support Policy and Procedure

    CP14 - Specialist Needs Policy and Procedure

    CP19 - Service User Care Planning Notes

    CP20 - Service User Care Planning Policy and Procedure

    CP21 - Continuity of Care Policy and Procedure

    CP22 - Cooperating with Other Providers Policy and Procedure

    CP23 - Bristol Stool Scale Recording Policy and Procedure

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CA17 - Hospital Discharge Policy and Procedure

  • KH03 - Cross Contamination between Care and Catering Policy and Procedure

    KH05 - Kitchen Cleaning Schedule

    KH07 - Cross Contamination between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    SC03 - Dilution of Chemicals Policy and Procedure

    SL03 - Laundry Policy and Procedure

    MB05 - Security Policy and Procedure

    MB06 - Visiting Contractors Policy and Procedure

    MB08 - Maintenance Communication and Action

    ME01 - Daily Maintenance Details and Timesheet

    ME08 - Lifts and Hoists Policy and Procedure

    MR04 - Fire Safety Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    MR07 - CCTV Policy and Procedure

    KC11 - Food Allergens Policy and Procedure

  • HS01 - Accident and Incident Reporting Policy and Procedure

    HS02 - Environmental Policy and Procedure

    HS03 - Flooding Policy and Procedure

    HS04 - Hazard Reporting Policy and Procedure

    HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HS07 - Workplace Environment Policy and Procedure

    HS09 - Display Screen Equipment Policy and Procedure

    HR03 - Risk Assessment Policy and Procedure

    HR04 - Safer Places Policy and Procedure

    HR02 - Health & Safety Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Policy and Procedure

    PA06 - Public Holidays Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC04 - Changes to Contract Hours

    PC05 - Covering letter – issue of employee’s handbook

    PC06 - Appearance Policy and Procedure

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Temporary Workers Policy and Procedure

    PC08 - Employee Handbook

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE04 - Family Leave Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE06 - Disabled Workers Policy and Procedure

    PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    PJ01 - Job Description - Activities Coordinator

    PJ02 - Job Description - Administrator

    PJ09 - Job Description - Deputy Manager

    PJ24 - Job Description - Registered Manager

    PJ28 - Job Description - Registered Provider

    PJ29 - Job Description - Senior Carer

    PJ33 - Job Description - Nominated Individual

    PJ34 - Job Description - Support Worker

    PJ37 - Job Description - Care Coordinator

    PJ38 - Job Description - Apprentice Carer

    PJ40 - Job Description - Director of an Unlisted Company

    PJ41 - Job Description - Trustee

    PJ42 - Person Specification - Director or Trustee

    PJ43 - Job Description - Clinical Lead

    PM01 - First Aid Policy and Procedure

    PM02 - Management of Stress Policy and Procedure

    PM03 - Personnel Communication and Action

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM07 - Smoking at Work Policy and Procedure

    PM10 - Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure Information Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM06 - Staff attendance record

    PM14 - Staff Rota Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR22 - Director or Trustee's Development Appraisal Policy and Procedure

    PR03 - Standards of Conduct, Performance and Ethics

    PR04 - DBS/Disclosure Policy and Procedure

    PR05 - Employee Termination Record Keeping Policy and Procedure

    PR06 - Health and Fitness Questionnaire

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR16 - Employment of Non UK Citizens Policy and Procedure

    PR17 - Manager’s Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR20 - Apprenticeship Agreement Policy and Procedure

    PR21 - Care Certificate Policy and Procedure

  • CM03 - Overarching Medication Policy and Procedure

    CM03L - Medications Policy and Procedure (Legacy Document)

    CM30 - Storage of Medication Policy and Procedure

    CM31 - Safe Disposal of Medication Policy and Procedure

    CM32 - Controlled Drugs Policy and Procedure

    CM33 - Other Routes of Medication Administration Policy and Procedure

  • QA01 - Administration Management Protocol

    QA02 - Administration Audit and Action Plan

    QA03 - Document Publication Policy and Procedure

    QA04 - Document Version Control Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QC02 - Care Audit and Action Plan

    QC03 - Care Communication and Information Policy and Procedure

    QC04 - Care Management Protocol

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    QC07 - Key Worker Policy and Procedure

    QC10 - Support Plan Review

    QC21 - Spot Checks Policy and Procedure

    QC22 - Clinical Governance Policy and Procedure

    QK02 - Catering Management Protocol

    QP02 - Personnel Audit Protocol

    QP03 - Personnel Audit and Action Plan

    QP04 - Staff Retention Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ06 - Management and Prevention of Violence at Work Policy and Procedure

    QQ08 - Management Meetings Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

    QQ11 - Quality Meetings Policy and Procedure

    QQ14 - Impact Assessment of Policy Implementation Policy and Procedure

    QQ15 - Use of Hidden Cameras Policy and Procedure

    QQ16 - Quality Review Policy and Procedure

  • FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCC04 - Fundamental Standard 3: Caring - KLOE C4

    FQC3 - Key Question 3: CARING Policy and Procedure

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FQC2 - Key Question 2: EFFECTIVE Policy and Procedure

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FQC4 - Key Question 4: RESPONSIVE Policy and Procedure

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FQC1 - Key Question 1: SAFE Policy and Procedure

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FQC5 - Key Question 5: WELL-LED Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC01 - Conversion Table - CQC Essential Standards of Quality and Safety Outcomes to CQC Fundamental Standards

    FPC04 - Provider Information Return Policy and Procedure

  • FSP01 - Stakeholder Surveys Policy and Procedure

    FSCS1 - Professional Advisors Survey - Safe

    FSCS2 - Service User and Advocates Survey - Safe

    FSCS3 - Staff Survey - Safe

    FSCS4 - Visitor Survey - Safe

    FSCE1 - Professional Advisors Survey - Effective

    FSCE2 - Service User and Advocates Survey - Effective

    FSCE3 - Staff Survey - Effective

    FSCE4 - Visitor Survey - Effective

    FSCC1 - Professional Advisors Survey - Caring

    FSCC2 - Service User and Advocates Survey - Caring

    FSCC3 - Staff Survey - Caring

    FSCC4 - Visitor Survey - Caring

    FSCR1 - Professional Advisors Survey - Responsive

    FSCR2 - Service User and Advocates Survey - Responsive

    FSCR3 - Staff Survey - Responsive

    FSCR4 - Visitor Survey - Responsive

    FSCW1 - Professional Advisors Survey - Well-led

    FSCW2 - Service User and Advocates Survey - Well-led

    FSCW3 - Staff Survey - Well-led

    FSCW4 - Visitor Survey - Well-led

  • MICS01 - Mock Inspection: Safe - KLOE S1

    MICS02 - Mock Inspection: Safe - KLOE S2

    MICS03 - Mock Inspection: Safe - KLOE S3

    MICS04 - Mock Inspection: Safe - KLOE S4

    MICS05 - Mock Inspection: Safe - KLOE S5

    MI01 - Mock Inspection Toolkit Introduction

    MIEC01 - Mock Inspection: Effective - KLOE E1

    MIEC02 - Mock Inspection: Effective - KLOE E2

    MIEC03 - Mock Inspection: Effective - KLOE E3

    MIEC04 - Mock Inspection: Effective - KLOE E4

    MICC01 - Mock Inspection: Caring - KLOE C1

    MICC02 - Mock Inspection: Caring - KLOE C2

    MICC03 - Mock Inspection: Caring - KLOE C3

    MICC04 - Mock Inspection: Caring - KLOE C4

    MICR01 - Mock Inspection: Responsive - KLOE R1

    MICR02 - Mock Inspection: Responsive - KLOE R2

    MICR03 - Mock Inspection: Responsive - KLOE R3

    MICW01 - Mock Inspection: Well-Led - KLOE W1

    MICW02 - Mock Inspection: Well-Led - KLOE W2

    MICW03 - Mock Inspection: Well-Led - KLOE W3

    MICW04 - Mock Inspection: Well-Led - KLOE W4

Benefits of the QCS Supported Living Management System

  1. Up to 1,430 pages

    with 375+ easy to follow supported living policies and procedures, available in Word and PDF

  2. Mock Inspection Toolkit

    Lets you thoroughly prepare your home care agency for CQC inspections

  3. Meets the 5 Key Questions & Key Lines of Enquiry

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for urgent care updates

  4. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  5. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  6. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  7. Reading Lists

    Lets you thoroughly prepare your care home for CQC inspections

  8. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  9. Supports CQC Registration

    or supported living agencies as required by The Health and Social Care Act 2008

  10. Continuing Professional Development

    Supports supported living staff training and CPD

  11. Manage Service Users

    with 200+ easy to follow adult social care policies and procedures, available in Word and PDF

  12. Risk Assessments

    for operational usage updated in line with any changes to adult social care regulations every month

Saves Time

How long would it take you to create and update 1,430 pages of supported living guidance?

Robust management system for supported living that reduces risks while normalising living

The QCS system is a complete solution for ensuring providers of supported living services are able to meet the CQC’s compliance obligations. Beyond merely meeting the needs of service users, QCS locks in the objective of normalising living.

Supported living is a continual round the clock undertaking. Management contact time is generally only possible for 10-15% of this. The QCS Supported Living Management System provides the ability for management oversight of the supported living service over the entirety of the 168 hour week.

The system contains guidelines for care and support practice, written by experts and kept up to date. All policies and procedures are available 24/7 and the system’s excellent record keeping formats promote full awareness of compliance accountability requirements.

The system contents are available through our online software, and the policies available at any given time are always up to date. This approach supports staff training and improves general communications. Key documents within the supported living management system include care plans; service user and staff handbooks and forms for risk assessments and managing health and safety and medications.

The QCS Supported Living Management System adopts service user life history as the basis for designing support care plans. It also promotes a person centred, supportive and empowering culture and enshrines a focus on protecting service user by supporting an organisation-wide culture of eliminating mistreatment.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

  • Excellent Service

    I called yesterday and spoke to a lady called Kate. She was extremely helpful and was keen to ensure my question (regarding compliance) was answered effectively. Then further communicating with me via email which was very helpful. High standard of customer service! Thank you QCS. Troy (Bosun Care Ltd) Troy
  • I am delighted that i got all my …

    I am delighted that i got all my policies before i applied the licence. its peace of mine to know every thing is delivered in high standard file and absolutely perfect condition. Zahra
  • Staff are very helpful and supportive.

    Staff are very helpful and supportive. Stacy

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Standard Plan Full Payment (+VAT) Premium Compliance Plan 12 simple monthly payments including VAT
£1,995£199.50

Got a question? Call us now:

Got a question? Call us now
0333 405 33 33

Latest Expert Opinions

16th October 2017

Getting Safeguarding Right

Hugh Constant

SCIE - Practice Development Manager

Everyone wants to get safeguarding right. It’s vital to an organisation’s reputation, of course, but much more importantly it gets...

12th October 2017

Confidence in the Organisation

Tony Clarke

Scottish Care Inspectorate Specialist

I have confidence in the organisation providing my care and support I have been describing each week, one of the five...

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